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"Very friendly staff"

"Beautiful property and Professional, kind and friendly staff that always ready to assist your needs with a smile :) We will definitely visit&stay at this Hotel in near future ! "

"Room was spotless and the staff were fantastic. Really enjoyed my stay in Shangrila Jakarta and the helpfulness and friendliness of all the staff from the people at the doors to the desks to the restaurant staff made my stay that much better. Thank you, everyone"

"The room is outdated. The tv did not work and I informed reception and they said they would send someone up. No one came. I had to go all the way back down to reception to cancel the request so I could go to bed. Check in was nice. The lady was very friendly. I asked if I could check out 1pm instead of 12 and she said that was fine. I got a phone call the morning of checkout after 12 asking if i wanted to stay another nignt or if i was going to check out. Very annoying as I'd asked for the late...

"This is an affordable place for everyone who wants to explore Bogor area. The location is perfect, close to shopping center as well as the botanical garden. Breakfast has some Indonesian menu options. The main cons for this place is the facilities that are not well maintained, AC remote didn’t work, electricity outage happened many times during my stay, like 4x in the morning."

"I was very disappointed with my stay at this hotel. The hotel is very old and run-down. The noise from the air conditioning units on each floor was very loud and annoying. The air conditioners inside the rooms were also noisy and had poor cooling. The sanitary facilities and bathrooms were very outdated and most of their tools were broken. The hotel needs urgent renovation. On the positive side, the staff were friendly and the breakfast was decent."