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Reviews of Hewitt Resort Naha

3.5 out of 5
Hewitt Resort Naha
Asato 2-5-16, Naha, Okinawa Prefecture

Reviews

8.4

Very good

Rating 10 - Excellent. 108 out of 232 reviews" "
Rating 8 - Good. 74 out of 232 reviews" "
Rating 6 - Okay. 28 out of 232 reviews" "
Rating 4 - Poor. 16 out of 232 reviews" "
Rating 2 - Terrible. 6 out of 232 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Resa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 4 nights in Dec 2023

10/10 Excellent

Mihajlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, the room as well, and do the breakfast. I wish the hotel had an email address in English and some sort of cafeteria. It would have been nicer if they did not charge for the use of the swimming pool.
Stayed 7 nights in Nov 2023

10/10 Excellent

Aydar

Liked: Cleanliness, staff & service, amenities
I liked our convenient and cozy room with some little details in it, including shower products, bath robes, slippers, and pajamas. My girlfriend definitely appreciated the scrunchies and hair clips
Stayed 2 nights in Oct 2023

10/10 Excellent

HARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff!
Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to explore around International street. New and clean. The lobby got a little crowded with school trip kids.
Stayed 1 night in Oct 2023

10/10 Excellent

Areeluck

Liked: Amenities
Food is good and hotel staff is nice and kind. But the weather is not good, then the swimming pool is closed.
Stayed 5 nights in Aug 2023

10/10 Excellent

JEE MIN

Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with partner
Great hotel and location only thing I didn’t like was the extra charge for the swimming pool.
Stayed 1 night in Jul 2023

8/10 Good

Ming I

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay here. The staff were all very friendly. The breakfast had a very good selection of food. The beds were comfy and rooms were clean. The hotel is located 3 mins away from Asato monorail station and 10 mins My only complaint was not knowing that you had to pay to use the pool. I had specifically booked this place for the pool and so it was disappointing to find out that you had to pay 1100 yen each time.
Stayed 4 nights in Jul 2023

8/10 Good

KaYin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good
Stayed 3 nights in Jul 2023

6/10 Okay

Rochelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

8/10 Good

Tak Kwai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the breakfast and the location

4/10 Poor

Shigeki, Minato

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2022

2/10 Terrible

Juan

Stayed 1 night in Aug 2021

4/10 Poor

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Friendly incompetence
We have a family member with a food allergy and we contacted the hotel two weeks before we arrived to make sure that our first day in Naha would be off to a good start. We talked with two different staff members that assured us all was well and that the buffet was clearly marked with allergen information tags and that they would help us. We thought they were so helpful and friendly and nice. But nice does not equal truthful and informed. The very first item I looked at was not even the item named on the tag, the next three tags did not have anything marked even though we knew full well what the ingredients were. I’m referring to a hamburger patty, pulled pork and sliced meat. ( which all contained the allergen we needed to avoid) The kitchen staff had taken no precautions whatsoever. They put tags on the food items and left it at that. Each tag lists 7 major allergens so that would mean every dish contained all 7??? not possible. Usually the tag is placed on the item with an X or 0 marking on the allergen ingredient used. Then the head waiter went through and looked again but still recommended an item that was not edible because we asked the chef later and the chef confirmed the ingredients. There was just way too much food in the buffet and it was all wasteful. They had no idea what they were serving just focusing on quantity and not quality. And they most certainly did not help us find safe food to eat. It was so disappointing since we had contacted the hotel in advance.
Stayed 1 night in Jul 2021
Response from Hewitt Resort NAHA on 10 Aug 2021
We sincerely apologize for making our customers feel uncomfortable with this inconvenience. In the future, we will endeavor to clarify the labeling of food ingredients and thoroughly share it with related departments.

10/10 Excellent

Toshihiro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
宿泊施設のスタッフさんにホテルまわりや行く先の美味しいお店を教えてもらいました。行く店はやはり美味しかったです。
Stayed 3 nights in Apr 2024

8/10 Good

Tzu Ling

Liked: Cleanliness, property conditions & facilities
治安不好，希望能有所改善
Stayed 2 nights in Apr 2024

6/10 Okay

Masashi

Liked: Cleanliness, staff & service
窓がスモークガラスで、外が晴れなのか雨なのかわかりませんでした。閉塞感があり残念でした。
Stayed 2 nights in Mar 2024

6/10 Okay

ONO

Stayed 1 night in Apr 2024

6/10 Okay

S

Disliked: Property conditions & facilities
少し綺麗なビジネスホテルという感じでした。
Stayed 1 night in Apr 2024

10/10 Excellent

AYAKO

Liked: Cleanliness, staff & service, property conditions & facilities
かなり良い 朝ごはんもバーも最高です
Stayed 2 nights in Mar 2024

10/10 Excellent

Kazuhide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食が素晴らしい
Stayed 2 nights in Mar 2024

6/10 Okay

TATSUYA

Stayed 2 nights in Mar 2024

10/10 Excellent

KIYOKO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
１６年振に旅行行きましたとても綺麗なホテルで気持ち良く過ごしました
Stayed 2 nights in Mar 2024

8/10 Good

HIRAKI

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ベッドメイクをしていただいてその綺麗さに感動しました。ありがとうございました。
Stayed 2 nights in Mar 2024

6/10 Okay

ヨウコ

Travelled with family
普通に良かったです
Stayed 2 nights in Mar 2024

10/10 Excellent

Kaori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Erisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すごくきれいで朝食が美味しかったです。
Stayed 1 night in Feb 2024

6/10 Okay

KAORI

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Ryo

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
SDGsか何か分からないけど、4泊以上の連泊のみ室内清掃に入るとの事。 それは、良いとしても連泊の場合、アメニティ関係もフロントに貰いに行かない限り翌日分の補充はしてもらえません。 廊下を歩いているスタッフも挨拶すら出来ないし、これでファイブスターのホテルとするのは、如何なものかと。。。 SDGsと言って、人件費削減、仕事量の削減、利益率だけを求めた、ビジネスホテルに毛が生えた程度のホテルと思います。 外国人の観光客に日本のファイブスターは、この程度か。。。と思われると思うと恐ろしいです。
Stayed 2 nights in Feb 2024

8/10 Good

Hirokazu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Katsunori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Harunobu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Yoshihiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
国際通りの隅にあり何をするのも便利。コンビニや大型スパーもモノレールの駅もすぐ。朝のブッフェも種類が豊富でライブキッチンで素晴らしい お部屋が狭い点とバストイレが別な点は良いのですがバスに洗い場がなく少し不満。スタッフさん皆さん明るくトータル星5🌟
Stayed 3 nights in Jan 2024

8/10 Good

Koizumi

Business traveller
Liked: Cleanliness, property conditions & facilities

8/10 Good

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Yuji

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
ホタルの設備等には特に問題ありませんが スタッフ対応に少し不満が残ります
Stayed 2 nights in Dec 2023

6/10 Okay

Tomoko

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place and nice staff
The hotel is cozy and the staff are nice. They helped me to receive and store the parcel that I sent to the hotel before my arrival. They passed the whole parcel to me during my check-in. Appreciate it!
Stayed 1 night in Nov 2023

10/10 Excellent

SHINYA

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設がとても綺麗。朝食ブッフェが豊富でとても美味しい。
Stayed 2 nights in Nov 2023

10/10 Excellent

MOE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝ごはんがとても豊富で美味しかった
Stayed 2 nights in Nov 2023

4/10 Poor

CHING YIN EVANS

Travelled with family
Disliked: Property conditions & facilities, room comfort
Small room
Good location attracts me to choose that hotel. But Family trip in 3 persons with a terrible small room. 5 stars level hotel makes us disappointed. Many different hotel can choose about this budget. Don't come back again.
Stayed 1 night in Nov 2023

10/10 Excellent

Mei Yu Kimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
入住時遇到學生畢業典禮同時入住，食早餐多人要等待
Stayed 3 nights in Nov 2023

8/10 Good

KAO CHUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

souichiro

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
朝はビュッフェスタイルの朝食。あまり種類がなかったのが残念かなぁと思いました。
Stayed 4 nights in Oct 2023

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とっても快適でした！
Stayed 1 night in Oct 2023

10/10 Excellent

CHEN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

EISHO

veryNICEｩ⤴︎
Stayed 2 nights in Oct 2023

4/10 Poor

Chiharu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023