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"Very loud neighbour and called the desk. Service Rep indicated that they would not be able to do much about noise. I was not happy, and expressed this to Customer Rep. Manager got involved and stopped noisy neighbour immediately and called us to apologize. I stay in hotel rooms ~50% of my year and understand what is reasonable. Did not appreciate flippant reply from first contact with front desk. Customer Rep was quite dismissive."

"Good location, fair price, helpful staff."

"Room really clean and bed so comfortable. View from the harbour view rooms is incredible."

"Hot tub was closed :( and someone else's hair was in our shower There's also carpet everywhere that's terrible for suitcase wheels, multiple elevators closed and narrow hallways"

"Great location and level of cleanliness in the room. Didn’t get to try their restaurant but it was busy (good sign). Would stay their agin."

"All was great"

"Hotel staff was very helpful and friendly! Cute coffee shop and Nice restaurant with great food attached to the Hotel making the experience even better!!"

"Everything was really good. "

"We booked into a room with two queen beds for 3 people. It had been a number of years since we last stayed there and while the pools and some sections of the hotel had clearly been beautifully updated, our west wing had not. Most staff were great except for one housekeeper. The mineral hot pools were beautifully laid out. There were issues with our room: We had to fight to get extra towels, pool towels and coffee for 3 ppl with the housekeeper. She even felt the need to come in and count towels b4 giving us towels for the 3rd person. When I asked for 3rd coffee cup, she said she would get us a paper cup— not a ceramic one like the 2 already in the room until I said I would call the front desk There was mold on shower tiles that could easily be cleaned off. Screens on both windows were bent out of shape and let bugs in. When we came back from an outing on the 2nd day at 4:30 pm, none of the used towels left in bathtub were replaced with clean one and no coffee pods were left for the next day. The garbage cans had not been emptied. I had to ask the housekeeping staff working next door for towels and coffee. After returning from dinner I called down to the front desk for an extra blanket around 9:00 pm. An hour and a half later a light duvet was delivered after phoning down a second time. I was told my choices were either a throw or a light duvet like the one already on the bed. Still not clear why a normal queen size blanket was not available."