All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 564 out of 1001 reviews" "
10 - Excellent
564
Rating 8 - Good. 256 out of 1001 reviews" "
8 - Good
256
Rating 6 - Okay. 92 out of 1001 reviews" "
6 - Okay
92
Rating 4 - Poor. 51 out of 1001 reviews" "
4 - Poor
51
Rating 2 - Terrible. 38 out of 1001 reviews" "
2 - Terrible
38
8.8/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Richard
Travelled with family
13 May 2024
Access from the street to parking was not clear,
It appeared checkin desk was short staffed.
Long lines!
Richard
Stayed 2 nights in May 2024
Response from Stacy on 13 May 2024
Thank you for taking the time to provide your feedback. I apologize for any inconvenience regarding access to the parking garage. We did have some necessary concrete work taking place during your stay. Thankfully it was short lived and is all repaired. Thank you again for providing your feedback. We hope to see you again in the future.
Thank you for choosing to stay with us at the Element. We appreciate you taking the time to provide your feed back. I will be sure to share this wonderful experience with our staff. Hope to see you again in the future.
Thank you for choosing to stay with us at the Element. We appreciate you taking the time to provide your feed back. I will be sure to share this wonderful experience with our staff. Hope to see you again in the future.
The hotel is located near Blackstone and is an easy 15-20 min walk to popular hotels and bars. The hotel is right off of Dodge Street for easy access the all of Omaha. My stay here was pleasant - it was quiet and comfortable. My one complaint was that on checking in, both receptionists ignored us and failed to acknowledge us for a while as they talked and when they helped us, made it seem like an inconvenience. That was minor overall.
Nicole
Stayed 3 nights in Apr 2024
Response from Stacy on 11 May 2024
Thank you for choosing to stay with us at the Element. We appreciate you taking the time to provide your feed back. I will be sure to share this experience with our staff. I will make sure to address the front desk regarding their presence at the desk. Hope to see you again in the future.
It was pretty dirty and had a bad smell that they tried to cover with strong air fresheners. Breakfast was limited and had the same items for the 2 days I stayed there.
Angie
Stayed 2 nights in Apr 2024
Response from Stacy on 22 Apr 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking the time out of your busy day to provide your feedback. I apologize your stay was not up to your satisfaction or our standards. The housekeeping manager will be made aware of the cleanliness issues and they will be addressed accordingly. We hope to see you again next time you are in the area.
10/10 Excellent
Jon
19 Apr 2024
Jon
Stayed 1 night in Apr 2024
Response from Stacy on 11 May 2024
Thank you for choosing to stay with us at the Element. We appreciate you taking the time to provide your feed back. I will be sure to share this wonderful experience with our staff. Hope to see you again in the future.
I love this hotel! Was disappointed though that our tv didnt work and the only option was to switch rooms. At 1130 at night, we did not want to switch rooms. We also called for blankets and were told we would have to come down and get them. Breakfast was great!
Malinda
Stayed 1 night in Apr 2024
Response from Stacy on 8 Apr 2024
Thank you for taking the time to provide your feedback regarding your recent stay with us. We hope to see you again in the future.
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking the time to provide your feedback. Hope to see you again!
8/10 Good
Samantha
25 Mar 2024
Samantha
Stayed 2 nights in Mar 2024
Response from Stacy on 22 Apr 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking time out of your busy day to provide your feedback. We hope to see you again next time you are in the area.
The beds were so comfortable!! Clean and great staff!
maria rosa
Stayed 1 night in Mar 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
Response from Guest Service Manager on 20 Mar 2024
Thank you for your review. Let us know what we can do to earn a better rating next time?
10/10 Excellent
Harrison
16 Mar 2024
Harrison
Stayed 1 night in Mar 2024
Response from Stacy on 6 Apr 2024
Thank you for choosing to stay with us at the Element Omaha Midtown Crossing. We appreciate you taking the time to provide your feedback. Hope to see you again!
2/10 Terrible
Shelbey
Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Horrible hotel to stay at when you want sleep! Was on the 7th floor. Woke up 10-12 times throughout the night because of people fighting/yelling. Called front desk and nobody ever answered.
Shelbey
Stayed 1 night in Mar 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback.
10/10 Excellent
Carolynn
10 Mar 2024
Carolynn
Stayed 1 night in Mar 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
10/10 Excellent
Keon
28 Feb 2024
Liked: Property conditions & facilities
Keon
Stayed 1 night in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
Cleanness is wonderful! Would recommend to anyone! Great place to stay!
Victoria
Stayed 1 night in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
We liked the room setup and nearby dining and shopping.
Craig
Stayed 3 nights in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
Our room had a bad smell. The staff did try to assist - we appreciated that. The breakfast was not like it used to be there.. it was bland and much lower quality than in the past. Was very disappointing and we used to love staying there.
Jeffrey
Stayed 2 nights in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day to do so.
10/10 Excellent
Angelik
16 Feb 2024
would go again
the staff were amazing and the room was clean, the amenities offered were appreciated and the distance to midtown along with the price definitely made the stay great
Angelik
Stayed 1 night in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
I liked the layout and the friendly staff. I didn't like the fact that the low flow toilets still clog too easily
Robert
Stayed 1 night in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
It would be nice if the shuttle ran at least until 11 on thecweekend
Jill
Stayed 1 night in Feb 2024
Response from Stacy on 1 Apr 2024
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
Thank you for taking the time to provide your feedback. We greatly apricate you taking the time out of your busy day. Hope to see you again in the future.
Do not recommend at all, if you want to be able to sleep AVOID this hotel, you can hear everything, it might look pretty but the walls are too thin, you can hear all the doors slamming from outside and street noise.
We would not stay here again!!! The location was put of our way. The parking garage (@$15/night) was super inconvenient. The building layout is not ideal. The elevator is at one end of the building. The main lobby/breakfast area was FREEZING So breakfast was COLD! NOT clean! The bathroom floor was filthy! As was the shower! Our TV didn't work and couldn't be fixed. Tons of other places stay elsewhere!
At check-in and the other two times I had reason to visit the front desk, there was an "I'm away from my station" sign, and there were longer than usual waits. It's disappointing that you are understaffed. Perhaps it was because of the holiday, but still an issue.
Greetings! We appreciate your feedback and will pass this along to the team as a job well done. We hope to see you again soon, safe travels!
8/10 Good
Laura
Travelled with family, Business traveller
6 Dec 2023
Liked: Property conditions & facilities
Room had dirty water bottle and a drawer missing from the desk as well as a bkoken part of desk.
Laura
Stayed 1 night in Dec 2023
Response from Element on 12 Dec 2023
We regret to hear of your experience and apologize for the inconvenience. We strive to deliver a great stay to all of our guest and apologize that this was not your experience with us. I'll be sure to pass this along to our executive cleaning team for review.
6/10 Okay
Verified traveller
3 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
A little R&R
The staff was very friendly and the room was fairly clean. The hotel is a little worn. Marks on the wall, toilet seat was broken, seat cushion was dirty. Carpet was dirty in the hallway. But overall it was a great stay. I also didn't like that we had to pay 15 dollars a night to self park in the garage 😐. But as i said before overall great stay.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Element on 12 Dec 2023
We regret to hear of your experience and apologize for the inconvenience. We strive to deliver a great stay to all of our guest and apologize that this was not your experience with us. I'll be sure to pass this along to our executive cleaning and maintenance team for review.