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Reviews of SpringHill Suites by Marriott Omaha East/Council Bluffs, IA

3 out of 5
SpringHill Suites by Marriott Omaha East/Council Bluffs, IA
3216 Plaza View Dr, Council Bluffs, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 962 reviews" "
Rating 8 - Good. 290 out of 962 reviews" "
Rating 6 - Okay. 79 out of 962 reviews" "
Rating 4 - Poor. 42 out of 962 reviews" "
Rating 2 - Terrible. 13 out of 962 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Heidi

Travelled with family
Close to the location of our event
Stayed 2 nights in Jan 2024

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed meeting up with friends in the lobby to socialize. Very comfortable atmosphere.
Stayed 1 night in Apr 2024

8/10 Good

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very busy hotel on weekends due to its proximity to event center so usually loads of young families, lots of children. The pool was over run the weekend we were there ue to dance competitors and baseball players staying at the hotel.
Stayed 2 nights in Apr 2024
Response from Lora on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback,

10/10 Excellent

Marlys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room!
Stayed 1 night in Apr 2024
Response from Lora Pedersen on 7 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, nice stay!
Stayed 1 night in Mar 2024
Response from Lora Pedersen on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Kurt

Travelled with family
Disliked: Amenities, property conditions & facilities
The property is old and needs renovations
Stayed 2 nights in Mar 2024
Response from Lora Pedersen on 19 Mar 2024
Thank you for staying with us. We appreciate your feeback.

10/10 Excellent

Stacey

Stayed 1 night in Mar 2024
Response from Lora Pedersen on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Lora on 10 Mar 2024
Thank you for staying with us. We love to hear your feedback.

10/10 Excellent

Elan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean.
Stayed 3 nights in Feb 2024
Response from Lora Pedersen on 7 Mar 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Sherral

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Desk staff was extremely rude when the reservation was wrong. I called several days ahead to have our two rooms next to each other (one for the teens and one for parents) and when we got there they rooms were on opposite ends of the hotel.Her statement was “we can’t make everyone happy” and “I’ve got a lot of groups I’ve checked in today and you are getting here later.” She was unprofessional and condescending.
Stayed 3 nights in Feb 2024
Response from Lora Pedersen on 7 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

LINDA, granbury

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff/cleanliness
Stayed 1 night in Feb 2024
Response from Lora Pedersen on 7 Mar 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay!
Stayed 1 night in Feb 2024
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Overall good.
Overall was good. Was looking forward to relaxing in the hot tub/pool at the end of the long day but it was closed due to maintenance. Room was not really clean and looked dated. Breakfast was good.
Stayed 1 night in Jan 2024
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice
Our stay was pleasant. The staff was very friendly and helpful. Everything was clean and well taken care of. The breakfast was great and different choices each morning. Would stay here again if in the area.
Stayed 3 nights in Jan 2024
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so nice
Stayed 1 night in Jan 2024
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

Jeff

Stayed 2 nights in Jan 2024
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Everything was great! Friendly staff, clean warm pool, nice hot tub, great breakfast and gluten free options.
Stayed 1 night in Jan 2024
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Jenny

Stayed 1 night in Dec 2023
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Javier

Stayed 1 night in Dec 2023
Response from Lora Pedersen on 11 Feb 2024
Thank you for staying with us. We appreciate your feedback

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lora on 19 Dec 2023
Thank you for staying with us.We appreciate your feedback.

4/10 Poor

Keith

Rooms around me and above were noisy till 12:00am and noise started at 5:00 am. I would never stay there again.
Stayed 1 night in Dec 2023
Response from Lora on 17 Dec 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

10/10 Excellent

Steven

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Have stayed here in the past and will continue to stay in future.
Stayed 1 night in Nov 2023
Response from lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

4/10 Poor

Jared

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The only reason i chose this hotel was so my wife and i could spend time together in the hot tub. It was roped off and closed. If they would of told me at check in i would of understood and made other arrangements. My wife was very upset. The room was nice otherwise except that it had no fridge. The staff seemed ok and its not there fault but someone could of at least put up a hot tub closed sign....
Stayed 1 night in Nov 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

8/10 Good

Marilyn

Travelled with partner
Liked: Amenities
This property was right off the highway, the staff was approachable and very informative regarding surrounding businesses. Definitely would stay here again.
Stayed 1 night in Nov 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

10/10 Excellent

Richard, West Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lora on 17 Dec 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lora on 17 Dec 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Joe A

Stayed 1 night in Nov 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room design
I love the 2 nice closets and a separate area with sink and mirror so one person can get ready while the other is in the shower. The Bar sink and tiny kitchenette was very handy too. Good size room with a nice sofa & ottoman and a desk. This is an older hotel with a few nicks, but overall clean and a great price. There were several places to eat nearby and casino too although we didn't go there to gamble. We went to the nearby AMC 17 theater to see a movie. Friendly staff. Breakfast was a little below average, but coffee was good.
Stayed 2 nights in Nov 2023
Response from Lora on 17 Dec 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Fred

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
When we showed up to check in there was a meeting going on and someone was chewing everyone out. Ends up it was a hotel meeting and we had to wait 20 minutes to check in while everyone was being chewed out. Then room we got looks nothing like room I reserved. Was told it was an Expedia issue. Then there started to be a loud dripping noise in bathroom. Went back to desk to wait a bit for help and they sent someone up, who knew what it was immediately said it is a problem throughout hotel and the stacks. So then a very nice lady seemed concerned and actually wanted to help resolve and found a room that did not have that noise. Final disappointment was when reserved, I did because it said bar on premise and we get a free beverage with one key. When my wife asked was told only do that when they are busy. One lady at desk was great and maintenance guy that went to room, while couldn't fix did seem to understand. Otherwise I didn't feel like we were even wanted. But perhaps my opinion started because of the meeting where people were being chewed out and that was more important than checking us in even though we weren't even first in line someone there before us
Stayed 1 night in Nov 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

8/10 Good

Sandi

Travelled with family
Liked: Amenities
The room had a really nice space to it and the people at the front desk amazingly friendly and helpful! The bed was comfortable, and the pillows were good! The room coffee was good. breakfast scones were really good. recommend this place and we would stay here again!
Stayed 1 night in Nov 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

8/10 Good

Perry

Stayed 1 night in Oct 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

10/10 Excellent

Perry

Stayed 1 night in Oct 2023
Response from Lora Pedersen on 11 Dec 2023
Thank You For Staying With us, We Appreciate Your Feed back.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stafff Clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Mary C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was very nice, clean, quiet and comfy. I would recommend this property and I would stay there again if I'm in the area.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Every thing
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lora on 6 Sept 2023
Thank you for staying with us. We appreciate your feed back.

8/10 Good

Shawn

Stayed 6 nights in Aug 2023

10/10 Excellent

Maria D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lora on 6 Sept 2023
Thank you for staying with us. We appreciate your feed back.

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property seemed a very good value. Our room was large and well appointed. Very clean. Will stay here again when traveling through on I80.
Stayed 1 night in Sep 2023
Response from Lora on 6 Sept 2023
Thank you for staying with us. We appreciate your feed back.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2023
Response from Lora on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Lora on 29 Aug 2023
Thanks for for staying with us.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service
The beds and pillows were comfortable. The room was clean.
Stayed 1 night in Aug 2023
Response from Lora on 26 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, no complaints from us
Stayed 1 night in Aug 2023
Response from Lora on 26 Aug 2023
Thanks for staying with us. We appreciate your feedback!