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"Staff was friendly & everything was exceptionally clean."

"The staff was very welcoming. "

"Got caught in the cartel chaos. The resort could not have been more accommodating and helpful. They extended our stay at a very reasonable rate. Extremely clean and well run property. Food was great and staff went above and beyond. Special thanks to Sandra in the Chipotle Buffet."

"Resort was amazing. Food and staff were excellent. We were they over the cartel stuff and the resort did a great job keeping everything normal as they could staff work 24hrs because they could not leave the resort they were exhausted but kept working. We tipped extra for there hard work. We will he back. Thanks for keeping us safe! "

"Staff very nice and friendly. Help us with anything we needed. Didhier Serrano front desk staff very helpful and so polite. Jovani is another very helpful staff member very nice and polite also. They are the best and I would definitely stay at this resort again and I do recommend others to stay with them as well."

"The staff at the resort are amazing. Great location and food."

"The room was very clean and the staff was amazing. The corner 3 bedroom suite was a perfect location for sunrise and sunset. We saw whales, sea turtles and manta rays right from our balcony. I highly recommend this hotel and would definitely consider another stay in coming years. The only downfall we experienced was the spanish to english translation, as we do not speak any spanish."

"I think what stood out the most was how attentive the staff was at every area of the hotel, from the check-in, to wait staff, housekeeping and pool attendants. Everyone looked like they enjoyed working at Velas and passed that energy to every vacationer. "

"The cleanest place I have ever stayed. The best customer service I have experienced. The layout is amazing, so easy to navigate. We will be returning!"