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Shangri-La Jakarta

Photo gallery for Shangri-La Jakarta

Featured image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Shangri-La Jakarta

Shangri-La Jakarta

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Kota BNI, JL. Jend. Sudirman Kav. 1, Jakarta, Jakarta, 10220

Explore the area

  • Popular LocationThamrin City Shopping Mall16 min walk
  • Popular LocationBundaran Hi20 min walk
  • Popular LocationGrand Indonesia Shopping Mall20 min walk
  • AirportJakarta (CGK-Soekarno-Hatta Intl.)62 min drive

Choose dates to view prices

About this area

Jakarta

Located in Jakarta, Shangri-La Jakarta is in the city centre and near a metro station. Some of the area's popular attractions include Ragunan Zoo and Taman Mini Indonesia Indah. Travelling with kids? Consider Jaksa Street, or check out an event or a game at Gelora Bung Karno Stadium.

What's nearby

  • Thamrin City Shopping Mall - 16 min walk
  • Plaza Indonesia - 19 min walk
  • Bundaran Hi - 20 min walk
  • Grand Indonesia Shopping Mall - 20 min walk
  • Jakarta World Trade Center - 2 min drive

Getting around

  • Jakarta Karet Station - 7 min walk
  • Stasiun MRT - Setiabudi - 12 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 63 min drive

Restaurants

  • SATOO — 1 min walk
  • Nishimura — 1 min walk
  • Jia - 2 min walk
  • Rosso - 3 min walk
  • Satoo - 3 min walk

About this property

Shangri-La Jakarta

5-star, family-friendly hotel near Bundaran Hi
Along with 4 restaurants, this hotel has free water park access and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a health club and a poolside bar. All 661 rooms offer thoughtful touches such as pillow menus and slippers, as well as comforts such as pillowtop beds and premium bedding. In-room free WiFi and 24-hour room service are standard, as are LED TVs with cable channels. Change of towels is available on request
Shangri-La Jakarta offers 661 forms of air-conditioned accommodation with minibars and a safe. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 49-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

This Jakarta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis. Renovation of all guestrooms was completed in March 2016.

3 outdoor tennis courts and a complimentary water park are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (USD 6.75 per stay)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 24-26 for adults and USD 12-13 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • 3 outdoor tennis courts
  • Children's pool
  • Free water park access
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free water park access
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Indonesian

Business services

  • Business centre
  • Conference centre
  • Meeting rooms 4

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Designated smoking areas
  • Renovated guest rooms – March 2016

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 49-inch LED TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

The check-in location differs from the property location; to check in, go to Horizon Lounge
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 26.0 per night.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between USD 24 and USD 26 for adults, and USD 12 and USD 13 for children (approximately)
  • Valet parking fee: USD 6.75 per stay
  • Rollaway bed fee: USD 26.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-La Jakarta
Jakarta Hotel Shangri-La
Jakarta Shangri-La
Jakarta Shangri-La Hotel
Shangri-La Hotel Jakarta
Shangri-La Jakarta
Shangri-La Jakarta Hotel
Shangri La Hotel Jakarta
Shangri La Jakarta
Shangri-La Jakarta Hotel
Shangri La Hotel Jakarta
Shangri-La Jakarta Jakarta
Shangri-La Jakarta Hotel Jakarta

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 323 out of 487 reviews
5 - Excellent 66%
Rating 4 - Good. 129 out of 487 reviews
4 - Good 26%
Rating 3 - Okay. 25 out of 487 reviews
3 - Okay 5%
Rating 2 - Poor. 6 out of 487 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 487 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
I had an amazing stay at Shangri-la jakarta. Everything is as I expected and more from a Shangri-la hotel. Love the friendliness of the staff, view from the room was amazing, love the breakfast at satoo restaurant! Top notch! All facilities are impeccable and felt luxurious.
Stayed 1 night in Jun 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

3/5 Okay

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Extremely dissapointed
We were extremely dissapointed for the service and cleanliness of the room. We request for kids package, and the potty they provide was not clean, the seal of shampoo and soap was broken, the cup for in room dining was not covered.. and when my kids jump on the bed we can spot the dust easily on the air.
Stayed 2 nights in Apr 2021

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal
Excellent service
Stayed 3 nights in Apr 2021