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"yes"

"Called early in the day to confirm reservations and ask for adjoining rooms. Arrived at check-in time and was half-way through check in before they happened to mention that the pool had been closed for "maintenance" and they didn't know when it would re-open. We had booked for rooms for a meet-up of cousins and had quite a few kids excited to spend time together swimming in the pool. I can understand having an issue requiring the pool to be closed, but waiting until we were almost checked in to tell us is unacceptable, especially after having called in twice earlier in the day. On top of that, they denied our request to cancel our reservation through hotels.com, even though we went directly to another hotel and paid for rooms there. "

"Very nice location to ev"

"My stay was short as I had a court meeting in the morning but everything was comfortable"

"very clean. very nice staff"

"The room wasn’t as clean as most Sonesta’s I have stayed in and there was holes in the furniture the pull out mattress was stained and my daughter was not comfortable sleeping on it so we had to share the bed"

"As a housekeeper myself, this place was dirty. I had to clean my own room. It was rose petals in my room under the room in the couch bed. Sauce on the wall. Hallways dirty, rails in the elevator came off when my mom held it. Dog poop in the hallway. It was terrible. The staff was good tho. I told them to hire me and I’ll show them how to detail clean and more."

"Perfect location, spacious"

"Our room was clean and roomy with 2 double beds on the 6th floor. The pool and hot tub were clean and area was clean. The kids loved it! After a day of travel the complimentary dinner was certainly convenient and had several options. The complimentary breakfast also had great options! The valet parking was one fee for our whole stay! This hotel was conveniently located in downtown Cleveland and made it easy to travel to local attractions!"