"The over riding disappointment was the fact that the attractive hotel and courtyard photo on the Hotels.com home page is simply NOT the hotel. In reality, the hotel is in a back street, cramped on all sides. We found it very difficult to find, through the maze of one-way and trams-only streets. In fairness, once in to the hotel, it wasn’t too bad. No kettle in rooms though. Breakfast ok. Reception claimed to have tried to alter the photo on website several times but with no lasting effect. But we would never have booked this type of hotel had we known. We were unable to contact Hotels.com by live chat before check-in, as the 5G signal wasn’t strong enough, and couldn’t use hotel WiFi without first checking in. Touché. Attached photo shows the real building first, and then the alleged building."