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Very well done. The staff were very accommodating. Room service meals were spectacular
Keisha
Stayed 1 night in Apr 2024
6/10 Okay
Diane Victoria
Travelled with partner
4 Apr 2024
Liked: Staff & service
Disliked: Amenities
Staff were good and helpful especially the parking valet. Our room was above the Slug and Lettuce and was noisy. Bathroom was tired and the shower leaked. Food was mediocre. Will not rush back.
Really enjoyed stay. Lovely interesting property. Very friendly staff both on reception, bar and restaurant. Great food. Close to station and easy access to Oxford city centre.
Smooth check in, great service throughout our stay. It was my partner’s 50th birthday so we booked a junior suite which was stunning. The hotel has a great atmosphere, breakfast was delicious. Thanks Malmaison for a great stay!
The former prison has been repurposed in a careful refit, retaining many of the original features. The venue is very clean and the staff were very good.
Breakfast was of good quality too.
We chose to park and ride, as parking is limited and relatively expensive.
Location and building was great. Ideal location for walking to sights. Unique experience.
Dinner menu limited.very high steak supplement. Service charge on cocktails. More description on dessert ingredients required.
Breakfast muffins were hard.
Room was cold on arrival and plumbing a little erratic. Also a constant plant room humming in the room all night.
The staff in all departments are very friendly and welcoming, can’t fault it at all. Went for the breakfast included option which was outstanding and again the serving staff was all very friendly and helpful. The only reason it gets four stars from me is because I had to change room on the first night. They checked me into a room below where a function was being held. The staff member dealt with the situation and changed my room, overall this could have been avoided if I was not given the room in the first place knowing a function was being held there.
Quirky Hotel in the old prison..
Some of the staff restaurant staff / bar staff not very friendly….. Cocktails expensive and took ages to be made… had to send one back as it had separated no apology offered!
Great central place to stay with a quirky, unique feel. Stayed in a cell room & all was good - very quiet. Hotel looked lovely with the Christmas decorations.
Unique hotel in concerted castle prison. Authentic style and character. Decent breakfast.
Bath/shower temperature tap difficult to operate bit otherwise no complaints.
Amazing and unique hotel. They have preserved an old prison building and created a lovely hotel. Staff were great. Rooms really nice. Would stay again.
A lovely hotel, very friendly staff. Clean comfortable bedroom, the bar and restaurant were great. Michael in the bar and restaurant area was especially great, he was friendly and went out of his way to help us, nothing was too much trouble.