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"Unfortunately room 618 is quite small. The refrigerator did not work. No air conditioner was available even though the temperature was warm. Hotel staff informed that winter rules applied for April. We had to open the windows and the street noise, including the train noise could be heard. We are regular customers of NH Hotels and this experience was extremely dissapointing. "

"One of the worst hotel stays I've ever experienced. This hotel is an embarrassment and should not have been opened when we stayed. The room was extremely dated with cracked and patched walls that had not been painted, worn, and bare carpet with holes (literally), no bed skirt so just an exposed base. The restaurant was closed for the season, the bar was closed two nights a week, including one of nights we stayed. There was no mention of any of this or the construction going on when booked. Just an experience to forget in a hotel I wish I hadn't chosen. As for the construction, there was loud banging and noise every morning starting around 7-8 and into the evenings until 6. One day the entire hotel filled with and was left with coat of dust on virtually every surface everywhere. What's worse, this was not cleaned in the breakfast area for the next morning. The tables and chairs were filthy, everything was still covered in a thick white coat of dust. Quite simply, this hotel should not be open and operating in this kind of state, especially with the construction. Obviously, based on the condition of the room, the hotel is in bad need of upgrade, and apparently the construction is to do that as the entire first floor was closed for renovations. All in all, a terrible stay at an embarrassment of a hotel that leaves me unlikely to ever book at a Eurostars property again. The complete lack of regard for guests in this hotel is enough to put me off the brand entirely."

"The parking was very close and easy. Our room had a great view over the main old town square and there was a couple local cafes within a few meters."

"Nice"

"Great hotel, big rooms"

"Beautiful converted convent recently refurbished to a high standard. Simple rooms with high quality bedding and towels.. Bottled water was provided as well as toiletries. Breakfast was good value and the lounges comfortably furnished and beautifully decorated The staff were very friendly and helpful . The hotel is just a few minutes from the town with bars and restaurants and a few metres from the botanic garden and castle viewpoint . "

"Central location, walkable to casco viejo, comfortable rooms, free EV charger onsite so we can charge overnight. "

" Our stay at Puracepa Urban Suites was excellent, though I wish we had known in advance how the check-in works. The suite is located inside an apartment building and there is no traditional reception, so the experience feels more like staying in an Airbnb. When we arrived, we spent about twenty minutes trying to figure out how to enter the building. Eventually we found the owner’s phone number on our booking confirmation and contacted him. Communication was very quick, and he immediately explained everything and remotely opened the building door and the elevator. The elevator takes you directly to your suite, where an electronic key card is waiting on the table. The apartment itself is beautifully renovated, very spacious, and thoughtfully designed. There is a large bathroom with a spacious shower and toilet. The kitchen is fully equipped with cooking utensils, a dishwasher, and a washing machine, which makes it very convenient for longer stays. The suite includes a main bedroom area and an upper level with a jacuzzi and a steam room, which made the stay feel very luxurious. We also included breakfast in our reservation. Communication about breakfast was done through WhatsApp, where we agreed on the delivery time. The host brings the breakfast on a tray and leaves it outside the apartment door, which is located in the stairwell, so you can pick it up and enjoy it in the suite. We parked on the street in a paid parking area. The owner asked for our car details in advanc"

"All was good plenty of parking don't know if its safe as its very open just luck i suppose. Not impressed with the breakfast not much choice any food that was supposed to be hot was cold no microwave, the bacon was not cooked along with the tomatoes (they were the only hot food offered) "