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Was a nice night stay. Hard to get into from 1 direction. It was not obvious on the entrance. Was comfy and the shower was hot. Perfect for a stopover due to heavy rains
Jennifer
Stayed 1 night in May 2024
Response from Elly on 15 May 2024
Thank you for your feedback. It can be tricky for your first time here. There is a road next to us that will allow you to come in from the other direction. I am glad to hear that it was a comfy stay and the shower was hot.
The property is conveniently located but unfortunately, there are no shopping/dining/grocery options nearby. The nearest is a gas station.
Stephen
Stayed 1 night in May 2024
8/10 Good
Debora
11 May 2024
The Microtel room was clean and stocked. I also enjoyed the complimentary breakfast. The staff was very helpful and attentive.
Debora
Stayed 1 night in May 2024
Response from Elly on 12 May 2024
Thank you for the feedback. I'm glad to hear your stay was great! I'm glad staff was helpful. We hope to see you again with your next stay!
6/10 Okay
Brenda
Travelled with family, Travelled with pets
10 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Staff was very helpful.
Brenda
Stayed 1 night in May 2024
Response from Elly on 10 May 2024
Thank you for the response. I am glad the staff was very helpful. We will see you with your next stay.
2/10 Terrible
wendy
Business traveller
9 May 2024
Disliked: Property conditions & facilities
Internet was not working, toilet continuously running, coffee maker did not work, phone did not work
wendy
Stayed 2 nights in May 2024
Response from Elly on 9 May 2024
Thank you for the feedback. I apologize that the toilet was running, the phone not working and that the coffeemaker didn't work. I will get maintenance in the room right away. There were no complaints from anyone about the internet not working. I don't show any outages while you were here.
6/10 Okay
Corbin
8 May 2024
Liked: Staff & service
Disliked: Cleanliness
Our room was a pet friendly room, which we we're told were the only ones available. The room smelled like cat pee. Terrjble, we all had a headache the whole time.
Corbin
Stayed 1 night in Apr 2024
Response from Elly on 9 May 2024
Thank you for your response. I apologize that the room smelled and I will get housekeeping in there right away. If you would have told the front desk, we could have come down and fixed the problem.
8/10 Good
Ivan
6 May 2024
Close to Downtown and great service
Ivan
Stayed 3 nights in May 2024
Response from Elly on 7 May 2024
Thank you for the feedback. I am glad that we provided great service and are conveniently close to downtown. We can't wait for your next stay.
The hotel was well worth the cost. The woman signing us in was not very attentive and stated the reason she was coughing so much was that she had pneumonia. She shouldn't be working the front desk
John
Stayed 1 night in Apr 2024
Response from Elly on 4 Apr 2024
Thank you for the response. She is normally very attentive to all guests. She had just gotten over pneumonia and was cleared to come back to work. After talking with her, she apologized that she had a tickle in her throat and had to get a drink. I hope that you will stay with us again.
4/10 Poor
Brenda
Travelled with partner
2 Apr 2024
TV didn’t work!!
Brenda
Stayed 1 night in Apr 2024
Response from Elly on 3 Apr 2024
Thank you for the response. I am sad to hear that the tv didn't work. Did you let someone at the desk know about it? We would have come and fixed the tv or we would have moved you rooms.
6/10 Okay
Amber
Travelled with family
28 Mar 2024
Liked: Staff & service
We loved the lady working the 3 to 11 shift every day of our stay. I didnt get her name, but she was always super helpful and nice. Beds didnt seem like they were queen size and the room wasnt as clean as i wouldve liked. Also didn't have a mini fridge in the room like the pictures showed. They did try to correct any issues i had. They brought a fridge in the next morning and re-cleaned the bathroom for us. Overall i would probably stay here again.
Amber
Stayed 4 nights in Mar 2024
Response from Elly on 29 Mar 2024
Thank you for the feedback. Her name is Kathleen. I am super happy to hear that she was super helpful and nice. I apologize that we didn't have a fridge in there when you checked in but was happy to hear that we were able to get one to you. I would like to also apologize for the bathroom not being cleaned properly but again am grateful that someone came in and cleaned it properly. I do hope that you try us again.
10/10 Excellent
Lori
24 Mar 2024
Lori
Stayed 1 night in Mar 2024
Response from Elly on 13 Apr 2024
Thank you for your response! We hope to see you next time you're in the area!
6/10 Okay
Jamie
Travelled with family
21 Mar 2024
Liked: Cleanliness, staff & service
Staff was nice and accommodating. Pool was a salt water pool. Breakfast was good.
Jamie
Stayed 1 night in Mar 2024
Response from Elly on 22 Mar 2024
I am pleased to see that the staff was nice and accommodating. I am also please that you like the salt water pool and breakfast. We hope to see you for your next stay.
6/10 Okay
Santosh
17 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy and smelly. You can hear noises from above and any one talking in hallways
Santosh
Stayed 2 nights in Mar 2024
Response from Elly on 18 Mar 2024
Thank you for the feedback. I do apologize that other guests were talking loudly in the hallways. If it would have been too loud and bothersome, I hope you would let front desk know and they would get it handled. I hope you try us again.
The property was great and the hotel was very clean, the location was not ideal as there was limited places to eat close by! The road out front of the facility was very busy with traffic racing up and down the street! Hotel itself great, the surroundings not so ideal!
Ed
Stayed 2 nights in Mar 2024
Response from Elly on 17 Mar 2024
Thank you for your feedback. There is a great restaurant just across the corner from us. The desk clerk could have told you of many places that are close by. We hope to see you again!
Was a quiet stay, staff were nice, hotel was clean. Thank you!
Rebekah
Stayed 1 night in Mar 2024
Response from Elly on 12 Mar 2024
Thank you for the feedback. I am pleased to hear you had a quiet stay and the staff was nice and the hotel was clean. We will see you next time you stay!
Staff was friendly and helpful. The hotel and lobby look different than the photos. Although most of the hotel was rundown, my room and bathroom were clean. Treadmill had missing parts and my door had to be slammed to fully shut. If I hadn’t already made a reservation, I wouldn’t have stayed. I gave them 2 stars solely because of the staff and clean room.
Katharine
Stayed 1 night in Mar 2024
Response from Elly on 7 Mar 2024
Thank you for your response. It looks like a lobby pic before we renovated is still up there, I will get that changed. I will have maintenance check the treadmill. I am hoping that you will try us again!
Nice little Hotel only downside was the noisy people slamming doors and talking loud in the hallway
Daniel
Stayed 1 night in Feb 2024
Response from Elly on 7 Mar 2024
Thank you for the response. I do apologize that other guests were slamming doors and talking loud in the hallways. We hope that you will come and see us again!
Thank you for the feedback. We will see you next time you stay with us.
4/10 Poor
David
18 Feb 2024
David
Stayed 1 night in Feb 2024
Response from Elly on 22 Mar 2024
Thank you for the feedback response. We wish to serve you again.
2/10 Terrible
Jacob
18 Feb 2024
Disliked: Property conditions & facilities
Arrived after check in time by an hour, was told no rooms clean yet. Hour wait. TV in room does not work. Was laying in bed with my girlfriend and someone unlocked our door with a key and came in! Trash!!!!
Jacob
Stayed 1 night in Feb 2024
Response from Elly on 20 Feb 2024
Thank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered during your visit. Your experience does not reflect the high standards we strive to maintain, and we appreciate your patience and understanding.We apologize for the delay in providing a clean room upon your arrival. We understand how frustrating it can be to wait, especially after a long journey. Rest assured that we are reviewing our processes to prevent such delays in the future.We regret that the TV in your room was not functional. Our maintenance team has been notified, and they will promptly address this issue. We apologize for any inconvenience this caused during your stay.We take guest safety and privacy seriously. The incident you described is unacceptable, and we are investigating it thoroughly. Please be assured that corrective measures will be taken to prevent any recurrence.Once again, we apologize for falling short of your expectations. We appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a flawless experience.
Clean room, friendly staff, and delicious breakfast = happy stay. Plus they have a reasonable pet fee, which we appreciated. The pups appreciated the little goodie bag. Would definitely stay again!
Cynthia
Stayed 1 night in Feb 2024
Response from Elly on 16 Feb 2024
Thank you for the feedback! We love having pets here! We will see you with your next stay!
Convenient location. Staff wasn't really around much and the breakfast food was not good. Biscuits and gravy were cold.
Chris
Stayed 1 night in Feb 2024
Response from Elly on 12 Feb 2024
Thank you for your response. I apologize that you didn't find breakfast hot. I will talk with the front desk clerks about the issue with the biscuit and gravy being cold. We don't keep the biscuits warm, however the gravy should always be hot. We look forward to you giving is another try.
Thank you for the feedback! We love dogs of all kinds here at the Microtel. We are glad your fur friend stayed as well.We look forward to seeing you again!
8/10 Good
Tori
8 Feb 2024
Tori
Stayed 1 night in Feb 2024
Response from Elly on 22 Mar 2024
Thank you for the response. We hope to see you again.
6/10 Okay
Yvonne
8 Feb 2024
The room was very small no mic or fridge
Yvonne
Stayed 1 night in Feb 2024
Response from Elly on 10 Feb 2024
Thank you for the feedback. Our 1 queens don't have fridges and microwave. On your next stay, book a room with 2 beds or a one queen suite as they both have fridge and microwave.
Liked that it was easy to get to from 80.
Got there around midnight, the xlerk was freindly and helpful. The bed was comfortable.
Charlene
Stayed 1 night in Feb 2024
Response from Elly on 5 Feb 2024
Thank you for the feedback. I am glad the clerk was friendly and helpful. We hope to see you again!
10/10 Excellent
Isaura, Hialeah
Business traveller, Travelled with pets
4 Feb 2024
Liked: Amenities
Perfect location 👍👍
Isaura
Stayed 2 nights in Feb 2024
Response from Elly on 5 Feb 2024
Thank you for the feedback! We hope to see you again!
6/10 Okay
Rhett
31 Jan 2024
Rhett
Stayed 2 nights in Jan 2024
Response from Elly on 22 Mar 2024
Thank you for the response. We hope to see you next time.
6/10 Okay
Kelly
31 Jan 2024
Liked: Cleanliness, staff & service
Nice place to stay for the price but having major issues with keycards. Everytime you use one it stops working. One clerk even said their was an issue with the machine they recently replaced. Very inconvenient and they are doing nothing to fix it.
Kelly
Stayed 1 night in Jan 2024
Response from Elly on 5 Feb 2024
I do apologize for any issues you had with the keys cards. When you check in, we make keys for the amount of days that you stay. I'm not sure why the clerk would have said that we were having issues with a brand new machine, because we haven't had issues. If you put the keys near anything magnetic, it can wipe the keys clean. I hope you try us again!
10/10 Excellent
Maria
30 Jan 2024
Maria
Stayed 1 night in Jan 2024
Response from Elly on 22 Mar 2024
Thank you for the response. We hoped to see you in the future.
Was an Great place to stay. Very Friendly staff. Very Comfortable beds and the room was very homey feeling. Had a pretty good continental breakfast with several choices. The pool was a hit with my daughter. The only bad part was that the closet floor looked like it hadn't gotten cleaned. There was a few potatoe chips on the floor. We will definitely be staying again when we visit Council Bluffs.
Valerie
Stayed 2 nights in Jan 2024
Response from Elly on 22 Jan 2024
Thank you Valerie for the response. I am glad you found this was a great place to stay and that you felt homey here. The saltwater pool is amazing and I am glad that it was a hit with your daughter. I will talk with housekeeping about the inside of the closet and the potato chips on the floor. We can't wait to see you again with your next stay!