2/10 Terrible
MARIO
4 Aug 2025
I stayed in room 611 at Premier Inn and had a very disappointing experience. My Expedia booking stated a 12:00 noon check-out. However, at 11:50 a.m., a staff member entered our room without proper notice while we were getting ready to leave, saying check-out was at 10:00 a.m.
We felt rushed and uncomfortable, unable to finish preparing for departure. By the time we left around 12:15 p.m., several staff members were in the hallway insisting we vacate immediately.
The service was also poor at check-in; there was no staff at the front desk and we had to wait for someone to arrive.
This experience was stressful and disappointing. Management should ensure clear communication of check-out times and respect for guest privacy.
MARIO
Stayed 1 night in Aug 2025