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Reviews of Sandman Signature Ottawa Airport Hotel

3.5 out of 5
Sandman Signature Ottawa Airport Hotel
250 West Hunt Club Road, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 665 out of 1132 reviews" "
Rating 8 - Good. 279 out of 1132 reviews" "
Rating 6 - Okay. 96 out of 1132 reviews" "
Rating 4 - Poor. 53 out of 1132 reviews" "
Rating 2 - Terrible. 39 out of 1132 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sayaad

Liked: Cleanliness, staff & service
Property was really good but the amenities like the pool and gym can do with an upgrade
Stayed 1 night in May 2024
Response from The Sandman Team on 22 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. Your comments regarding the pool and gym are duly noted, and we'll certainly take them into consideration for future improvements. We strive to provide the best experience for our guests, and your input helps us in our continuous efforts to enhance our amenities. We hope to welcome you back soon and offer an even better experience.

4/10 Poor

Marco

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was not cleaned prior to our visit. Lots of broken items in the room. Drawers wouldn't stay closed, bathroom was dirty. Cleaners cleaning the hallway super early in the morning. Wasn't impressed. Probably won't be back!
Stayed 1 night in May 2024

4/10 Poor

Akbar, Mississauga

Travelled with partner
Disliked: Staff & service
During 3 nights stay, I requested room refreshments but they didn't.
Stayed 3 nights in May 2024

10/10 Excellent

Yusuf, Scarborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 21 May 2024
Thank you for your recommendation of Sandman Signature YOW. We never tire of hearing the great experiences of our guests and your review was no exception

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the lobby art work
Stayed 3 nights in May 2024
Response from SAK on 20 May 2024
Thank you for your feedback !

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Consistently good. Always clean with friendly staff
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 21 May 2024
Thank you for your recommendation of Sandman Signature YOW. We never tire of hearing the great experiences of our guests and your review was no exception

10/10 Excellent

Leon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
everything is good, clean, looks like a new hotel.
Stayed 1 night in May 2024
Response from The Sandman Team on 22 May 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that you found everything to be clean and well-maintained. Your satisfaction is our top priority, and we're delighted that our efforts to provide a fresh and welcoming environment have been noticed. We look forward to welcoming you back for another excellent stay in the future!

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy at night but it was decent.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 20 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern facilities and rooms; comfortable and convenient.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 20 May 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property

10/10 Excellent

Alen, Whitby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel. Only complaint is that the gym is quite small.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 20 May 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

8/10 Good

Latif

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 20 May 2024
We are glad we were able to provide you with such a wonderful stay and hope to have you back

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 20 May 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

8/10 Good

Lucas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice. I preferred not staying in a room on the first floor. Does not look like I received any room upgrades. Hot tub was closed off. Bedsheets were NOT clean. Otherwise, the hotel and room is nice. 4/5 stars
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 20 May 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property. We do apologise for all the inconvience you have to go through and would love to welcome you back and make your stay more memorable.

10/10 Excellent

Daniel Evan, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before and find the staff very helpful. The property is well maintained. The fitness area is not the best I've experienced; it's small, and maintenance is required on the rusty elliptical. Having the Chop Steakhouse attached is a plus.
Stayed 1 night in May 2024
Response from AG on 17 May 2024
Thank you for your kind feedback!

4/10 Poor

Tamara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The manager was great ! But the room was filthy . The bathroom had not been cleaned and the room stunk like cigarette smoke I asked for new face clothes as we were staying for a week , the cleaning girl complained that she didn’t have enough . She gave me two, but there were three of us in our room. We were the for 7 days. I understand being eco conscious and doing a “ light clean “. but hygienically it is disgusting. I slept with my clothes on as I felt so uncomfortable about how dirty it was. I even went out and bought disinfectant for the toilet seat My daughter has been sick ever since . The manager was very kind.
Stayed 7 nights in May 2024
Response from EGM on 17 May 2024
Thank you for your feedback. I'm glad to hear our manager provided great service, but I'm truly sorry about the cleanliness issues you experienced. This is not reflective of our standards, and I apologize for the inconvenience.

10/10 Excellent

Mark, Lewiston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 16 May 2024
Thank you for your review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon.

4/10 Poor

Laurie

Disliked: Staff & service, amenities
This is the second time I've stayed at this motel exclusively for the shuttle service to the airport. Both times when I called to be picked up, the shuttle did not come. Both times I was informed it did and had left again. After waiting 45 minutes for the shuttle to come, I was instructed to use a Blue Line Taxi and they would pay the fare. Unacceptable service IMHO. Secondly, I asked for a 3 AM wake up call and did not get one. Lastly, I booked my room through the Expedia app and both times I was given a handicapped room without a tub. I look forward to a long soak after flying all day. I feel like I was treated differently because of how I booked the room. When you are paying almost $200 American dollars a night, you expect more than Hotel 6 type of service.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 16 May 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your recent stays at our hotel.We are truly sorry to hear about the issues you faced with our shuttle service. Providing reliable transportation to our guests is a top priority, and we regret that we fell short of meeting your expectations on both occasions. Your feedback regarding the wake-up call has been noted, and we apologize for any inconvenience caused.Regarding your room preferences, we understand the importance of a comfortable stay and apologize for any disappointment with the room type assigned to you. We assure you that it was not our intention to treat you differently based on your booking method. We appreciate your feedback and will take steps to ensure that all our guests receive the accommodations they expect and deserve.We value your patronage and hope to have the opportunity to restore your confidence in our hotel. Please feel free to reach out to us directly so that we can discuss your concerns further and make amends for the shortcomings you experienced.

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, staff & service
Room was ok, AC seemed to have a mind of its own. Fitness centre is pretty small and very limited. Pool was closed. Close to airport so convenient. Nothing wrong with the hotel, just pretty average.
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 16 May 2024
Thank you for sharing your feedback with us. We appreciate your comments regarding your recent stay.We apologize for any inconvenience caused by the AC in your room and the limited size of our fitness center. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations in these areas.Regarding the pool closure, we apologize for any disappointment this may have caused. We understand the importance of our facilities to our guests and regret any inconvenience.We're glad to hear that you found our location convenient for your travel needs. Your feedback is valuable to us as we continuously work to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet, clean, and comfortable beds.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 13 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

10/10 Excellent

Gaynor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent shuttle service
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 7 May 2024
Thank you for your candid review of Sandman Signature YOW. We are glad to hear that you liked our shuttle service

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. I plan to stay here for future visits to ottawa.
Stayed 1 night in May 2024
Response from Sandman Signature Ottawa Team on 6 May 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Elisa

Business traveller
Liked: Cleanliness, staff & service
Great location Clean property With EV charging
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 5 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

2/10 Terrible

Stephanie Di

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from EGM on 17 May 2024
We are sorry to see that you seem to not have enjoyed your stay. We would love to know what we could have done better. We strive for guest excellence and want our guests to enjoy their time as much as possible.

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les lits étaient beaucoup trop mou. Très inconfortable. Déçu pour le prix.
Stayed 2 nights in May 2024
Response from Sandman Signature Ottawa Team on 4 May 2024
Thank you for your review of Sandman Signature YOW. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We would love to welcome you back and make your stay more memorable

8/10 Good

Jonas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 2 May 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

8/10 Good

Thuy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel is nice and is located in a very centralized area with lots of restaurant choices and is 4 mins from a Costco which I enjoyed and of course the hotel is close to the airport so a good add. However where I have to complain is the housekeeping of our rooms. I had toilet flushing issues which I reported and was told that a service person would come and they didn't. Following that my room serviced even though I requested for it 2 days in a row. This hotel will not automatically provide housekeeping service, you can replenish amenities or you have to request full house keeping at their front desk. I found this weird and very not efficient. I asked for robes and refills of supplies but never got delivered and each time I needed to call down 2 or 3 times.
Stayed 4 nights in Apr 2024
Response from Aj on 3 May 2024
Hi,Thank you for your feedback, We sincerely apologize for the inconveniences you had to face and we have taken all measure to address the issues mentioned.We certainly would like to host you again and serve you better in your future trip to Sandman Signature Ottawa!Regards,Ahmed JavedDOO

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Sandman Team on 30 Apr 2024
Thank you for choosing our hotel and for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay.

8/10 Good

Mr. Peter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

10/10 Excellent

Efe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

8/10 Good

Raymond

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Sandman Signature Ottawa Team on 24 Apr 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer.

4/10 Poor

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There could be more gym equipment and included breakfast. Road noise was a little loud
Stayed 1 night in Apr 2024
Response from Aj on 25 Apr 2024
Thank you for your feedback! We appreciate your suggestions regarding the gym equipment and breakfast options. We'll definitely take them into consideration for future improvements. As for the road noise, we apologize for any inconvenience caused. We'll look into ways to mitigate that issue to ensure a more peaceful stay for our guests. Your input helps us enhance the experience for everyone. We hope to welcome you back soon!

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay on my business trip
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 24 Apr 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer.

8/10 Good

Genevieve

Travelled with family
Liked: Cleanliness, staff & service
Overall, our stay was great. There was a couple of small issues in the first room such as the toilet not flushing, so we requested to move into a new room as we hadn't settled in yet; this request was fulfilled without hesitation and our new room was good. The hotel and room were clean and had an acceptable amount of amenities, towels and blankets. Our only issue was regarding the wifi and how their TV's operate. The signal throughout the hotel was fair, and at best, mediocre in the room. The signal was very temperamental and there are no apps on the TV, so you are expected to use your own accounts, such as Netflix, which is fine, but we were only able to access it via a Google Chromecast, which worked maybe half of the time we attempted. We were there for my son’s soccer tournament, and would have appreciated being able to enjoy a movie during the little downtime we had all weekend, instead of needing to constantly troubleshoot the TV. We ended up just watching a movie from my laptop. The manager at checkout was very kind and showed sympathy towards our experience. We would stay here again, but hopefully they address the wifi issues before we do!
Stayed 2 nights in Apr 2024
Response from Sandman Signature Ottawa Team on 25 Apr 2024
We appreciate you taking the time to leave a thorough review for Sandman Signature YOW and are delighted to hear that you and your family enjoyed your stay. We sincerely apologies for all the inconvenience you had to face. we will discuss all the issues with the front desk department and work hard on it

8/10 Good

Dinah

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Sandman Signature Ottawa Team on 9 May 2024
Thank you for taking the time to review Sandman Signature YOW. We are glad you were able to enjoy all our hotel has to offer

2/10 Terrible

khaleel

Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 5 May 2024
Thank you for your review of Sandman Signature YOW. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We would love to welcome you back and make your stay memorable.

10/10 Excellent

Firas, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the steakhouse in Hotel very unprofessional
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.we do apologise for the inconvenience you encountered. we would love to welcome you back and make your stay more memorable.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bedroom suite is perfect with a separate living room and kitchenette. Love the Chop restaurant for late dinner.
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds and pillows. Very clean and new. Wasnt a big fan of the fancy bathroom sink.
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you staying at the Sandman Signature YOW and for leaving a review of our property.

8/10 Good

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient when driving. Lots of parking.
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 15 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Anna Marie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful hotel and the staff was extremely helpful.
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 17 Apr 2024
Thank you for taking the time to leave a review of the Sandman Signature YOW.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 10 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Christa

Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 10 Apr 2024
The management of Sandman Signature YOW appreciates you choosing to stay with us and taking the time to leave feedback on your trip

8/10 Good

Dominique, Gatineau

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we enjoyed our stay but the chop was closed in the am with no notice for lack of staff... but we took a walk to Cora bed was slanted to the middle but we still got a nice night of sleep and staff was verry nice :)
Stayed 1 night in Apr 2024
Response from SAK on 8 Apr 2024
Thank you for your feedback, We do apologize for the inconvenience!

10/10 Excellent

Allison

Stayed 1 night in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aj on 29 Apr 2024
Hi,We appreciate your feedback,Thank you for you patronage.Wish you a pleasant day ahead.Regards,Ahmed Javed DOO

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was so hot!!! Even after we turned the heat off, even opened a window and put the AC on. The vent was not working. It was a very uncomfortable evening. Very unfortunate because its very nice and the staff where amazing! Sooo uncomfortable though. Unfortunately we'll never stay again
Stayed 1 night in Apr 2024
Response from SAK on 8 Apr 2024
Hello,We apologize for the inconvenience you may have experienced during your stay.

10/10 Excellent

Jefferson

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SAK on 8 Apr 2024
Thank you for your feedback !

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for business travel
Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 3 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back

10/10 Excellent

Renz Jerome

Stayed 1 night in Apr 2024
Response from Sandman Signature Ottawa Team on 24 Apr 2024
Thank you for taking the time to review Sandman Signature YOW.

6/10 Okay

Nicole

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Sandman Signature Ottawa Team on 3 Apr 2024
We appreciate you taking the time to review our property and look forward to the opportunity to have you back