Lobby
Check availability

Reviews of Vanbrugh House Hotel

4 out of 5
Vanbrugh House Hotel
20-24 St Michaels Street, Oxford, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 517 out of 964 reviews" "
Rating 8 - Good. 277 out of 964 reviews" "
Rating 6 - Okay. 93 out of 964 reviews" "
Rating 4 - Poor. 49 out of 964 reviews" "
Rating 2 - Terrible. 28 out of 964 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members on reception were very friendly and helpful. The hotel is situated in just the best place in Oxford, lots of eateries, bars and the beautiful buildings that Oxford is famous for....Dreaming Spires
Stayed 1 night in May 2024
Response from Guest Services Team on 9 May 2024
Dear Gerard, thank you very much for your marvelous review. We are glad we could be helpful to make your stay more joyful. We look forward to welcoming you back soon. Regards

10/10 Excellent

Ruirui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to everything. The staff were very friendly. Room and building are old, but that's expected. Overall a great stay.
Stayed 1 night in May 2024
Response from Juan on 8 May 2024
Dear Ruirui, thank you very much for your review.We are happy to know that you had a pleasant stay with us.We hope to see you again.Kind Regards,Reception Team.

10/10 Excellent

Eissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is good, but there are no lifts
Stayed 2 nights in Apr 2024
Response from Juan on 29 Apr 2024
Dear Eissa, thank you for your review.We are happy of the score you gave us and we hope you had a wonderful stay with us.Unfortunately due to the building nature and that is a protected building we cannot have lifts.We hope to see you again in the future.Kind Regards,Guest Service Team.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean & comfortable hotel in the heart of Oxford. Close to restaurants, shopping & many of the colleges.
Stayed 1 night in Apr 2024
Response from Juhyun on 27 Apr 2024
Dear guests,Thank you for you wonderful review!We are delighted to hear that you enjoyed you stay with us and found our location convenient for exploring Oxford.We strive to provide clean and comfortable rooms for all our guests.We hope to welcome you back again soon!Kind regards,Reception Team

8/10 Good

Christine

Liked: Cleanliness, staff & service
The hotel is in a great location on a quiet street. Very convenient for Pitt Rivers and Ashmolean museum. Reception are somewhat battered. Room rather dark as small window in old building. Needed lamps on all the time. Lighting for mirrors terrible. To eat in the Breakfast bar we needed to exit the building, walk down the street and enter again via reception area. We didn't bother, insteadvopting for the hamper delivered to the room.
Stayed 2 nights in Apr 2024
Response from Guest Services Team on 24 Apr 2024
Dear Christine, thank you very much for taking the time to leave us a review. We are really glad that our location was beneficial for the purpouse of your visit. Thank you very much for your feedback about reception and the lighting in the room, we are always seeking for improvements. Regarding breakfast, you did not need to exit the building, as the building is connected through the first floor, due to the historical character of the building. But we are really glad that our breakfast delivered to the room suited you. We look forward to seeing you again soon. Kind regards,

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services Team on 22 Apr 2024
Dear Sam, thank you very much for taking the time to give us such amazing score. We are glad you enjoyed your stay with us. We look forward seeing you again. Kind regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very central in Oxford.
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr 2024
Dear Andrew, thank you for your review.We are happy to know that you liked our location.We hope you had a great stay with us.Kind Regards,Reception Team.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean and super cute hotel. Can walk to any food and shopping and the city center museums.
Stayed 1 night in Apr 2024
Response from Juan on 15 Apr 2024
Dear Barbara, thank you for your review.We are happy to know that you liked our hotel and it's location.We hope to see you again in the future.Kind Regards,Reception Team.

10/10 Excellent

Janene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and friendly staff
Stayed 5 nights in Apr 2024
Response from Juan on 15 Apr 2024
Dear Janene, thank you for your review.We are happy to know that you liked our hotel and staff.We hope you had a great stay with us.Kind Regards,Reception Team.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel ! Great amenities - the 11th floor pool and sauna is a real luxury - and the 1st floor bar amazing (reserve a table to be sure of a prime view). Very good food, a great room (nice coffee machine) and the Valetta ferry is right outside the front door. A wonderful hotel, lovely staff, great location. Highly recommended.
Stayed 1 night in Mar 2024
Response from Juan on 9 Apr 2024
Dear Gary, thank you for your review.We appreciate the effort in the review but unfortunately the amenities you describes are not in our hotel so you might have confused reviews.Kind Regards,Reception Team.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice small hotel. Very quiet, very clean, In the heart of Oxford. Strongly recommend.
Stayed 1 night in Apr 2024
Response from Juan on 9 Apr 2024
Dear Mark, thank you for your outstanding review.We are really happy that you really enjoyed our hotel.We hope to see you again.Kind Regards,Reception Team.

10/10 Excellent

Faye

Stayed 1 night in Apr 2024
Response from Juan on 23 Apr 2024
Dear Faye, thank you for your review.We are happy to know that you had a pleasant stay with us.We hope to see you again at the Vanbrugh House Hotel.Kind Regards,Reception Team.

8/10 Good

Janet, Kingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for Oxford city centre. Even though it was close to the busy centre, it was in a quiet side street. Very pleasant staff who were very helpful. Unfortunately, the bed was too hard for us.
Stayed 5 nights in Mar 2024
Response from Reception team on 31 Mar 2024
Dear Janet, Thank you for taking the time to leave us a review, we are glad to hear you enjoyed your stay.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The room decor was tired and not at all like the photos used on the website. The room also obviously backed onto a bar as you could easily hear music through the walls. Little things like the duvet cover being about twice the size of the duvet, the hairdryer had no power, all add up and so we were overall quite disappointed. Plus points however were that the shower was really good and powerful, and the location was excellent to explore the city.
Stayed 2 nights in Mar 2024
Response from Guest Services Team on 28 Mar 2024
Dear Elizabeth, thank you very much for taking the time to leave a review after receiving your direct feedback. We are glad you enjoyed our bathroom facilities and our location. We are really sorry that your room didn't comply with the expectations built through the pictures in our website. We will address all your concerns with the right departments. Kind regards,

10/10 Excellent

Simon, Kingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Juan on 12 Mar 2024
Dear Simon, thank you for your review.We are happy to know that you had a great stay with us and we hope to see you again in the future.Kind Regards,Reception Team.

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Juan on 7 Mar 2024
Dear Alvin, thank you for your review.We are happy to know that you had a pleasant stay with us.We hope you will stay with us again in the future.Kind Regards,Reception Team.

10/10 Excellent

MAN HON, london henwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
small room but nice.
Stayed 1 night in Mar 2024
Response from Guest Services Team on 5 Mar 2024
Dear Man Hon, thank you very much for taking the time to leave a review. We are really glad you had a pleasant stay with us. We look forward to seeing you again soon. Kind regards,

8/10 Good

nicola

Liked: Cleanliness, amenities, property conditions & facilities
Good location and good standard.
Stayed 1 night in Nov 2023
Response from Juan on 27 Feb 2024
Dear Nicola, thank you for your review.We are happy that you liked our location and had a pleasant stay with us.Kind Regards,Reception Team.

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, beautiful and clean rooms, nice continental breakfast delivered to your room as standard. Extremely helpful, polite staff. Great location in central Oxford.
Stayed 1 night in Feb 2024
Response from Team Reception on 23 Feb 2024
Dear Dean,Thank you so much for taking your time and posting such an amazing review for our hotel and staff.Thank you.

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property, stunning rooms and we absolutely loved the breakfast. Thank you!
Stayed 1 night in Feb 2024
Response from Juan on 21 Feb 2024
Dear Ben, thank you for your review.We are happy to know that you had a wonderful stay with us.We hope to see you back in the future.Kind Regards,Reception Team.

6/10 Okay

David

Stayed 1 night in Feb 2024
Response from Reception on 23 Mar 2024
Dear David, thank you for taking the time to leave us a review we really appreciate your feedback, we hope you enjoyed your stay with us.Kind regards,

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet even though the hotel is in a central location. Service from everyone on reception was excellent.
Stayed 1 night in Feb 2024
Response from Owen - Reception team on 18 Feb 2024
Dear Debra,Thank you for taking the time to leave us a review, we are happy to hear you enjoyed your stay and were happy with our staff, we hope to see you again soon.

8/10 Good

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you visit Oxford as a tourist.
Stayed 2 nights in Feb 2024
Response from Reception Team on 17 Feb 2024
Dear Carole, Thank you for taking the time to leave a review, we are glad to hear you enjoyed your stay with us.

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Juan on 13 Feb 2024
Dear Anna, thank you for your review.We would like to know what we could do to have made your experience better at our hotel.Kind Regards,Reception Team.

2/10 Terrible

Edward

Stayed 1 night in Feb 2024
Response from Juan on 12 Feb 2024
Dear Edward, thank you for your review.We are sorry you did not have a pleasant stay.Could you let us know what happened throughout your stay for the low score.Kind Regards,Reception Team.

8/10 Good

Jacqueline

Stayed 1 night in Feb 2024
Response from Reception team on 10 Feb 2024
Thank you for your feedback

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Juan on 6 Feb 2024
Dear Mark, thank you for your review.We are happy to know that you had a pleasant stay with us.Kind Regards,Reception Team.

10/10 Excellent

Tracey

Stayed 1 night in Feb 2024
Response from Juan on 6 Feb 2024
Dear Tracey, thank you for your review.We are happy to know that you had a pleasant stay with us.Kind Regards,Reception Team.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Juan on 5 Feb 2024
Dear Mark, thank you for your review.We are happy to know that you had a pleasant stay with us.Kind Regards,Reception Team.

8/10 Good

Kenda-Lee

Stayed 1 night in Feb 2024
Response from Reception team on 23 Mar 2024
Dear Kenda-Lee, thank you for taking the time to leave us a review, we greatly appreciate your feedback, we are happy to hear you enjoyed your stay with us at The Vanbrugh House Hotel.Kind regards

2/10 Terrible

Mr A J

Stayed 1 night in Feb 2024
Response from Reception on 4 Feb 2024
Dear Customer, sorry to see you did not enjoy your stay with us, we appreciate your feedback.

10/10 Excellent

Elaine

Stayed 1 night in Jan 2024
Response from John on 1 Feb 2024
Dear Elaine,Thank you for your 10 out of 10 review.We hope to see you again soon in Vanbrugh House Hotel.Best Regards,John-reception

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Juan on 30 Jan 2024
Dear Lorraine, thank you for your review.We are happy to know that you had a pleasant stay with us.Kind Regards,Reception Team.

8/10 Good

Nichola

Excellent location
Stayed 1 night in Jan 2024
Response from Juan on 30 Jan 2024
Dear Nichola, thank you for your review.We are happy that you liked our location.Kind Regards,Reception Team.

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really nice room. Staff very friendly and helpful. Would definitely stay again!
Stayed 2 nights in Jan 2024
Response from Juan on 30 Jan 2024
Dear Oliver, thank you for your review.We are happy to know that you had a pleasant stay with us and our staff was attentive.Kind Regards,Reception Team.

10/10 Excellent

Lord Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional building. Very comfortable room, with lots of character.
Stayed 1 night in Jan 2024
Response from Juan on 30 Jan 2024
Dear Phillip, thank you for your review.We are happy to know that you liked our unique building and rooms.Kind Regards,Reception Team

10/10 Excellent

Lorraine

Stayed 1 night in Jan 2024
Response from Juan on 26 Jan 2024
Dear Lorraine, thank you for your review.We are happy to know that you had a great stay with us.Kind Regards,Reception Team.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, room comfort
Excellent location.
The building is old which added to its charm. Breakfast available in room but as the only table was a little round one probably not a good choice, glad we didnt. Lovely and warm given coldest snap of year, friendly staff. So central great for a few days trip.
Stayed 4 nights in Jan 2024
Response from Guest Services Team on 24 Jan 2024
Dear Brenda, thank you very much for taking the time to leave a review. We are really glad you had a pleasant stay with us. We are looking forward to seeing you back soon. Kind regards

6/10 Okay

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old property, perfectly situated for all Oxford has to offer. Plenty of nearby dining options which were great for a hot breakfast and evening meals. Room and bathroom well appointed. Our room was next to reception and as a result was noisier than we like. We would stay again but request a quieter room on upper floors.
Stayed 2 nights in Jan 2024
Response from Guest Services Team on 24 Jan 2024
Dear Alison, thank you very much for taking the time to leave a review. We are really glad you enjoyed our location. We are looking forward to seeing you back soon. Kind regards

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, nice. But someone very loudly talked by phone and laughed at night (I guess on reception zone) , so no good sleep because of bad isolation
Stayed 1 night in Jan 2024
Response from Reception Team. on 19 Jan 2024
Dear Olga Belova, thank you for your review.We are happy that you enjoy your stay with us.We apologise for what happened to you with the noise.If it was reception we will talk with our staff so that it won't happen in the future.Kind Regards,Reception Team.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location just opposite the Oxford Union building. Easy to walk to places and quiet at night. Definitely would stay here again.
Stayed 1 night in Jan 2024
Response from Reception Team on 19 Jan 2024
Dear Ruth Sheldon, thank you for your review.We are happy to know that you have a pleasant stay and enjoyed our location.We hope to see you again.Kind Regards,Reception Team.

4/10 Poor

Giles

Stayed 1 night in Jan 2024
Response from The Vanbrugh Team on 19 Jan 2024
Dear Giles Donnelly, thank you for your review.We would like to know what issues did you have in our hotel for the score.Kind Regards,Reception Team.

10/10 Excellent

Maria Grazia

Stayed 1 night in Jan 2024
Response from John on 1 Feb 2024
Dear Maria,Thank you for your review.I hope i will see you again in our hotel.Kind Regards,John-reception

10/10 Excellent

Shirin Judy

Stayed 3 nights in Jan 2024
Response from Guest Services Team on 12 Jan 2024
Dear Shirin,Thank you very much for staying with us and sharing your review.Looking forward to welcoming you in the future. Kind regards,

10/10 Excellent

Lauren

Stayed 4 nights in Jan 2024
Response from Juan on 30 Jan 2024
Dear Lauren, thank you for your review.We are happy that you had a good stay with us.Kind Regards,Reception Team

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel all around.
Great staff and service, spacious room, comfy bed, clean linen, amazing shower and spotless bathroom. 2 min walking distance to Bodleian library. Clean and well maintained public areas. Paid parking within 5 min walking distance. 5/5
Stayed 2 nights in Jan 2024
Response from Guest Services Team on 12 Jan 2024
Dear Grace,Thank you for staying with us and sharing your review. We do hope to see you again in the near future. Kind regards,

10/10 Excellent

Nicola

Stayed 1 night in Jan 2024
Response from Guest Services Team on 12 Jan 2024
Dear Nicola,Thank you very much for staying with us and sharing your review.Looking forward to welcoming you in the future. Kind regards,

4/10 Poor

Molly

Stayed 1 night in Dec 2023
Response from Guest Services Team on 12 Jan 2024
Dear Molly,Thank you very much for staying with us and sharing your review.Kind regards,

4/10 Poor

Benjamin

Stayed 1 night in Dec 2023
Response from Reception on 20 Jan 2024
Dear Benjamin, Thank you for your feedback, sorry to see you didn't enjoy your stay.

10/10 Excellent

Teruaki

Stayed 2 nights in Dec 2023
Response from Reception on 31 Dec 2023
Dear Teruaki, Thank you for your positive feedback, it means alot to us.Regards,