Reception

Reviews of La'gent Hotel Okinawa Chatan - Hostel

3 out of 5
La'gent Hotel Okinawa Chatan - Hostel
25-3 Mihama, Chatan, Okinawa

Reviews

9.2

Wonderful

Rating 10 - Excellent. 396 out of 626 reviews" "
Rating 8 - Good. 178 out of 626 reviews" "
Rating 6 - Okay. 35 out of 626 reviews" "
Rating 4 - Poor. 9 out of 626 reviews" "
Rating 2 - Terrible. 8 out of 626 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsea

Stayed 1 night in Apr 2024
Response from La'gent Hotel Okinawa Chatan, Front Desk on 26 Apr 2024
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

DEXTER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected getaway!
Great overall experience! Rooms were roomy and ameneties are great! Showe and toilets were separated so it was a great addition! Highly recommended for another stay in Chatan, Okinawa.
Stayed 3 nights in Jan 2024
Response from La'gent Hotel Okinawa Chatan, Front Desk on 19 Jan 2024
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We eagerly anticipate your next visit and look forward to serving you again. La'gent Hotel Okinawa Chatan, Front Desk

10/10 Excellent

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from La'gent Hotel Okinawa Chatan, Front Desk on 19 Jan 2024
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We eagerly anticipate your next visit and look forward to serving you again. La'gent Hotel Okinawa Chatan, Front Desk.

10/10 Excellent

Frank

Stayed 3 nights in Jul 2023
Response from Front Staff on 26 July 2023
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We eagerly anticipate your next visit and look forward to serving you again. La'gent Hotel Okinawa Chatan, Front Desk.

10/10 Excellent

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying at La’Gent! We love the decor and playful atmosphere! La’Gent is close to all the attractions and within walking distance to great restaurants!
Stayed 4 nights in Jun 2023
Response from Front Staff on 22 June 2023
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We eagerly anticipate your next visit and look forward to serving you again. La'gent Hotel Okinawa Chatan, Front Desk.

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best facilities Ive ever seen in Okinawa! I’d definitely recommend anybody to try this out! 2 or more people is recommended. The facility for baby care or children are perfect.
Stayed 1 night in Feb 2023
Response from La'gent Hotel Okinawa Chatan, Front Desk. on 15 Feb 2023
Thank you for selecting us during your stay in Okinawa, and for taking the time to leave a kind and informative comment. We are happy to hear that we could help make your stay an enjoyable and comfortable one. We eagerly anticipate your next visit and look forward to serving you again.

8/10 Good

Yoko

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from ラ・ジェント・ホテル沖縄北谷 フロントスタッフ on 25 Dec 2022
この度はラ・ジェント・ホテル沖縄北谷にご宿泊いただきまして誠にありがとうございます。また口コミへのご投稿、ありがとうございます。 ご宿泊される方皆様により満足して頂けるよう、スタッフ一同日々努力して参りますので、今後ともラ・ジェント・ホテル沖縄北谷をよろしくお願いいたします。

10/10 Excellent

MAMADOU ALIOU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just excellent
Stayed 1 night in Aug 2022
Response from Front Staff on 12 Sept 2022
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We eagerly anticipate your next visit and look forward to serving you again. La'gent Hotel Okinawa Chatan, Front Desk.

10/10 Excellent

Tinka

Stayed 1 night in Jul 2022

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2020
Response from Front Staff on 31 May 2020
この度は、ラ・ジェント・ホテル沖縄北谷にご宿泊頂きまして誠にありがとうございます。 評価をいただきありがとうございました。またのご来館をお待ちしております。

10/10 Excellent

SIYUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from ラ・ジェント・ホテル沖縄北谷 フロントスタッフ on 20 Feb 2020
この度はラ・ジェント・ホテル沖縄北谷にご宿泊頂きまして誠にありがとうございます。施設面に関しましてお褒めの言葉を頂戴することが出来、大変嬉しく思います。より良いサービスをご提供出来る様、日々精進して参りますので今後ともラ・ジェント・ホテル沖縄北谷を宜しくお願い致します。

10/10 Excellent

Siew Lan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from ラ・ジェント・ホテル沖縄北谷 フロントスタッフ on 31 Dec 2019
評価をいただきありがとうございました。またご来館をお待ちしております。

4/10 Poor

Eunyoung

Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from La’gent Hotel Okinawa Chatan Front Staff on 12 Dec 2019
Thank you for selecting us during your stay in Okinawa and leaving feedback. We eagerly anticipate your next visit and look forward to serving you again. La'gent Hotel Okinawa Chatan, Front Desk.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from La`gent Hotel Okinawa Chatan Front Desk on 18 Nov 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from La’gent Hotel Okinawa Chatan Front Staff on 21 Nov 2019
この度はラ・ジェント・ホテル沖縄北谷にご宿泊頂きまして誠にありがとうございます。重ねて口コミへのご投稿お礼申し上げます。快適にお過ごし頂けた様子が伺えスタッフ一同大変嬉しく思います。更なるサービスの向上を目指して日々精進して参りますので今後ともラ・ジェント・ホテル沖縄北谷を宜しくお願い致します。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice for backpacker, just near American village. Good cp value
Stayed 1 night in Sep 2019
Response from La'gent Hotel Okinawa Chatan, Front Desk. on 4 Oct 2019
Thank you for selecting us during your stay in Okinawa and leaving feedback. We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was good. Clean rooms and bathrooms. Check in was simple and the staff was great. Will recommend to anyone.
Stayed 3 nights in Sep 2019
Response from La'gent Hotel Okinawa Chatan, Front Desk. on 29 Sept 2019
Thank you for a good comment. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Front Desk. on 18 Sept 2019
Thank you for selecting us during your stay in Okinawa and leaving feedback. We eagerly anticipate your next visit and look forward to serving you again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La’gent Hotel
Friendly and extremely helpful staff. Shuttle to American Village from hotel. Bus stop out front to airport for 800 yen.
Stayed 3 nights in May 2019
Response from Front Staff on 1 June 2019
感謝您選擇住宿La’gent Hotel Okinawa Chatan。 我們於15:15~19:45此時段有提供到日落海灘(北谷公園)入口的Tuk-tuk,可免費搭乘。 希望落日時分搭乘Tuk-tuk專車穿越熱鬧的美國村的體驗,能帶給您不同的旅程回憶。 十分感謝您的評論,您提出的寶貴建議,我們會做為改進的參考,期望您能繼續給予我們支持與鼓勵,我們期許能帶給所有入住旅客帶來最好的服務及品質,我們會持續努力,也期待您下一次的旅程,祝您有美好的一天!

10/10 Excellent

Lydia, AU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, great amenities and walking distance to the beach and shops
Stayed 3 nights in May 2019
Response from Front Staff on 12 May 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from La'gent Hotel Okinawa Chatan Front Staff on 22 Apr 2019
Thank you very much for choosing La'gent Hotel Okinawa Chatan We hope to see you again in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from La'gent Hotel Okinawa Chatan Front Staff on 22 Apr 2019
Thank you so much for your review. We hope to see you again in the near future!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
High value but could be better
Fairly new and clean. Internet is decent. Location is near shops and restaurants. Breakfast is good but repetitive, so after 2-3 days you get bored of it. Beds are a bit too hard, I slept on top of the comfirter for the other bed. My biggest complaint is their laundry rooms have washer/dryer combinations and after two runs my clothes were still damp. I had to pack damp laundry and rewash/dry them at my next destination. Fix that and this hotel would be great!
Stayed 3 nights in Apr 2019
Response from Front Desk on 10 Apr 2019
Thank you for selecting us out of the many possible places here. The washing machine can wash 6kg clothes, but the dryer only can dry 3kg clothes. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
They manage hotel also so room is pretty clean and amenities are good enough. It would be nice if Sunscreen(small packs) are also provided as one of amenities
Stayed 1 night in Mar 2019
Response from La'gent Hotel Okinawa Chatan, Front Desk on 5 Apr 2019
Thank you for selecting us during your stay in Okinawa. We would like to express our gratitude for taking the time to leave a comment. We are happy that you were able to enjoy your room, and will consider your suggestion. We hope to see you again!

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very new and the interior design gives me a very homely and holiday feel. All the amenities inside the room is well designed, shower is away from the basin and toilet is away from shower. Two persons can use the different functions concurrently in other words. Not to forget, breakfast was awesome, and in my opinion even better than another internationally branded hotel which I stayed in Naha. Definitely recommend staying here if you’re visiting the American village, driving around was a breeeze and parking was 500 yen a night :)
Stayed 2 nights in Mar 2019
Response from La'gent Hotel Okinawa Chatan, Front Desk on 4 Apr 2019
Thank you for selecting us during your stay in Okinawa, and for taking the time to leave a kind and informative comment. We are happy to hear that we could help make your stay an enjoyable and comfortable one, and especially that you liked our breakfast so much. We eagerly anticipate your next visit and look forward to serving you again.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, in a good area, lovely tub, three tuktuk came in handy. The rooms got a bit cramped with our luggage and bags, and the beds were a bit hard. The pillows were the only thing i would really complain about.
Stayed 6 nights in Mar 2019
Response from La'gent Hotel Okinawa Chatan Front Staff on 17 Mar 2019
Thank you very much for your valued comments on your recent stay. We sincerely apologize for our failure to meet your expectations. we may have an opportunity in the near future to regain your trust, introducing you to our improved facilities and authentic hospitality.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, clean environment. Insufficient car parking space
Stayed 2 nights in Mar 2019
Response from Front Staff on 16 Mar 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. It's clean, modern, and spacious. Upon checking in, all staff was attentive, courteous, and professional. The location is amazing view of American village and ocean. The balconies are private yet spacious. Prime wakin glocation to beach, sea wall, and American Village. Will definitely stay again.
Stayed 1 night in Mar 2019
Response from Front Staff on 3 Mar 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely a great stay. The staff was warm and kind the hotel very neat and tidy, don’t let the price fool you this is definitely a bang for your buck
Stayed 1 night in Feb 2019
Response from La'gent Hotel Okinawa Chatan Front Staff on 27 Feb 2019
Thank you so much for your flattering review and taking the time to leave your comments. We sincerely try very hard to make everyone’s stay memorable, and we’re absolutely delighted to see that our efforts paid off on your stay. We hope to have you back soon!

10/10 Excellent

Shelly, Okinawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good!
Stayed 1 night in Feb 2019
Response from KIM on 17 Feb 2019
Thank you for your comment. : )

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La'gent Hotel Okinawa Chatan
Great location. Had to pay for parking though at 500 Yen a night. Room was very spacious, as well as the washroom/shower facilities.
Stayed 4 nights in Jan 2019
Response from Front Staff on 15 Jan 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Lo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was big, clean and tidy, breakfast was very good, lot of choices and the food was nice but the ventilation was not so good.
Stayed 2 nights in Jan 2019
Response from La'gent Hotel Okinawa Chatan, Front Desk. on 14 Jan 2019
Thank you for choosing us for your stay, and also for taking the time to write us a review. We are happy to hear that we could help make your stay an enjoyable and comfortable one, and that you enjoyed the breakfast. We are currently undergoing repairs on some of our ventilators, so we hope that if we have a chance to accommodate you again, you will not experience the same problem. Thank you again!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New & Clean hotel near American Village
Hotel room is very spacious and well designed. Staff is friendly. There is a tuk tuk service to the American Village. There is a 500 yen overnight parking fee to take note.
Stayed 1 night in Jan 2019
Response from Front Staff on 5 Jan 2019
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, clean and good location
Very new hotel in Chatan America Village. Decent rooms and very nice and clean, have free items at lobby. However was upset that they charge 500 yen for parking per night and yet didnt have a lot when we were back at night. There was a free parking just opposite the hotel so we didnt feel its worth the money to pay for parking.
Stayed 3 nights in Dec 2018
Response from Front Staff on 11 Dec 2018
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Hun peng Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Front Staff on 23 Dec 2018
Thank you for staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect! The best hostel ever in my whole life. Will definitely choose this hostel again foe certain.
Stayed 1 night in Dec 2018
Response from Front Staff on 11 Dec 2018
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hostel newar American Village
Nice clean and new hostel, good trendy interior design, in a nice quiet area within walking distance to American Village. The Japanese speaking staff were nice and courteous as expected, but the foreign English speaking one looked like he didn't want to be there and was not helpful at all.
Stayed 1 night in Nov 2018
Response from Front Staff on 3 Dec 2018
Robert, We are happy to hear that you were able to enjoy your stay in our hostel. We all do our best to provide the best service we can to our guests, so we are sorry to hear you had an unfortunate interaction with one of our staff. We hope that in the future if you come back to Okinawa we will have the chance to make it up to you!

10/10 Excellent

Verified traveller

Fantastic hotel on the edge of The American Cillage in Okinawa. Great Location. We arrived with a car which we could park in the car park just outside for ¥500 per day. Friendly greeting on arrival, helpful staff who spoke English & extremly fast checkin. Lobby was nice & there is a bar/restaurant however we didn’t use these facilities. Room was very spacious with decent air conditioning. Although the room was a double it was two single beds pushed together. Pillows were like rock hard bean bags which didn’t bother me however my partner used her own travel pillow on top. Room also had large TV, fridge, microwave & kitchen area. Bathroom consisted of large bath & separate shower in a wet room & then separate toilet & sink area. All very clean & with decent shower gels & shampoos provided. 30 seconds across the road is a fantastic brewery & the nearest beach is just by the harbour maybe about 5 minute walk. It’s only a small beach however. The American village has a lot to offer. Plenty of bars, restaurants & lots of small shops. A couple of large arcades & a ¥100 shop. Also there is a Ferris wheel. Just on the edge of the village is a kind of shopping mall with a daiso amongst other things. Most businesses have English speaking staff & some even take American Dollars. We were very pleased with this hotel and the location & if we ever visit Okinawa again I wouldn’t even search for another hotel, we would just come straight back to La’gent. Deffinatly value for money.
Stayed 3 nights in Nov 2018
Response from Front Staff on 3 Dec 2018
Thank you for your kind and informative comment! We are very glad to have been able to help make your stay in Okinawa a comfortable and enjoyable one. We look forward to accommodating you again, if you ever have the chance to come back to Okinawa. Next time, try our restaurant, too! You won't be disappointed.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Clean and comfortable. Plenty of parking space. The breakfast buffet is amazingly good!
Stayed 1 night in Nov 2018
Response from Front Staff on 28 Nov 2018
Thank you for staying with us and for your comments. We are happy to have been able to make your stay a pleasant one.

10/10 Excellent

YongFeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and spacious rooms. Great breakfast
Great location near American village. Easy accessible to restaurants, beaches and other attractions. Great service and good breakfast in the morning
Stayed 1 night in Nov 2018
Response from Front Staff on 14 Nov 2018
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

8/10 Good

ada, singapore

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel is new & Clean. Breakfast is tasty. Room house keeping is good.
Stayed 3 nights in Oct 2018
Response from フロントデスク スタッフ on 11 Nov 2018
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money
Bed is pretty low quality, unexpected for a hotel which looks so gd!! Breakfast is really gd as well
Stayed 3 nights in Aug 2018
Response from フロントデスク スタッフ on 11 Nov 2018
Thank you for selecting us out of the many possible places here. We would like to thank you for your swift reply and are deeply obliged to you for your kind compliments. We eagerly anticipate your next visit and look forward to serving you again. On behalf of the staff, I would like to express my gratitude for your patronage and your compliments. La`gent Hotel Okinawa Chatan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was really nice to stay in Chatan main area. perfect
Stayed 3 nights in Oct 2018
Response from La'gent Hotel Okinawa Chatan on 8 Nov 2018
Thank you for your reservation. Chatan is getting very popular. In American Village there is a lot of places to shop and eat. We hope to have you stay with us again one day. Thank you. La'gent hotel Okinawa Chatan Front.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to explore Okinawa and lots of restaurants nearby, nice spacious rooms.
Stayed 2 nights in Aug 2018
Response from La'gent Hotel Okinawa Chatan on 22 Oct 2018
The area around our hotel is getting popular because there are American Village and lots of restaurants and place to shop. I am pleased to here about the room. Thank you for your stay, And I am looking forward for your next visit. La'gent Hotel Okinawa Chatan Staff.

8/10 Good

Erika, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good budget
I stayed here with my 3 years old daughter. The breakfast was very nice and kids friendly with local food menu. Since the hotel is new, all the facilities are very clean and I noticed all the cleaning staff are Japanese. The room was small, so I have to upgrade the room if I am staying here again. The bathroom is Japanese style. Big deep bath with washing area which is goo for someone who has small kids. Negative side is the car park doesn’t have enough space for everyone by 9 pm most of the space were full. Also the washing machine was always busy. However the location is good with some convenience stores and restaurants are in walking distance, I will recommend this place to others.
Stayed 3 nights in Aug 2018
Response from Front desk on 2 Sept 2018
Thank you for staying at our hotel. There is a places that you can shop and a lot of delicious food shop near our hotel. And Thank you for your precious opinion. We will discuss this opinion with all the staff and make efforts to improve it.

2/10 Terrible

Esther

Disliked: Staff & service, room comfort
La'gent Chatan Okinawa - worst experience
When we booked, we said 3 but it seems there was a mistake when we checked in. The original booking showed 2 persons for a room with 4 beds. So we had a problem for the 3rd person but no problem in the room coz there is more than enough beds; the front desk asked if we want still to check in for additional of $211 and few cents for 3 nights. What a dummy question! They know we don't have a choice - no time to find another hotel and we won't be refunded if we cancel that moment. For me, it was a highway robbery. The room looks clean but smells fishy all the time and the bed are so hard. Instead of being rested after a night of supposedly sleeping, you get up sore and tired. At the floor we were staying, there was only one functioning washing machine which was occupied until 2 am. Horrible Rating by other interviewers is way way over rated. I have been traveling all my life, but this was the worst experience I ever had encountered. Manager is but money driven. No customer relationships, does not even know how to smile. Will never go back to this hotel.
Stayed 3 nights in Jul 2018
Response from La'gent Hotel Okinawa Chatan on 14 Sept 2018
We are sorry for you to have confused about staying room fee that we charged to 1 additional people. As we explained to you, we charge room fee to each guest and not charge to 1 room. Therefore, we had to add room fee to the additional guest on your arrival day. We are sorry that you had such a bad experience in Okinawa because of our hotel room charge system.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice Area
Free carpark, new hotel, everything as in the photos. Staff didn't like fetching hot water because they expected you will boil your own in your room but I have a 3y/o so boiling water where he can reach was not an option we will risk. Lawson (convenient store) and the famous beef bbq right next to the hotel its a plus!!! We took the waiting ticket and went back to the hotel and took showers and walk back to the beef bbq. Walkable distance to deport island (America village). The pillows were hard with beans inside, my neck killed after each sleep. Mosquito in the room, my kids all got bitten. We will def come back to stay again but I will bring my own pillow.
Stayed 2 nights in Jul 2018
Response from Front desk on 19 Aug 2018
Thank you very much for your valued comments on your recent stay. We sincerely apologize for our failure to meet your expectations. we are truly sorry that we fell short of your expectations and hope that we may have an opportunity in the near future to regain your trust, introducing you to our improved facilities and authentic hospitality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Front desk on 19 Aug 2018
Thank you for your review!! : )