Few snags but Overall it was an excellent stay! Home was clean and plenty of space for 9 of us.
Location was great and it was very enjoyable to wake up to the view of the pool and pond!
It was close to theme parks and we wish we would’ve known that the shuttle service required a 24-hour notice, as we would have taken advantage of that service but next time we will for sure!
The home was well stocked with all kitchen essentials and towels. Nothing fancy but it does the trick! We loved the outdoor grilling area and mini fridge!
The resort was beautiful and felt very safe! We enjoyed the use of the waterpark and dinner one night at The Clubhouse. There was so much to do we felt like we could’ve used another week just to explore the resort!
Our main complaint was issues with the pool chemicals. There was a terrible odor from the water in the hot tub. It made our swimsuits stink and they all had to be washed several times during our stay. Jeeves was very responsive and sent someone out immediately to address our concerns. It took them a few days but the issue was resolved near the end of our stay. They have since let us know that they will be refunding our payment for pool heat for the week but so far it has not been processed but it has only been a few days so I trust they will follow through on their word. They have been pretty good to work with all around!
The only other snag we ran in to was that they cleaned the carpets just hours before our arrival. The carpets were wet when we arrived and some remained wet the entire stay, which was 7nights. We called to let them know about this, as one of the bedrooms developed a musty odor from the carpets not drying. They did bring a shop vac one day but it didn’t help much. They mentioned brining out fans but that never happened. It was somewhat dangerous, as we had 2 disabled individuals with us and their feet would get wet on the carpets and then would become slippery when walking on the wood floors.
The game room also had an area that caused our 82 year old mother to fall. The carpet is black and there is a small step down when you walk in that is not very visible. She slipped and fell off the step, hitting her arm on the foosball table on the way down. Not their fault but it definitely isn’t clearly marked and we all tripped on it a few times. We ended up buying some painters tape to mark the step during our stay so no one else would get hurt.
other than that game room was great!