Ojus Holidays from AU$2,133

Good

Burst pipe led to water being switched off in the building. We were told matter would be resolved quickly. Terrible customer service. Waited over 3hrs queuing for reception who were not helpful or apologetic in the slightest. Hotel is not what you would expect from a Nobu hotel

rude check in attendant doesn't go well when your checking in 11pm

My 5 yr old and I visited your Riu Plaza Miami for a brief vacation for my birthday. Our visit dates were June 15, 2026-June 17, 2026. Both nights we stayed, we had no hot water to shower. I spoke with the front desk about the issue. Maintenance came but only fixed the problem briefly. Lack of hot water is a major discomfort especially on a birthday vacation. When I complained, I was asked “what do you want us to do”. I was also told that a manager would contact me and after following up was told there was no management present to assist in the issue. My daughter and I left around 7 am and could not speak with anyone about the issue. I was told the only way to receive assistance, was to send an email. I also had to use my cell phone if I wanted to use the internet or stream apps to the television. I had to use my phone screen to mirror to the tv. Highly displeased and will not visit again

Pool area was so small compared to the size of the hotel Service to the room was a bit slow Breakfast queue was ENORMOUS could not get in during our entire stay Loved the stay though needs more cleaning especially the corridors