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Reviews of Home2 Suites by Hilton Omaha UN Medical Ctr Area

3 out of 5
Home2 Suites by Hilton Omaha UN Medical Ctr Area
4440 DOUGLAS STREET, Omaha, NE

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 345 reviews" "
Rating 8 - Good. 79 out of 345 reviews" "
Rating 6 - Okay. 26 out of 345 reviews" "
Rating 4 - Poor. 15 out of 345 reviews" "
Rating 2 - Terrible. 14 out of 345 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kiera

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I was very upset shortly after I checked in. I booked this specific hotel for the spacious room & nice pool. AFTER I paid & checked in, the attendant told me the pool was down. Very frustrating on the fact he would wait till after I already checked in. It was my daughter’s birthday & she wanted to swim. I didn’t end up staying and booked another hotel. Please inform guests of these issues upon their arrival, before they pay. Thank you
Stayed 1 night in Apr 2024

10/10 Excellent

Danion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction work going on in the area but a nice phacility
Stayed 1 night in Apr 2024

10/10 Excellent

Stacey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and helpful. Room and property nice and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sandy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could see my husbands room from breakfast area.
Stayed 1 night in Apr 2024

10/10 Excellent

Arnold

Stayed 2 nights in Mar 2024

2/10 Terrible

Maday

Travelled with family
Disliked: Amenities
Smells horrible. Doesn’t look clean
Stayed 1 night in Mar 2024

6/10 Okay

david

Stayed 3 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast selection in am. Coffee is terrible. Strong and burnt. Some construction in the street nearby made it a little difficult to get to.
Stayed 1 night in Mar 2024

8/10 Good

Quyn

Travelled with family and small children
Liked: Staff & service, amenities
The hotel property was clean and updated. The staff was very friendly and welcoming. Overall we had a great stay. My only complaint was the condition of the pool. Our kids were looking forward to having the opportunity to swim but as soon as we got in we noticed a film of dust around the pool and inside the pool floor. Dust was everywhere! It appears this is due to the ongoing construction on the premises. We noticed construction workers coming in and out of the area. I would recommend making guests aware of this so they can decide if they want to deal with that.
Stayed 3 nights in Mar 2024

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was nice and big and the person who checked us in was very friendly. However, the tile around the incredibly tiny pool was cracked and I was terrified my kids were going to cut their feet. The pull out bed was also very dirty and all they had for breakfast was waffles and toast but they were out of plates and waffle batter and there was a fork just sitting in the toaster. We wound up going somewhere else and just paying for breakfast. But the worst part was in the morning as I was packing up our things, the sheet to the bed I was sleeping on had come up and there was dried blood on the sheet protecter. So I slept on that all night. That was kind of my breaking point. Hopefully we just caught them on an off day. I usually have good luck with hilton hotels but this was pretty disappointing.

4/10 Poor

Accounting Coordinator, Fort Collins

Stayed 1 night in Feb 2024

8/10 Good

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Window blinds didn't work. A lot of traffic noise.
Stayed 1 night in Feb 2024

10/10 Excellent

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Feb 2024

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Adrienne

Travelled with family
Convenient place to stay by UNMC!
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay the pool area was freezing cold and the kids were cold in the heated pool our breakfast was very limited mainly bread waffle and cereals. Had 2 sandwiches in the hot box and oatmeal was empty. But other than that the parking was awesome if I was on business I’d stay again thanks
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean & comfortable. Appreciated that. Winter, subzero temperatures & way too much snow made it very difficult to find the hotel. Also appreciated the heated garage for our car. I'm sure we will stay again. Thanks.
Stayed 1 night in Jan 2024

10/10 Excellent

Marjorie Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were visiting a family member at the hospital. Great place to stay and staff was wonderful! Especially Jay at the front desk.
Stayed 3 nights in Jan 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Friendly staff. Comfortable room and bed Decor needs updating. Room had brown and green carpet with tan wall paper. Then blue accent on wall and orange couch
Stayed 1 night in Jan 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Love the indoor garage- especially with blizzard coming!
Stayed 1 night in Jan 2024

8/10 Good

rozetta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint was I wish the continental breakfast was more diabetic friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to hospital location. Difficult traffic conditions when departing property.
Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice area optional places to dine around the hotel. Staff were very polite and professional.
Stayed 3 nights in Nov 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfectly located downtown Omaha, with a safe, indoor parking garage that has an elevator that takes you straight to the floor you are staying on so there is no hauling luggage for miles across a parking lot or outdoor garage, then into the hotel to the elevator. The rooms are very clean, spacious and super inexpensive. Loved our stay here!
Stayed 2 nights in Oct 2023

10/10 Excellent

Rick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Trouble free pleasant experience.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Stephanie

Stayed 1 night in Oct 2023

4/10 Poor

Kim

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Selected this property as it showed a nice pool for our trip with our grandkids. When we arrived we were told the pool was closed because it was too cold. It’s Nebraska in October! If you can’t keep the pool warm say that on your website. I won’t say it ruined our trip, but it was a massive disappointment!
Stayed 1 night in Oct 2023
Response from Blair GM on 16 Nov 2023
Thank you for your review, we are sorry that you were disappointed with your experience. Unfortunately the unit that manages the humidity and air movement in the pool area broke that week and we were waiting for the part to get that fixed. Rest assured we take these seriously and work diligently as to not impact our guests the best we can.

10/10 Excellent

Anthony and Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Cris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Preston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our room was very clean. We aren't familiar with the area so it took us a minute to figure out the parking garage but that's no fault of the hotel. Check-in was very smooth. Breakfast on Saturday morning was great, lots of options and everything was stocked. Unfortunately on Sunday it was a different story, there weren't many options for food, there was only 1 stack of plates that kept running out so we had to wait to eat because there were no clean plates. There was very limited options, the silverware kept running out, and there were no napkins. I think they only had one person running the whole area and it was a busy morning, they really should have had more help. The pool is definitely smaller than the pictures make it look and the water was too cold for my kids to want to swim - and they usually aren't super sensitive about this. Every time we checked the pool area no one was using it, so I'm guessing we aren't the only ones that the water was a little on the chilly side. But overall, I would go back to the hotel. I understand businesses are struggling with finding help. The most important part of a hotel stay for me is a clean room and I definitely give it a 10 in that category. The location was perfect, 10 minutes or less from everything we came to do for the weekend (the zoo, Gene Leahy mall, Kiewit Luminarium, and mini golf at the Fat Putter).
Stayed 2 nights in Oct 2023

6/10 Okay

bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

George B, Green Bay

Travelled with partner
Nice place Hugh room , The young lady at the front desk is awesome !
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand kids
Stayed 1 night in Oct 2023

10/10 Excellent

Crysta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was amazing and he was extremely helpful
Stayed 1 night in Oct 2023

10/10 Excellent

Aimee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Comfortable beds
Stayed 2 nights in Sep 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Haylie

Travelled with family and small children
Liked: Amenities
Absolutely loved my stay. Great experience and wonderful staff!
Stayed 2 nights in Aug 2023

8/10 Good

Ricardo

Stayed 2 nights in Aug 2023