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Reviews of La Mia Casa 159 | The Entertainer

La Mia Casa 159 | The Entertainer
Orange, NSW

Reviews

8.8

Excellent

Rating 10 - Excellent. 4 out of 6 reviews" "
Rating 8 - Good. 0 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.8/10

Cleanliness

Reviews

6/10 Okay

Natalie T.

Disappointed
Our recent stay at La Mia Casa was a disappointment. We booked and paid for a 3 Bedroom House in good faith, only to arrive and find that only 2 Bedrooms were available. We were travelling to attend a funeral and so couldn't relocate, as the options given to us were outside the area we wanted to stay in. The management provided us with a roll-away bed, which was simply not suitable or comfortable enough for an adult to sleep on - meaning one of our party had to sleep on the lounge. Not once were we offered any form of compensation for the inconvenience caused, despite expressing our dissatisfaction. The overall location of La Mia Casa is great; its charm is undeniable, however this incident has left a sour taste in our mouth with regards to their customer service. We feel as if our concerns were not adequately addressed and that no consideration was given when making decisions on how best to rectify the situation. This kind of disregard is completely unacceptable when paying for accommodation. Overall, this experience has led us feeling let down by Stayz and strongly believe that something must be done in order to ensure such an issue does not occur again in future. Despite its charm, we cannot advise others to book accommodation here until they can address these issues properly and guarantee their customers won’t face similar situations again down the line. We look forward to hearing from Stayz in regards to this matter!
Stayed 2 nights in Feb 2023
Response from VrboOwner on 11 Sept 2023
Thank you for your honesty, Natalie. I would like to clarify that you were contacted the day your reservation was made advising that the property was two bedrooms, we did not hear back from you. The price you paid for the property was based on two bedrooms. We did request you to forward through an invoice stating that you had booked a three bedroom property so we could further investigate, but we are yet to receive this. As your concerns were expressed to our team upon arrival to the property, you were immediately offered alternative accommodation, a full refund, or the option of a third bed to be provided. Upon providing the extra bed, you were thankful and expressed no further concerns. We did not receive any further communication from you for the remainder of your stay. This left us with the impression you were satisfied with our efforts. If this was not the case, we would have expected your concerns to be brought to our attention, giving us the opportunity of offering you a better solution. It is never our intention to provide our guests with an unhappy experience and we are saddened to hear this was the outcome for you.

10/10 Excellent

Danielle

Stayed 1 night in Dec 2021

10/10 Excellent

Andrew C.

Liked: Cleanliness
Cute & cozy
Beautiful little cottage that was well located and very neat and tidy. Wonderful space available for every season. Despite it being freezing cold in Orange for our stay, we didn’t get to utilize the awesome outdoor area. The house was really cozy and perfect for our getaway!
Stayed 1 night in Jul 2021
Response from VrboOwner on 11 Sept 2023
Thank you for your kind words, Andrew. It was wonderful to host you.

10/10 Excellent

Turiya S.

Liked: Cleanliness
Beautiful home
The home has been beautifully renovated and exquisitely styled. Love the kitchen and adjoining lounge. The outside entertaining area was the star of the show! I don't think all the heaters were working though. The additional loo in the laundry was very well received as we were a group of 5 women! Can't wait to return and see the bathroom renovated! A great location too - easy walk into town! Thank you to the owners for providing new, softer pillows - we really appreciate the swift action to our feedback on the pillows. Def slept better on night two. We'll be back!
Stayed 2 nights in Apr 2021
Response from VrboOwner on 11 Sept 2023
Very appreciative of your kind words, Turiya! You are welcome back anytime.

6/10 Okay

Megan B.

Liked: Cleanliness
Property lovely but...
The house was as advertised but we could not find any details of the property ie dishwasher instructions, local places to have coffee etc. Unfortunately we all agreed that the pillows provided were way too hard so I suggest you take your own pillow. Another unfortunate issue was the traffic noise for the front two bedrooms. It appears that the road is used as a truck bypass all through the night, so no-one had any sleep.
Stayed 2 nights in Apr 2021
Response from VrboOwner on 11 Sept 2023
Thank you for your review, Megan! We're sorry to hear you couldn't find the house guide. Appreciate your honesty regarding the pillows and traffic noise.

10/10 Excellent

Linda B., Ryde

Liked: Cleanliness
Lovely stay
Central location, tasteful decor home with a cosy feel.
Stayed 2 nights in Feb 2021
Response from VrboOwner on 11 Sept 2023
Thank you, Linda!