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"Great customer service, clean and large bath, gorgeous view from the room, and delicious buffet morning and night. I wish I could come back soon! "

"The staff was very nice and helpful, the room was great and the rooftop bath was wonderful."

"Breakfast and dinners were excellent. All the staff were so friendly and helpful!"

"Excellent"

"Very good place for family vocations "

"Need to walk a distance. Room no air conditioning.. very stuffy."

"Amazing experience in an amazing part of Japan. Highly recommended!"

"The worst experience for check in as they messed up our booking - wrong unit number and code were informed, and it was for another Rakuten stay, not this facility! The facility is new, a huge living & dining area compare to Nasu where we stayed a year ago. Too many huge bugs in the balcony, lots were dead already but not cleaned… narrow parking area and the aisle "

"The hotel is situated up in the mountain and built right next to hill side. A great place to relax and just unwind closed to the nature. All the staff are very friendly and helpful. We were at the hotel ahead of the check in time and they were eager to safekeep our luggage while we ventured out for some sightseeings. The dinner and breakfast were served to us in a private room. Not only was the quality of food top notched, the dedicated staff who was served us was the epitome of Japanese hospitality. Despite our lack of Japanese, she did her best (with the help of a electronic translator) to explain the courses and made us feel very pampered and comfortable. The property and decor does look a bit tired and dated. But the services were impeccable and that more than made up for the somewhat outdated hardware. All in all, a very enjoyable experience. Highly recommended."