Exterior

Reviews of Holiday Inn Hotel & Suites Ottawa Kanata, an IHG Hotel

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 556 out of 1003 reviews" "
Rating 8 - Good. 335 out of 1003 reviews" "
Rating 6 - Okay. 64 out of 1003 reviews" "
Rating 4 - Poor. 25 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location
Stayed 2 nights in Mar 2024
Response from Melissa on 22 May 2024
Dear Dennis,Thank you for your fantastic review! We're thrilled to hear that you found our location to be awesome.At Holiday Inn Kanata, we're proud of our convenient setting near Restaurants and shopping... etc. Being centrally located allows our guests to easily explore and enjoy all that Kanata has to offer.We appreciate your kind words and hope to welcome you back for another wonderful stay soon!Best regards,

10/10 Excellent

Ilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are splendid, at some point i was walking around carefull not to disturb anything. Staff are friendly, including cleaning staff, shopping plaza right there, minutes of walking. A bit of the shame the renovation constructions on one side is a little detrimental to the overall look of the hotel. I would come back here any time
Stayed 2 nights in May 2024
Response from Melissa on 21 May 2024
Dear IIie,Thank you for sharing your feedback with us following your recent stay. We're thrilled to hear that you found our rooms to be splendid and that you enjoyed the welcoming atmosphere created by our friendly staff, including our diligent cleaning team. Ensuring our guests feel comfortable and at home is our top priority, and it's wonderful to know that our efforts were appreciated during your stay.We're also pleased to hear that our hotel's proximity to the shopping plaza added convenience and enjoyment to your experience. Providing easy access to amenities and attractions is important to us, and we're glad you found the location to be convenient for your needs.We appreciate your understanding regarding the renovation constructions on one side of the hotel. While we strive to minimize any disruptions during such projects, your feedback is invaluable as we continue to improve and enhance our facilities.We're delighted to hear that you would choose to return to our hotel any time, and we look forward to welcoming you back with open arms. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,

2/10 Terrible

Ardith

Business traveller, Travelled with pets
I double booked a couple days before and I had to move out. We canceled the reservation as they did directly from the hotel directly to you as it was their mistake so there is no charge for me for this past reservation.
Stayed 4 nights in May 2024
Response from Melissa on 21 May 2024
Dear Ardith,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced due to the double booking situation. Ensuring a seamless and stress-free experience for our guests is paramount to us, and we regret any inconvenience this may have caused.We're pleased to hear that our staff was able to assist you promptly and efficiently in canceling your reservation without any issues. Providing exceptional service, even in challenging situations, is a priority for us, and we're glad we could resolve the matter to your satisfaction.Your understanding and patience are greatly appreciated, and we thank you for bringing this matter to our attention. We value your feedback as it helps us identify areas for improvement and ensure that we continue to deliver the high level of service our guests deserve.We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable stay. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,

6/10 Okay

Garrett

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Melissa on 21 May 2024
Dear Garrett,Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Warm regards,

6/10 Okay

raffael

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Melissa on 15 May 2024
Dear Raffael,Thank you for taking the time to share your feedback with us. We truly value the insights provided by our guests as it helps us in our continuous efforts to enhance the guest experience.We are genuinely sorry to learn that we did not fully meet your expectations during your recent stay with us. Please accept our sincerest apologies for any inconvenience or disappointment you may have experienced.Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to improve our services and facilities. It is our utmost priority to ensure that all our guests have a memorable and enjoyable stay with us.We would love the opportunity to make amends and showcase the true hospitality that we are capable of providing. If your travels bring you back to Holiday Inn Kanata, we would be honored to welcome you once again and ensure that your next stay surpasses all expectations.Please feel free to reach out to us directly if there is anything we can assist you with or if you would like to discuss your experience further.Warm regards,

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding is fantastic. High quality bed sheets make all the difference. Overall the facility and rooms are clean and the staff was all excellent. This was my second stay and I will likely return on my next trip to Ottawa.
Stayed 1 night in May 2024
Response from Melissa on 10 May 2024
Dear Robert,Thank you so much for taking the time to share your feedback with us! We truly appreciate your kind words and are thrilled to hear that you enjoyed your recent stay at our hotel.It's wonderful to know that you found our bedding to be fantastic and that our high-quality bed sheets made a positive difference in your comfort. We take great pride in providing our guests with a comfortable and enjoyable experience, and it's rewarding to hear that our efforts are being noticed.Additionally, we're delighted to hear that you found our facility and rooms to be clean and well-maintained. Maintaining a high standard of cleanliness is one of our top priorities, and we're glad that it contributed to your overall satisfaction.Your compliments about our staff mean a lot to us as well. We're fortunate to have a dedicated team who are committed to providing exceptional service to our guests, and I'll be sure to share your kind words with them.We're honored that you chose to stay with us again during your visit to Ottawa, and we look forward to welcoming you back for your next trip. If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you once again for your positive feedback and for being a valued guest. We can't wait to have the pleasure of hosting you again soon!Warm regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were great and when they realized I was staying myself but booked the two bed option (as it was on special for pricing) they offered me a king suite with only one bed, no extra charge. It was a great thought and I was happy to accept the switch/upgrade
Stayed 1 night in May 2024
Response from Melissa on 6 May 2024
Dear Emily,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with our front desk staff. It's wonderful to know that our team went above and beyond to ensure your comfort and satisfaction during your stay. We're delighted that you appreciated the thoughtful gesture of upgrading to a king suite, and we're even happier that it contributed to making your stay with us enjoyable. Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic experience soon!Warm regards,

10/10 Excellent

Haylie

Stayed 2 nights in Apr 2024

10/10 Excellent

JIan

Liked: Staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Melissa on 3 May 2024
Dear Jlan,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you enjoyed your stay at our hotel. It was our pleasure to ensure that your experience was memorable and enjoyable. Your kind words truly motivate us to continue delivering exceptional service. We look forward to welcoming you back again soon!

8/10 Good

ALLAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Melissa on 1 May 2024
Dear Allan,Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you had a mostly positive experience during your time here. Your comments have been noted, and we're already working on ways to enhance the aspects you highlighted. It's our goal to continually refine our services, and your input is invaluable in that process. We hope to welcome you back soon for an even better stay.

6/10 Okay

JOE

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Melissa on 30 Apr 2024
Dear Joe,Thank you for your recent stay at Holiday Inn Kanata and for sharing your thoughts with us. We appreciate your feedback, as it helps us improve our services.While we're glad you found our accommodations satisfactory, we're sorry to hear we didn't fully meet your expectations. Rest assured; we're taking steps to address your concerns for your next visit.We hope to have the opportunity to welcome you back soon and provide you with an exceptional experience.Warm regards,

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff. Offered King Suite. Loved the stay.
Stayed 1 night in Apr 2024
Response from Melissa on 23 Apr 2024
Dear Celeste,It was our pleasure to exceed your expectations. We can't wait to welcome you back for another unforgettable stay.Warm Regards,

8/10 Good

I Chieh

Travelled with group
Liked: Amenities
Nice Reno, low water pressure for the sink Liked the extra shelving in bathroom. Wished there was a plug near hallway mirror to get ready
Stayed 2 nights in Apr 2024
Response from Melissa on 23 Apr 2024
Dear I Chieh,Thank you for your feedback! We're thrilled to hear that you appreciated our recent renovations, especially the extra shelving in the bathroom. Your satisfaction means a lot to us. We'll definitely take note of your suggestion about adding a plug near the hallway mirror for convenience during your stay. We're committed to continuously improving our accommodations to ensure a comfortable experience for all our guests. Looking forward to welcoming you back soon!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I count on this place each time I am in town.
Stayed 2 nights in Apr 2024
Response from Melissa on 16 Apr 2024
Dear John,Thank you for your kind words and excellent review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Maura

Stayed 1 night in Apr 2024
Response from Melissa on 6 May 2024
Dear Maura,While we're thrilled to have met most of your expectations, we acknowledge that there were some shortcomings. Rest assured, we're committed to making your next visit exceptional and exceeding your expectations. We look forward to welcoming you back and ensuring your experience with us is nothing short of superb.Warm regards,

8/10 Good

jingling

Stayed 2 nights in Apr 2024
Response from Melissa on 6 May 2024
Dear Jingling,Thank you for sharing your positive experience! While we're thrilled to have met most of your expectations, we acknowledge that there were some shortcomings. We're committed to making your next visit exceptional and exceeding your expectations. We look forward to welcoming you back and making your experience with us excellent.Warm Regards,

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rooms
Stayed 4 nights in Apr 2024
Response from Melissa on 13 Apr 2024
Dear Andy,Your feedback is greatly appreciated and serves as a source of inspiration. Thank you for taking the time to share your thoughts; they truly brightened our day!

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern, clean and comfortable. Staff was very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Melissa on 10 Apr 2024
Dear Tony,Thank you for taking the time to share your positive experience with us! We are delighted that you found our hotel to your liking. Your kind feedback inspire us to continue delivering excellent service to all our guests. We can't wait to host you again in the future.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Melissa on 8 Apr 2024
We truly appreciate your kind words about your recent stay. We are looking forward to seeing you again.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Melissa on 8 Apr 2024
Dear Lorrie,It's fantastic to hear that you enjoyed your time with us. Hope to see you soon.

10/10 Excellent

Daina

Stayed 2 nights in Mar 2024
Response from Melissa on 23 Apr 2024
Dear Daina,Thank you for your kind feedback! We're delighted to hear that you had a wonderful experience during your stay with us.

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
The beds were comfortable. The pool was quite cold.
Stayed 1 night in Mar 2024
Response from Alana on 1 Apr 2024
Hi Jennifer, thank you for your feedback about your recent stay with us. I'm glad to hear that you enjoyed our comfortable beds! I am following up with maintenance on the temperature of our pool as it should always be kept at a temperature that's comfortable for swimming. Thanks for letting us know!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Alana on 1 Apr 2024
Hi JohnWe appreciate your 5 out of 5 review of your stay with us!Thank you,

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It's a bit further out than we normally get, but we were keen to try.
Stayed 1 night in Mar 2024
Response from Alana on 1 Apr 2024
Hi CristinaThank you so much for giving us a try on your visit to Kanata! We're glad that you enjoyed your stay with us and hope we can welcome you back again in the future.Warm Regards,

2/10 Terrible

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
There was no restaurant or bar like it was advertised
Stayed 1 night in Mar 2024
Response from Alana on 28 Mar 2024
Hi AndrewI'm so sorry that you did not enjoy your recent stay with us. Our restaurant is currently closed for renovations. We are happy to be able to offer our guests discounts at local area restaurants within walking distance of our hotel until our restaurant is able to reopen.We hope to welcome you back for a future stay!

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alana on 28 Mar 2024
Hi JanuszThank you for taking the time to let us know how you enjoyed your stay!

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paul at the front desk is an asset to this property.
Stayed 3 nights in Mar 2024
Response from Alana on 1 Apr 2024
Hi TroyI'm glad to hear that you enjoyed your recent stay with us. And I have to agree, Paul is wonderful with our guests and pretty great to work with too!Warm Regards,

8/10 Good

Abigail

Stayed 1 night in Mar 2024
Response from Melissa on 13 Apr 2024
Dear Abigail,We are truly grateful for the feedback you've provided. Your willingness to share your thoughts is immensely helpful, and we are committed to incorporating your suggestions for continuous improvement.

10/10 Excellent

Krystal

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and informative
Stayed 2 nights in Mar 2024
Response from Alana on 22 Mar 2024
Hi KrystalI'm glad to hear that our friendly staff helped to make your stay enjoyable! Looking forward to seeing you again.Warm Regards,

8/10 Good

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Speedy check-in / check-out with a smile...great location close to amenities. Clean and nice room
Stayed 2 nights in Mar 2024
Response from Alana on 22 Mar 2024
Hi MohamedWe're happy to hear that you enjoyed your stay with us. Thank you for taking the time to leave us a review!Warm Regards,

8/10 Good

Darien

Stayed 2 nights in Mar 2024
Response from Melissa on 8 Apr 2024
Dear Darien,Thank you so much for taking the time to share your feedback with us! Looking forward to seeing you back again.

10/10 Excellent

Roger, Nepean

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wanted to send an amazing thank you to Karrah a at the front desk, she went above and beyond to make us feel welcomed and made sure my little guy had a the best bday ever, they sent up the robot (Stanley) to our room with a little bday gift.. my son loved it so much he didn’t want to leave.. room was Clean and comfy, no restaurant on site but multiple restaurant across the street and you get discounts at them for staying there. Thank you again we loved our stay.
Stayed 1 night in Mar 2024
Response from Alana on 18 Mar 2024
Dear RogerThank you very much for your great review of your stay with us. I'm so happy to hear that great feedback about Karrah and will be sure to pass it along to her! I'm glad Stanely could help make your son's birthday memorable. Looking forward to welcoming you back again!Warm Regards,

10/10 Excellent

Nicole

Travelled with partner
Liked: Amenities
the room was very clean and neatly organized. staff was friendly and made the trip much more comforting. all in all, a great experience!
Stayed 1 night in Mar 2024
Response from Alana on 18 Mar 2024
Hi NicoleThank you for taking the time to let us know you enjoyed your recent stay with us.Glad to hear it was a great experience, and we look forward to seeing you again!

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy. Reno’s are very nice. Especially like Stanley (the robot)
Stayed 1 night in Mar 2024
Response from Alana on 18 Mar 2024
Hi EmilyThank you for taking the time to review your stay with us. I'm glad to hear that you enjoyed our renovations and especially happy to hear that Stanley helped to make your stay enjoyable!

10/10 Excellent

Veronica

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very enjoyable and buffet breakfast was very good value The front desk staff were excellent and very friendly Room was very clean and bedding and towels very clean and comfortable All around a very good stay
Stayed 1 night in Mar 2024
Response from Alana on 18 Mar 2024
Hi VeronicaThank you very much for your 5 out of 5 review of your stay with us. Glad to hear that you enjoyed your visit to Kanata.Warm Regards,

10/10 Excellent

Brittnee

Stayed 1 night in Mar 2024
Response from Melissa on 8 Apr 2024
Dear Brittnee,our feedback motivates us to continue delivering exceptional service.Hope to see you back..

10/10 Excellent

ZACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close with good services to the Canadian tire arena
Stayed 1 night in Mar 2024
Response from Alana on 14 Mar 2024
Hi ZachSo glad to here that our hotel's great location close to the CTC helped make your stay enjoyable.Looking forward to hosting you again,

10/10 Excellent

LISA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel
Stayed 1 night in Mar 2024
Response from Alana on 12 Mar 2024
Hi LisaThanks so much for your great review of your stay with us. We appreciate hearing from you and look forward to seeing you again.Warm Regards,

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and reasonably priced.
Stayed 3 nights in Feb 2024
Response from Alana on 7 Mar 2024
Hi Stephen, glad to hear that our convenient location helped to make your stay enjoyable.Thanks for the review!

8/10 Good

Léonard

Business traveller
Liked: Cleanliness, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Alana on 7 Mar 2024
Hi LeonardThank you for taking the time to review your stay with us. I'm glad to hear that our very friendly staff helped to make your stay enjoyable!

6/10 Okay

Gaetano

Travelled with family
Liked: Cleanliness, staff & service
The breakfast it’s very poor!!
Stayed 1 night in Mar 2024
Response from Alana on 5 Mar 2024
Hi GaetanoSorry to hear that you did not enjoy your breakfast while staying with us. Our restaurant is currently under renovation and our team is working hard to provide an enjoyable alternative for our guests. We hope you'll come back to visit when our restaurant reopens later this summer.Warm Regards,

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana on 5 Mar 2024
Hi Amanda, so glad to hear that you enjoyed your recent stay with us!

10/10 Excellent

Luc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room and friendly staff.
Stayed 2 nights in Feb 2024
Response from Melissa on 8 Apr 2024
Dear Luc,We truly appreciate your kind feedback about your recent stay.Your feedback means the world to us ,thank you!

10/10 Excellent

Ben

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Melissa on 8 Apr 2024
Dear Ben,Thank you so much for taking the time to share your feedback with us! We are looking forward to seeing you in near future.

10/10 Excellent

Jim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing in fitness pool area there needs to be a phone in case of emergency. If your by yourself it could be safer
Stayed 1 night in Feb 2024
Response from Alana Haining on 21 Feb 2024
Dear JimThank you for your great review of your recent stay with us! We appreciate your feedback and will look into your suggestion for our fitness room.Warm Regards,

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana Haining on 20 Feb 2024
Hi Paul, thanks for your great review of your recent stay with us. We look forward to welcoming you back again!

8/10 Good

Darren

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alana Haining on 20 Feb 2024
Hi Darren, We're glad to hear that you enjoyed your recent stay with us, and we look forward to seeing you again in the future!

10/10 Excellent

Brandon

Stayed 1 night in Jan 2024
Response from Alana Haining on 20 Feb 2024
Hi BrandonWe're glad to see that you rated your stay with us a "10 out of 10" experience.Thank you for taking the time to post a review!

10/10 Excellent

Diane

Stayed 1 night in Feb 2024
Response from Melissa on 8 Apr 2024
Dear Diane,It's fantastic to hear that you enjoyed your time with us.We are looking forward to seeing you back.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Most of the time there was not many towels in the pool area. Children were leaving the pool area with no towel due to the lack of towels available. Overall great experience and staff were lovely to speak to and very accommodating.
Stayed 2 nights in Feb 2024
Response from Alana Haining on 12 Feb 2024
Hi CourtneyThanks for taking the time to let us know how you enjoyed your stay. We look forward to seeing you again!Warm Regards,