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"About thirty minutes after getting to my room, I went into the bathroom and sit down, and almost ended up in the bathtub. The toilette was not connected to the floor. The bathroom floor was completely flooded. I went down to the front desk and reported it. They didn't offer another room, and didn't have anyone available to come up and check it out. Their solution was to give me a handful of towels to sop it up with. I put them on the floor and, when I checked an hour later, they were floating on the floor. Water was still coming out. I went down to the desk again, and they told me they couldn't do anything about it. I was on the third floor, and had to use the public restroom in the lobby for my stay. They told me the next morning that I would be compensated $10 for not having access to my bathroom. I expected a full refund, and I believe anyone else would expect the same. It's been 10 days, and they still haven't even refunded the $10. I would have given them one star, but the continental breakfast was above average. I guess if I want a full refund, I should at least pay for the breakfast. I've stayed here before, so I guess I'm just disappointed with their resolution. No bathroom, no shower should equal no charge. Thanks for letting me vent a bit "

"If I could give this place a one star, I would, the staff was not helpful at all"

"👍"

"Great staff and clean room"

"Very quiet and comfortable. "

"If having a clean room is your thing, then this place is it."

"Staff members were very helpful and friendly."

"Lobby, including the breakfast area was clean and inviting. Room was clean. Bathroom was small. Room AC produced a fishy smell that overpowered the room, but not so bad that you couldn’t get used to it. Staff informed us that the breakfast buffet started at 6AM. That wasn’t true for the weekend. It started at 6:30AM. Beds were comfortable. Room was quiet. Elevator to second floor did not work. Fortunately we were on first floor. Toilet tissue and nose tissue were thin single ply. Maid service was provided only after 3 days unless specifically requested. That meant towels were used repeatedly. Access to Springfield area attractions was good."

"Quiet, comfortable"