Thank you very much for your stay at our hotel and for taking the time to write a review. We are very pleased to hear that you had a pleasant stay with us. We would also like to thank you again for your detailed comments on our facilities and services. We will take your comments into consideration for future issues.Your direct words and comments are most precious to us, and are a source of encouragement for us at the hotel. We will continue our efforts to become a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.

Thank you for your stay at our hotel and for taking the time to write a review.　We are delighted to hear that you had a pleasant stay with us.　We are very happy to hear that you had a pleasant stay with us.We are delighted to hear that you found our hotel to be 'unique' and would like to thank you from the bottom of our heart.Your direct words and suggestions are most valuable to us and are a source of encouragement for us. We will continue to make every effort to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.

Thank you for your feedback! We're glad to hear that you appreciated the cleanliness and setup of our facility. We apologize for any inconvenience caused by the air conditioner's heating speed. Your comment is valuable to us, and we'll certainly look into improving the efficiency of the air conditioning system to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back in the future.

Thank you for staying at our hotel and for posting your review. We are very happy to hear that you enjoyed your stay with us. Once again, I would like to thank you for your comments. Please use it the next time you use it. We will continue to strive to be a hotel that is loved by everyone, and we look forward to your continued patronage. We sincerely look forward to seeing you again.

Thank you for your stay at our hotel and for taking the time to write this review. We sincerely apologize for the lack of clarity of information regarding check-in and check-out procedures and for the lack of smooth communication with our staff. We apologize for any misunderstanding regarding the late check-out fee.We will take your valuable feedback into consideration to strengthen our staff training and improve our services. We will strive to provide clearer information and smoother communication in the future to ensure that our guests have a pleasant stay. We sincerely apologize for any inconvenience caused and look forward to serving you in the future.

この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。　快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。　また、各施設、サービス等にコメントを頂戴しましたこと、重ねて御礼申しあげます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

We are sorry to hear that you experienced a number of uncomfortable situations during your stay with us. We would like to address your complaints as follows:Firstly, we will improve the management of the premises and the odour issues in the laundry room to ensure your comfort. Your comfort is our top priority and we will make every effort to ensure that similar problems do not occur in the future.We are sorry to hear that the air conditioning did not work properly and we apologise for the inconvenience this has caused. We will take immediate steps to repair or replace the air conditioner.We take your feedback seriously and will strive to improve our services. We hope that we can offer you a more pleasant stay on another occasion. If you have any other questions or requests, please let us know.

この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。　快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

Thank you for your feedback. We are glad to hear that you found our service clean, comfortable and convenient. Your satisfaction is our top priority and we look forward to providing you with the same level of service in the future. If you have any further comments or suggestions, please do not hesitate to let us know. We look forward to welcoming you again.

この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

Thank you very much for your stay at our hotel and for taking the time to write a review. We are very happy to hear that you had a pleasant stay with us.Your direct words and suggestions are most precious to us and are a source of encouragement for us. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.

この度は当ホテルにご滞在戴き、口コミをご投稿くださいましてありがとうございました。　快適にお過ごし戴きましたご様子を伺い、大変嬉しく存じます。　お客様からの直接のお言葉やご指摘は、私どもホテルにとりまして何よりも貴重であり、励みの糧でございます。 今後共、皆様に愛されるホテルを目指して、努力を続けて参りますので、引き続きのご愛顧をお願い申しあげます。またのお越しを心からお待ちしております。

Thank you very much for your stay at our hotel and for taking the time to write a review. We are very happy to hear that you had a pleasant stay with us.Your direct words and suggestions are most precious to us and are a source of encouragement for us. We will continue our efforts to be a hotel that is loved by everyone, and we look forward to your continued patronage.We sincerely look forward to welcoming you again.

Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

この度は当ホテルにご宿泊いただきまして誠にありがとうございます。ご滞在中お客様にご不便をおかけしてしまい誠に申し訳ございません。ご指摘の件に関しましては社内で共有し、よりお客様にご満足いただけるよう精進して参りますので引き続きのご愛顧をお願い申し上げます。またのお越しをお待ちしております。

First and foremost, we extend our sincerest apologies for the inconveniences you experienced during your stay at Minn North-Umeda. It is with great regret that we acknowledge our service did not meet your expectations.We deeply reflect on the absence of front desk staff and the issue with the luggage receipt, and we are genuinely sorry for the significant inconvenience this caused you. Although our system is designed to ensure smooth check-in and baggage handling even when staff are not present, your experience has clearly highlighted the need for improvement.The malfunction with the tablet check-in process also requires attention, especially considering the language barrier. Moving forward, we will consider implementing a more intuitive and user-friendly interface.Your comments regarding the cleanliness of the room have been taken seriously, and we have promptly initiated corrective measures. The cleaning of air conditioning filters is particularly important for hygiene management, and we have conducted a thorough inspection and cleaning by a professional team. We will also use your feedback about the linens and laundry facilities to review and enhance our cleaning standards.No words can sufficiently express our remorse for the discomfort you felt. However, your valuable feedback serves as an essential guide for us to provide better service. Based on this experience, we are committed to improving our services so that all our guests can enjoy a comfortable stay.We sincerely hope you will accept our efforts to make improvements and continue to support Minn North-Umeda in the future.Thank you once again for your patronage and understanding.

この度は当ホテルにご宿泊いただきまして誠にありがとうございます。またのご利用をお待ちしております。

Thank you very much for your recent stay and for taking the time to fill out the questionnaire.While we are happy to learn that you generally enjoyed your stay at our hotel, we sincerely regret the inconvenience you experienced despite our constant effort to provide the best possible service and accommodation to our guests. Rest assured this will be a topic of discussion among our people concerned. We appreciate your bringing this to our attention.We look forward to welcoming you back to The Westin Osaka many times in the future.

Thank you very much for your recent stay and for taking the time to leave complimenting message.Needless to say, it is extremely gratifying to know that our people are doing a good job taking care of you. It will be a particular pleasure to share your comments with them, which they will greatly appreciate. We look forward to welcoming you back to The Westin Osaka many times in the future.

Thank you very much for staying. Hope you enjoyed your traveling. We look forward to seeing you again.