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Reviews of Homewood Suites By Hilton Ottawa Airport

3 out of 5
Homewood Suites By Hilton Ottawa Airport
3605 Paul Anka Dr, Ottawa, ON

Reviews

9.4

Exceptional

Rating 10 - Excellent. 753 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 15 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Homewood Suites Staff on 9 May 2024
We are glad you enjoyed your stay!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt and easy registration. Great service from friendly staff.
Stayed 2 nights in Apr 2024
Response from Homewood Suites Staff on 7 May 2024
Thank you for your feedback, we are glad you enjoyed your stay!

10/10 Excellent

john

Stayed 1 night in Apr 2024
Response from Homewood Suites Staff on 20 May 2024
We are glad you enjoyed your stay.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to fav rest
Stayed 2 nights in Apr 2024
Response from Homewood Suites Staff on 23 Apr 2024
We are very glad you enjoyed your stay!

10/10 Excellent

angadbir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Homewood Suites Staff on 22 Apr 2024
We are glad you enjoyed your stay!

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at this property multiple times over the years. This time the prices were quite a bit higher, but overall good. a great option for anyone staying in town.
Stayed 2 nights in Apr 2024
Response from Homewood Suites Staff on 22 Apr 2024
Thank you for your feedback, our prices do fluctuate seasonally. However, we are glad you enjoyed your stay!

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was decent, facilities were very nice I would definitely stay again. I was in an accessible room which was very well laid out.
Stayed 4 nights in Apr 2024
Response from Homewood Suites Staff on 22 Apr 2024
Thank you for your feedback. We are glad you enjoyed your stay!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 4 nights in Apr 2024
Response from Homewood Suites Staff on 22 Apr 2024
We are glad you enjoyed your stay!

10/10 Excellent

Sarah, Wemindji

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from Homewood Suites Staff on 15 Apr 2024
We are glad you enjoyed your stay!

8/10 Good

Lorrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room for family, nice pool... only complaint is freezer in our room didn't work so had wasted ice cream...
Stayed 2 nights in Apr 2024
Response from Homewood Suites Staff on 9 Apr 2024
Thank you for your feedback, this will be passed along to the appropriate department. We are glad that otherwise you enjoyed your stay!

2/10 Terrible

Sarah, Wemindji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Homewood Suites Staff on 8 Apr 2024
We're sorry that you didn't enjoy your stay. We wish to know what went wrong and what we could have done differently.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good home base to use for visiting family
Stayed 3 nights in Mar 2024
Response from Homewood Suites Staff on 2 Apr 2024
Thank you for your feedback! We are glad you enjoyed your stay!

8/10 Good

Tanya

Travelled with partner
Liked: Property conditions & facilities
Spacious, convenient, clean, friendly
Stayed 2 nights in Mar 2024
Response from Homewood Suites Staff on 25 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Carey

Liked: Cleanliness, staff & service, property conditions & facilities
This is a quality place to stay. Lots of room and pleasant staff. It is close to amenities and airport
Stayed 1 night in Mar 2024
Response from Homewood Suites Staff on 20 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Stdjan

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Homewood Suites Staff on 18 Mar 2024
We are glad you enjoyed your stay!

10/10 Excellent

Krystal

Stayed 1 night in Mar 2024
Response from Homewood Suites Staff on 8 Apr 2024
We are very glad you enjoyed your stay with us!

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed my stay. I was given a king bed suite, which was nice and roomy for me to spread out my luggage. I ordered dinner via Uber for dinner and it was delivered right to my door, which was handy so I didn’t need to go out. The room was stylish and clean, and the shower pressure was great. My only little beef was that I could hear noise From the people walking in the room above my floor, which was the top floor of the hotel. Next time I would request a room on the sixth floor so this wouldn’t happen. Overall, this is a great place to stay. The complimentary shuttle is convenient to get the hotel from the airport.
Stayed 1 night in Mar 2024
Response from Homewood Suites Staff on 14 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay overall.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Homewood Suites Staff on 13 Mar 2024
We are glad you enjoyed your stay!

8/10 Good

Pauline

Stayed 2 nights in Mar 2024
Response from Homewood Staff on 29 Mar 2024
We are glad you enjoyed your stay.

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Homewood Suites Staff on 8 Mar 2024
We are happy you enjoyed your stay!

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location , clean and friendly
Stayed 1 night in Mar 2024
Response from Homewood Suites on 8 Mar 2024
Thank you for your review. We are glad you enjoyed your stay with us!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport park and fly. Friendly staff. We stayed in a suite, it was clean, large and quiet.
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 4 Mar 2024
Thank you for your feedback. We are glad you enjoyed your stay!

6/10 Okay

Brant

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Homewood Suites Staff on 8 Mar 2024
We hope you enjoyed your stay overall. We would love to know how we can improve.

10/10 Excellent

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here often. Close to infinity Center and behind park and fly. Great for families with more than 2 kids as they have a pull out couch and little kitchen.
Stayed 1 night in Mar 2024
Response from Homewood Suites Staff on 4 Mar 2024
Thank you for your feedback. We are glad you enjoy staying with us!

10/10 Excellent

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
front desk staff awesome
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 1 Mar 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Homewood Suites Staff on 28 Feb 2024
We are glad you enjoyed your stay!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Homewood Suites Staff on 25 Mar 2024
We are glad you enjoyed your stay!

10/10 Excellent

Eiad

Liked: Cleanliness, staff & service
Great spot
Stayed 1 night in Feb 2024
Response from Homewood Staff on 26 Feb 2024
We are happy to know you found your stay enjoyable.

10/10 Excellent

Gloria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 26 Feb 2024
We are glad you enjoyed your stay!

10/10 Excellent

Dusan

Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 26 Feb 2024
We are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay at Homewood Suites
Always a great experience at Homewood suites! Great staff, great rooms and great breakfast.
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 21 Feb 2024
Thank you very much! We are very happy you enjoyed your stay!

8/10 Good

Christelle

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Homewood Suites Staff on 21 Feb 2024
We are glad to know you enjoyed your stay overall.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Homewood Suites Staff on 21 Feb 2024
We are glad you had a pleasant stay!

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in Feb 2024
Response from Homewood Suites on 20 Feb 2024
We are happy to know you had a pleasant stay with us!

10/10 Excellent

Reginald

Liked: Property conditions & facilities
Parking Could not close drapes to block light
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 20 Feb 2024
Thank you for your feedback, we apologize that you had an issue with your room. Next time please let the staff know so we can fix it for you during your stay.

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 20 Feb 2024
We are happy to know you enjoyed your stay!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Homewood Suites Staff on 20 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Jackie

Stayed 1 night in Feb 2024
Response from Staff on 20 Feb 2024
We are glad you enjoyed your stay at the Homewood Suites Ottawa Airport

10/10 Excellent

Sai Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
The hotel is nice, room very big, location good, staff helpful
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 19 Feb 2024
Thank you for your feedback, we are glad you enjoyed your stay!

2/10 Terrible

John

Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 17 Feb 2024
We're sorry to hear that you didn't have a good experience. We'd love to know what could have been done differently.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Our brief stay was fine.
Stayed 1 night in Feb 2024
Response from Homewood Staff on 14 Feb 2024
Thank you for your feedback. We are glad that overall you had a good stay.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean the hotel was quite and only a few minutes from the airport
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 14 Feb 2024
Thank you for your feedback! We are very glad you enjoyed your stay!

10/10 Excellent

Murray

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 12 Feb 2024
We are happy to know you enjoyed your stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Homewood Staff on 14 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 12 Feb 2024
We are glad to know you enjoyed your stay!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at Homewood Suites. I love the large rooms and the amenities. They may be a couple dollars more, but worth it.
Stayed 2 nights in Feb 2024
Response from Homewood Suites Staff on 10 Feb 2024
Thank you for your feedback! We are always happy to have regular guests.

10/10 Excellent

Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Homewood Suites Staff on 10 Feb 2024
We're glad you enjoyed your stay!

10/10 Excellent

Lesley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room. Very clean, easy to book. Front desk was very helpful and friendly. I was told my standard room was a King suite, but when i arrived to my room there were 2 queen beds.
Stayed 1 night in Feb 2024
Response from Homewood Suites Management on 10 Feb 2024
Thank you for your feedback! I've looked into your reservation and it looks like you were chosen for a complimentary upgrade to one of our 2 Queens Suites as that is the larger of our two suite types.

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Homewood Suites Staff on 10 Feb 2024
We're glad to know you enjoyed your stay with us!

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was pleasant. Had to phone the reception 2x because there was a rep ringette team staying and they were in the hallway shouting and fooling around. But after the 2nd time all was quiet. We had a suite, it was well equip with items to cook and eat in the kitchen, but would of liked wine glasses. Room was clean and bed was nice.
Stayed 1 night in Feb 2024
Response from Homewood Suites Management on 10 Feb 2024
Thank you for your feedback. Thank you for informing us of the issue and I'm glad it was rectified. We're glad that you still enjoyed your stay overall.