Reception

Reviews of JR WEST GROUP VIA INN Prime SHINSAIBASHI YOTSUBASHI

3 out of 5
JR WEST GROUP VIA INN Prime SHINSAIBASHI YOTSUBASHI
3F 1-5-10, Shinmachi, Nishi-ku, Shinsaibashi, Osaka, Osaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 274 out of 440 reviews" "
Rating 8 - Good. 131 out of 440 reviews" "
Rating 6 - Okay. 24 out of 440 reviews" "
Rating 4 - Poor. 4 out of 440 reviews" "
Rating 2 - Terrible. 7 out of 440 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brian, Vancouver

Stayed 1 night in Apr 2024
Response from ヴィアインプライム心斎橋四ツ橋 支配人 on 2 May 2024
この度は当ホテルをご利用いただき誠にありがとうございます。またのご利用お待ちしております。

8/10 Good

Chris Chen-Yu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and well maintained. However maybe it was my own mismanaged expectation, I found the rooms to be much smaller than expected. There's barely room to walk with suitcases open. There's no safety deposit box in the room neither. The reception's English level was not as great as I'd expect from a large hotel chain at a touristy location. We had to communicate through translating machines which was inefficient. Perhaps their target audience is more business folks than tourists. Overall experience is good, but room for improvement.
Stayed 2 nights in Mar 2024
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 24 Mar 2024
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.The room you stayed in this time was a twin-bed room type, and the room was as large as our hotel could provide, but we apologize for not being able to enjoy your stay in a functional manner.The double bedroom type has a queen bed and a unit bath type bath, but I think the room is spacious.We apologize for the inconvenience, and we hope that you will use our hotel again when you come to Osaka.

10/10 Excellent

Joeanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! Will visit again
Stayed 1 night in Feb 2024
Response from Via in Prime Shinsaibashi Yotsubashi Manager on 4 Mar 2024
Thank you very much for staying at Via Im Prime Shinsaibashi Yotsubashi.Also, if you come to Osaka, please stay at our hotel.Thank you for your review.

10/10 Excellent

Wilfred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
位置很方便去難波,樓下有24小時超市,洒店很新,21.5m的房間超正,廁所及浴室好大,用這個價錢超值!但前台員工服務就一般,因為家人腳傷了,希望職員協助找醫院及用電話幫手預約,他們不肯。除此之外,都很滿意。
Stayed 4 nights in Jan 2024
Response from Via Inn Prime Shinsaibashi Yotsubashi 经理 on 10 Jan 2024
感謝您這次選擇入住我們Via Inn Prime Shinsaibashi Yotsubashi 酒店 對於我們酒店的房間有受到您的喜歡我們深感榮幸。很抱歉您的家人受傷了沒有辦法幫助到您。我們的公司有規定,關於醫院的預約或是餐廳的預訂服務沒有辦法代替客人打電話預約,頂多只能幫忙查訊最近的醫院該怎麼走或是叫救護車的幫助而已。這次我們職員的對應讓您感到不愉快真的是非常的抱歉。希望下次如果還來大阪旅遊的話,還有機會再為您服務。

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Via Inn 心斋桥四桥 经理 on 22 Dec 2023
非常感谢您使用我们酒店。感谢您的评论。我期待着再次见面。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located at near train station and walking distance to shopping malls and restaurants
Stayed 3 nights in Dec 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 19 Dec 2023
Thank you very much for staying with us.We are very honored to receive your high evaluation and praise regarding our location and other aspects of our hotel.We sincerely look forward to serving you again.

10/10 Excellent

Siok Leng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was new and accessible from a subway station. Aeon supermarket was downstairs so it was very convenient. The subway train next to it is linked to Shinsaibashi station so we could walk through the underpass to get to shopping and food in Shinsaibashi. It was a great place to stay with a reasonable price especially over the weekends.
Response from ヴィアインプライム心斎橋四ツ橋 支配人 on 13 Feb 2024
Thank you very much for staying at Via Inn Prime Shinsaibashi Yotsubashi.We would also like to thank you for taking the time out of your busy schedule to provide us with your feedback regarding your stay.Our hotel is located a short walk from Exit 2 of Yotsubashi Station on the Osaka Metro Yotsubashi Line. It is also possible to go underground from our hotel to Shinsaibashi Station.We will continue to strive to further improve our services.If you have a chance, we would appreciate it if you could use our hotel again when you come to Osaka.Via in Prime Shinsaibashi Yotsubashi Manager

10/10 Excellent

Fiona

Stayed 4 nights in Nov 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 5 Dec 2023
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.We are very humbled to receive such a perfect rating.We are not satisfied with the current situation and will continue to strive to further improve our services.We hope that you will use our hotel again when you come to Osaka.

8/10 Good

Wei Yi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as hotel is walking distance from train station. Room is very comfortable & spacious. Bathroom is also very big. Only one time there was a terrible smell on the whole level. Not sure where the smell came from but it was super bad. A bit disappointed check out time has to be 10am as usually hotels check out are around 11am or 12pm but they do provide a good locking service for the baggage.
Stayed 7 nights in Nov 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 28 Nov 2023
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.Regarding check-out time, check-out is normally at 10:00. Extended travel fee is 1000 yen per person per hour.Our hotel is located a short walk from Exit 2 of the Osaka Metro Yotsubashi Line. It has been well received by other customers as it is very accessible as it is just one stop from Namba Station.We apologize for the smell in the bathroom. . We will check the room immediately and make improvements.We apologize for the inconvenience caused even though you chose our hotel.We will continue to work hard to ensure the satisfaction of our guests.Thank you for posting your review.Via in Prime Shinsaibashi Yotsubashimanager

10/10 Excellent

Nicholas

Stayed 2 nights in Nov 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 17 Nov 2023
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.We are very humbled to receive your rating out of 10.Did you have a good time during your stay?Please use our hotel when you come to Osaka.

10/10 Excellent

JIAN NAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a cozy, clean and compact property! Location is very good, walkable to popular places and and surrounded by subway station. Also there is AEON market right below the hotel.
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 10 Nov 2023
Thank you for staying at Via in Prime Shinsaibashi Yotsubashi.We are very sorry to hear that you received a perfect score.We are not satisfied with the current situation and will continue to strive to further improve our services.Please come again.

10/10 Excellent

TAKUYA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a supermarket downstairs, close to the station and fast food outlets. Convenient location for sightseeing.
Stayed 1 night in Nov 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 7 Nov 2023
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.As our customers have said, there is Aeon Food Style, which is open 24 hours on the 1st and 2nd floors.It has been well received by our customers.Please use our hotel again when you come to Osaka.

10/10 Excellent

XIAOTONG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located just at exit 2 of Yotsubashi station of Yotsubashi line, and upstairs a 24 hour AEON supermarket. It’s walkable to SHINSAIBASHI area, and Crysta shopping street. Except that the room is a bit small (as most of Japanese hotels, so this is also acceptable), I think it’s perfect! Also I love the environmental awareness demonstrated by the hotel. Only get room cleaning when you actually need it (most Japanese restaurants are very clean) and only pick up utilities you’ll actually use. That should be promoted in the entire hospitality industry worldwide.
Stayed 5 nights in Oct 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 4 Nov 2023
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.We are very happy to hear that you were satisfied with the access to our hotel, the rooms, and the cleanliness.If you come to Osaka again, please use our hotel.Thank you for taking the time out of your busy schedule to post a review.Via in Prime Shinsaibashi Yotsubashi Manager

6/10 Okay

Isabelle

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good location not great cleaning
Good location. Room was small but fine. Cleanliness was poor - mould in the overflow in the sink, dust on the fridge handle, dark dust/fluff on the frames of the chairs in the lobby - a surprise in Japan.
Stayed 2 nights in Oct 2023
Response from Manager, VIA INN PRIME Shinsaibashi Yotsubashi on 31 Oct 2023
Thank you very much for staying at the Via Inn Prime Shinsaibashi Yotsubashi.We will work to improve the areas you pointed out regarding cleaning so that we can keep them clean in the future.We look forward to serving you at the VIA INN PRIME Shinsaibashi Yotsubashi in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 19 Oct 2023
Thank you for staying at Via Inn Prime Shinsaibashi Yotsubashi.We are honored to receive such a high evaluation.We are not satisfied with the current situation and all of our staff will strive to improve our services, so please use our hotel again when you come to Osaka.

10/10 Excellent

Kok Kiong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 11 Oct 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Completamento nuevo hotel. La misma edif hay grande supermercado de 2 pisos que trabajo 24 horas. Muy bueno almuerzo. En supermercado hay grande varidad sushi y frutas frescas.
Stayed 3 nights in Sep 2023
Response from Manager of Via inn Prime Shinsaibashi Yotsubashi on 11 Sept 2023
Thank you for staying at our hotel.We are very happy to hear that our guests appreciate having a 24-hour supermarket on the first floor of our hotel.Thank you very much for taking the time to write this review. We hope that you will have another opportunity to stay with us again.

10/10 Excellent

Law Ting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24hr Aeon Food on G/F is superb. We were able to got our next day breakfast there no matter how late we return. 2 mins walk from Metro with exit with elevator so very convenient for visitors with big luggage. The staff are friendly and they offer free luggage lock before or after check in. Also the surrounding is less busy then Shinsaibashi so very quiet and we had good sleep. Also the size of the room is bigger than others in the area with the similar price range. Bathtub is deep and shower power is strong enough. I will definitely revisit.
Stayed 7 nights in Sep 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 11 Sept 2023
Thank you very much for using our hotel.We are glad that you like our hotel.We look forward to seeing you again.

8/10 Good

HO YU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acceptable quality at reasonable price.
Stayed 4 nights in Jul 2023
Response from Manager of Via in Prime on 5 Sept 2023
Thank you for staying at Via in Prime Shinsaibashi Yotsubashi.We will continue to do our best to make your stay comfortable.If you have a chance to come to Osaka again, please stop by our hotel.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 24 Aug 2023
Thank you for staying at Via in Prime Shinsaibashi Yotsubashi.We are very sorry to hear that you received a perfect score.We are not satisfied with the current situation and will continue to strive to further improve our services.Please come again.

10/10 Excellent

San Pang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Manager of Via in Prime Shinsaibashi Yotsubashi on 1 Aug 2023
Thank you for staying at Via in Prime Shinsaibashi Yotsubashi.We are very happy to have received a high evaluation.We will continue to do our best to make your stay comfortable.If you have a chance to come to Osaka again, please stop by our hotel.We are looking forward to seeing you again.

2/10 Terrible

Yik Tat Edgar

Stayed 3 nights in Jul 2023
Response from Via Inn Shinsaibashi Yotsubashi Manager on 30 July 2023
Thank you very much for staying at our hotel this time.Thank you again for posting your review.We will continue to work hard to get the best evaluation from you.We look forward to seeing you again.

10/10 Excellent

Crizalyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LOVE the 24hr supermarket beside the hotel!
Stayed 4 nights in Jun 2023
Response from ヴィアインプライム心斎橋四ツ橋 支配人 on 21 June 2023
Thank you very much for staying at Via in Prime Shinsaibashi Yotsubashi.We look forward to seeing you again.

10/10 Excellent

PITSANU

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to subway and just next to Aeon, very convenient. Nice and convenient room space, comfortable for 3 person trip no issue.
Stayed 5 nights in Jun 2023
Response from Via in Prime Shinsaibashi Yotsubashi Manager on 13 June 2023
Thank you for staying at our hotel this time.Thank you for posting your impressions and evaluation.Many guests have praised the good location of the hotel and the supermarket downstairs.I am relieved to hear that you had a relaxing time from your words.When you come to Osaka again, please use our hotel.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days vacation stay
It would be nice if room has a closet. Toto toilet is nice but it does have an unpleasant smell to it.
Stayed 5 nights in May 2023
Response from Via Inn Prime Shinsaibashi Yotsubashi Manager on 2 June 2023
Thank you for using Via Inn Shinsaibashi Yotsubashi this time.I am sorry that there is no closet in the room.Thank you for your compliments regarding the cleanliness of the washroom.However, we apologize for the unpleasant smell of the restroom.We have confirmed the restroom in the room and are currently improving it.If you have another chance, we are waiting for you to use it.Thank you very much for posting your review while you are busy.

10/10 Excellent

Edsel, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service
Rooms were clean, staff were good and always helpful. Laundry in lobby was great. Location is key as central to everything happening in the city. Walkable ans tranistable. Will stay here again and will recommend to friends and family!
Stayed 3 nights in May 2023
Response from ヴィアインプライム心斎橋四ツ橋 支配人 on 31 May 2023
Thank you for staying at Via in Prime Shinsaibashi Yotsubashi.We are looking forward to seeing you again.

10/10 Excellent

Oscar Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room overall and breakfast was nice
Stayed 2 nights in Apr 2023
Response from Via Inn Shinsaibashi Yotsubashi Manager on 2 May 2023
Thank you for staying at Via in Prime Shinsaibashi Yotsubashi.We are looking forward to seeing you again.

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Clean and modern interior, spacious room! Close to train station and walkable to some tourist areas. Would give 5 stars but was pretty disappointed by the reception male staff that we interacted with. Wasn't very friendly and was dismissive both times, unlike any other customer service we've experienced thus far in Japan.
Stayed 2 nights in Apr 2023
Response from Via in Prime Shinsaibashi Yotsubashi Manager on 6 Apr 2023
Thank you for using our hotel this time.Thank you for posting your high evaluation and impressions.I am relieved to hear that you enjoyed your stay with your compliments regarding the cleanliness and location.However, I am sorry that the male staff's response was not good and made you feel uncomfortable.All the staff will continue to strive to improve our services to satisfy various customers.Thank you for your valuable opinion.

6/10 Okay

Fang

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor maintenance and low level of service.
During my stay, the poor maintained room facilities broken down one by one. Started with ceiling light bulb gave up working after flashing when we first entered the room, we reported it to the staff, even though with language barrier, it was fixed the next day. Secondly, the air purifier and humidifier started making loud noise that you cannot ignore; at night, the air conditioning joined the party, making the noise like a construction site; then a strong smell of smoking come from the bathroom, I reported, and one of the staff member came and standing outside of the room said he cannot feel anything different. I got change to a different room afterwards. When I took the air humidifier out to refill the water, the mould around the inside water bottle scared me. If you don’t put the not to disturb sign on the door, they will knock on your door from 10 am to do cleaning. If I don’t get ready to leave the room by 10am , my room will miss the chance to get clean. I think I’ll never return.
Stayed 4 nights in Mar 2023
Response from Via Inn Shinsaibashi Yotsubashi Manager on 25 Mar 2023
We apologize for any inconvenience this may cause. We were able to improve the noise in the room, so please contact us again.

6/10 Okay

Ryan

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from VIAINN-SHINSAIBASHI YOTSUBASHI MANAGER on 8 Mar 2023
Thank you very much for using our hotel this time. We are looking forward to seeing you again.

10/10 Excellent

Sheratan jorge

Stayed 7 nights in Feb 2023
Response from VIAINN-SHINSAIBASHI YOTSUBASHI on 8 Mar 2023
We are very happy to receive words of praise. We look forward to your next visit.

10/10 Excellent

Christopher, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay. Wish the pillow were more but the overall was worth it.
Stayed 1 night in Feb 2023
Response from ヴィアイン心斎橋四ツ橋 支配人 山田 フロント 安藤 on 21 Feb 2023
Thank you for staying at Via Inn Shinsaibashi Yotsubashi.We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from ヴィアイン心斎橋四ツ橋 支配人 on 16 Feb 2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。サイトでのご評価をいただき、大変嬉しく思います。お客様のまたのお越しを心よりお待ち申し上げます。

10/10 Excellent

Daoyuan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Close to subway station. 24/7 Grocery store downstairs. Good communications.
Stayed 2 nights in Nov 2022
Response from ヴィアイン心斎橋四ツ橋 支配人 山田 フロント 安藤 on 6 Dec 2022
Thank you for using Via Inn Shinsaibashi Yotsubashi this time.We are also honored to receive praise for our location.We are looking forward to seeing you again if you have the opportunity.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms and very friendly staff
Response from ヴィアイン心斎橋四ツ橋 支配人 山田 フロント 安藤 on 4 Dec 2022
Thank you for using Via Inn Shinsaibashi Yotsubashi this time.Also, thank you for your compliment.We are looking forward to seeing you again if you have the opportunity.

10/10 Excellent

Cheuk Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from ヴィアイン心斎橋四ツ橋 支配人 山田 フロント 安藤 on 19 Oct 2022
この度はヴィアイン心斎橋四ツ橋をご利用頂きまして誠にありがとうございます。またのご来館心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from LIU on 25 July 2020
この度はヴィアイン心斎橋四ツ橋をご利用いただきありがとうございます。 またのご利用を心よりお待ちしております。 ヴィアイン心斎橋四ツ橋 スタッフ

10/10 Excellent

Siew choo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Nishimura on 24 Feb 2020
Thank you for staying at our hotel. Also, when you come to Osaka, we look forward to meeting you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Nishimura on 12 Jan 2020
Thank you for staying at VIA INN SHINSAIBASHI YOTSUBASHI. We're glad you were satisfied, and looking forward to seeing you again.

10/10 Excellent

Sze Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staffs
Stayed 1 night in Nov 2019
Response from Via Inn Shinsaibashi Yotsubashi staff LIU on 20 Nov 2019
Thank you for staying in our hotel and give us comment. Our staff will try our best to provide much better service to the guests. We are looking forward your coming when you come to Japan next time. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that there was a huge supermarket downstairs, and also conveniently located near to Shinsaibashi (main thoroughfare in Osaka)!
Stayed 2 nights in Oct 2019
Response from Staff Nagamoto on 8 Nov 2019
Thank you for your staying. I am very happy to be complimented by you. If you come to Osaka again, please stay at this hotel. We are looking forward to seeing you. Thank you for your review.

10/10 Excellent

DL

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s about 10 mins or less walk to shinsaibashi station. Hotel itself is very new and bathroom is consider big compared to other Japanese 3 stars hotel. There is one 24/7 supermarket right below the hotel, very convenient. Will consider to stay in this hotel again next time.
Stayed 2 nights in Oct 2019
Response from OKA on 3 Nov 2019
Thank you for staying at Via Inn Shinsaibashi Yotsubashi. I am glad to hear many compliments. The hotel has a supermarket on the 1st and 2nd floor, which is very convenient. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to access, next to Yotsubashi station, can walk to Shinsaibashi Check out time too early
Stayed 6 nights in Oct 2019
Response from 四ツ橋 フロント on 1 Nov 2019
Thank you very much for using Via Inn Shinsaibashi Yotsubashi. As you say, the hotel is very well located and has good access. We aim to be a hotel that will keep customers happy and forever. Please use it when you come to Osaka.

8/10 Good

TAK WAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Nishimura on 29 Oct 2019
Thank you for staying at Via Inn Shinsaibashi Yotsubashi. We look forward to seeing you again.

8/10 Good

TAK WAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new hotel with closed by subway
we stayed for 3 nights, overall is good, except breakfast needs to pay.
Stayed 1 night in Oct 2019
Response from YANO on 28 Oct 2019
Thank you for staying at Via Inn Shinsaibashi Yotsubashi. If you are not booking a plan without breakfast, you can add an additional breakfast at check-in. Thank you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. The staff are very helpful and polite.
Stayed 5 nights in Oct 2019
Response from AZU on 26 Oct 2019
Thank you for staying at Via Inn Shinsaibashi Yotsubashi. Please come back to Osaka. Thank you very much

8/10 Good

TAK WAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
paid breakfast
good experience with this stayed for 3 nights, one drawback is an paid option compared to other VIA inns.
Stayed 1 night in Oct 2019
Response from YANO on 26 Oct 2019
Thank you for your staying。 And Thank you for your review. We look forward to seeing you again. Thank you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pretty clean and tidy and there is a 24 hr supermarket downstair with hot food. Will highly recommend!
Stayed 4 nights in Oct 2019
Response from Nagamoto on 15 Oct 2019
Thank you for staying. I am very happy to be complimented by you. Please stay at this hotel when you come to Japan again. We are looking forward to seeing you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
It is new, clean and tidy. It is also very quiet and within 3 minutes to the JR station. The staff was polite and friendly. A very good experience for me and my husband to stay in this hotel.
Stayed 4 nights in Sep 2019
Response from 前松松 on 23 Sept 2019
Thank you very much for using Via Inn Shinsaibashi Yotsubashi. Thank you again for your busy review. We are very honored that our customers are comfortable I will continue to do my best to be ashamed of customer feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from フロント 永本 on 20 Aug 2019
この度は、ヴィアイン心斎橋四ツ橋にご宿泊いただきありがとうございます。高い評価をいただき大変光栄でございます。またのご来館心よりお待ちしております。