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Reviews of Princess Royale Oceanfront Resort

3 out of 5
Princess Royale Oceanfront Resort
Oceanfront on 91st Street, Ocean City, MD

Reviews

7.8

Good

Rating 10 - Excellent. 778 out of 1811 reviews" "
Rating 8 - Good. 475 out of 1811 reviews" "
Rating 6 - Okay. 269 out of 1811 reviews" "
Rating 4 - Poor. 151 out of 1811 reviews" "
Rating 2 - Terrible. 138 out of 1811 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is always a great stay
Stayed 3 nights in May 2024

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying at this property, I will be back.
Stayed 1 night in Feb 2024

6/10 Okay

Ashleigh

Disliked: Staff & service, property conditions & facilities
Outdated and not as nice as pics made it seem. Staff was so so.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was quite accommodating. Check in was easy and quick. Check out was even faster. The availability of a rolling cart for luggage was appreciated. Just one hiccup on last day was that both of our key cards were suddenly de-activated after 11AM. Claimed it was because they got too close to credit card or phone, but that was not the case.
Stayed 3 nights in May 2024

8/10 Good

Jacqueline

Stayed 2 nights in May 2024
Response from Jessica on 17 May 2024
Dear Jacqueline,Thank you for your positive rating. We look forward to welcoming you back to the Princess Royale soon!Best regards,

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was okay this time. I’m very disappointed by how the hot tub and sauna were removed and replaced with a kids arcade. They should have kept the arcade inside and left the adult entertainment. That was one of the reasons I chose to stay there; however, it is no longer. In the future, I’ll probably stay somewhere else.
Stayed 2 nights in May 2024
Response from Jessica on 17 May 2024
Dear Anne-Marie,We apologize for the disappointment regarding the removal of the hot tub and sauna. Your feedback is valuable as we strive to balance the needs of all our guests. We wish you good luck in your future travels.Best regards,

4/10 Poor

Thomas

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
No hot water after calling multiple times and the hotel saying it was fixed. Cut foot on broken glass on floor in room upon checkin. Luckily kids were not hurt. Room was renovated and nice overall but it was unacceptable to have no hot water. The compensation from the hotel for the failure to provide a basic amenity was not worth the trouble. Most staff were friendly and indoor pool was great for kids. Overall be careful booking here. Most likely wont return for a repeat stay.
Stayed 2 nights in May 2024
Response from Jessica on 17 May 2024
Dear Thomas,We apologize for the hot water issue and the broken glass in your room. We're glad your children were safe and that you enjoyed the renovated room and indoor pool. We're addressing these concerns to improve our service. We wish you good luck in your future travels.Best regards,

2/10 Terrible

Sara

Stayed 2 nights in Apr 2024

8/10 Good

Deborah, Chambersburg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the fact that it was quiet. Our room was newly remodeled and it was wonderful. The staff were amazing and so very friendly. It was a very short walk to the beach. We will be back again next year if at all possible.
Stayed 3 nights in Apr 2024
Response from Loren on 11 May 2024
We are pleased to hear you enjoyed our resort. We hope to welcome you back on your next trip to Ocean City!

10/10 Excellent

Prea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort

6/10 Okay

Bryan, Raymond

Travelled with family
Liked: Staff & service
Definitely ask for a remodeled room. The only ones are gross.
Stayed 2 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for review.

10/10 Excellent

Carl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am the owner of Elegant Vacations and it was a pleasure to stay with you. The staff was amazing and the property was definitely clean. It was in a great location with amazing views. I will definitely recommend my clients to your location.
Stayed 2 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed our oceanfront views and friendliest customer service in town. We hope to welcome you back on your next trip to Ocean City!

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. Will definitely return.
Stayed 3 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed it. We hope to welcome you back on your next trip to Ocean City!

8/10 Good

Shanika, Baltimore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair
Stayed 1 night in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Nyla

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 3 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort. We hope to welcome you back on your next trip to Ocean City!

10/10 Excellent

Kaesha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had a lot for you to do so you were never really bored. The only thing I didn’t like is that they had no hot tub.
Stayed 2 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort. We hope to welcome you back on your next trip to Ocean City!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service...Rooms are gorgeous and location perfect..10.stars 4 us
Stayed 1 night in Apr 2024
Response from Loren on 11 May 2024
We are pleased to hear you enjoyed our oceanfront views and friendliest customer service in town. We hope to welcome you back on your next trip to Ocean City!

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Amanda

Stayed 2 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort.

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !
Stayed 1 night in Apr 2024
Response from Jessica on 20 Apr 2024
Dear Melissa,Thank you for the wonderful review! We're delighted to hear that everything was great during your stay. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Stayed 3 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

8/10 Good

Nicole

Travelled with family
Liked: Amenities
The suite was nice. Loved having the pool view. I would stay here again.
Stayed 1 night in Apr 2024
Response from Jessica on 20 Apr 2024
Dear Nicole,Thank you for your feedback and for choosing to stay with us. We're glad to hear you enjoyed your suite and the pool view. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.

8/10 Good

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The place was very nice.
Stayed 1 night in Apr 2024
Response from Jessica on 20 Apr 2024
Dear Cindy,Thank you for your feedback. We're thrilled to hear that you found our place very nice. It was a pleasure having you as our guest, and we hope to welcome you back on your next trip to Ocean City!

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kid friendly, beautiful atrium, close to everything, clean. I like the renovations.
Stayed 1 night in Apr 2024
Response from Jessica on 20 Apr 2024
Dear Rhonda,Thank you for the wonderful review! We're so happy to hear you enjoyed our kid-friendly atmosphere, beautiful atrium, and renovations. We look forward to welcoming you back on your next trip to Ocean City!

10/10 Excellent

FAREED, Annapolis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the area an the private beach the hotel is amazing too.
Stayed 2 nights in Apr 2024
Response from Jessica on 20 Apr 2024
Dear Fareed,Thank you for the great review! We're thrilled to hear that you enjoyed the beach. We're delighted that you found our hotel amazing as well. We look forward to welcoming you back on your next trip!

6/10 Okay

Stacie

Travelled with family
Liked: Amenities
Disliked: Cleanliness
This hotel has tons of protentional. We stayed in a two bedroom ocean front condo. The view was amazing, the layout of the condo was fantastic. However is was dated and not very clean. You could tell the bathrooms were not cleaned since the last guest (at least). We had a full kitchen, but no soap or sponge. Appliances are very old. Living room tv didn't work, furniture is dated. Pool area is under construction, so hopefully that will be better soon. Staff was friendly. You can walk to acme, as well as some restaurants and souvenir stores, Very convenient. would recommend for a short stay on a budget.
Stayed 2 nights in Apr 2024
Response from Jessica on 20 Apr 2024
Dear Stacie,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. We have renovated many of our rooms this year, including 16 condos over the past few months. We appreciate your recommendations and hope to welcome you back for an improved experience in the future.

8/10 Good

Shilpi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Martesha, Reservations Manager on 10 Apr 2024
Thank you for taking the time to give us an excellent rating. Please be sure to come back to visit and stay in one of our newly remodeled suites.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place
Stayed 3 nights in Apr 2024
Response from Martesha, Reservations Manager on 10 Apr 2024
Thank you for taking the time to give us an excellent rating. We are glad that you enjoyed your stay with us. Hope to see you on your next visit to Ocean City, MD.

10/10 Excellent

christine, wantagh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Martesha, Reservations Manager on 10 Apr 2024
We are glad that you enjoyed your stay. Thank you for the excellent rating. Be sure to come back to visit and stay in one of our newly remodeled suites.

10/10 Excellent

Charles

Stayed 2 nights in Apr 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

2/10 Terrible

Amanda

Stayed 1 night in Apr 2024
Response from Loren on 11 May 2024
Thank you for your review.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to getaway
Stayed 1 night in Apr 2024
Response from Martesha, Reservations Manager on 10 Apr 2024
Thank you for the excellent rating. Glad that you were able to enjoy your getaway. We hope that choose again for your next getaway to Ocean City, MD.

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort.

6/10 Okay

Delfino

Travelled with family and small children
Liked: Cleanliness, amenities
To register I had to wait about an hour and a half because my room was not available
Stayed 3 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort. Our check in time is at 5pm, before that time is not guarantee the rooms will be ready early!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was in the middle of everything we like to do. The people are nice and breakfast was good.
Stayed 2 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed it.

4/10 Poor

Brittany

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Indoor pool was disgusting. Room was dusty and shower walls were gross. AC was loud as it turned on and off all night. Would not recommend or stay again.
Stayed 1 night in Mar 2024
Response from Loren on 11 May 2024
Thank you for giving us your feedback and making us aware of your concerns. We wish you good luck in your future travels.

10/10 Excellent

john, Painesville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the things we enjoyed were the rooms, awesome with the ocean views! All the furniture felt brand new! We seen old mattresses back by the dunpster, the chair and sofa bed felt solid. Stainless steel appliances were nice! We only had 1 nice day to go out and gather sea shells. Indoor pool was nice as well with the tiki bar right at poolside. My family will return this summer! Im asking for our same room!
Stayed 4 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for taking time to share your experience at our resort. We are pleased to hear you enjoyed it. We hope to see you again!

8/10 Good

TAMMY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were lucky enough to be on a floor (4) that was recently updated, and it was outstanding. Facility was very clean and bright. Very large indoor pool. Short walk to beach. Reasonable rates. Negatives: parking with a large vehicle is tricky in their garage. No one was answering the phone after hours when a neighbor issue arose at 1am. Pool bar is supposed to close at 10pm but bartender closed at 9pm when we arrived after night out. Desk was unmanned when we checked out at 9am on Sunday. We will definitely stay at this place again.
Stayed 2 nights in Mar 2024
Response from Jessica on 17 May 2024
Dear Tammy,Thank you for sharing your positive experience on our newly updated fourth floor at the Princess Royale. We're delighted you enjoyed the clean, bright facilities, large indoor pool, beach proximity, and reasonable rates. We apologize for the challenges with parking, after-hours service, and the early closing of the pool bar. Your feedback is invaluable as we strive to improve. We look forward to welcoming you back for another stay!Warm regards,

6/10 Okay

FREDRICK

Travelled with family and small children
Liked: Staff & service
Taking away hot tub has been a big disappointment
Stayed 3 nights in Mar 2024
Response from Martesha, Reservations Manager on 1 Apr 2024
We are sorry that you are unhappy with our decision to remove the hot tub. We understand how you feel. In fact, other guests have felt the same way. However, we have found that it was in the best interest of child safety to have it removed. Thanks for letting us know.

10/10 Excellent

Mycole

Liked: Cleanliness, staff & service, property conditions & facilities
I Loved it !!
Stayed 3 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

6/10 Okay

Matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was awakened at 7-something AM to the banging/sawing/etc of the renovations to the room above on my first morning. They waited until after 8 the second morning. The construction noises to the atrium didn’t start much later. Also had to put up with the other guests across and down the hall partying in the hallways. Very little sound insulation from hallways. Not a relaxing time in our two-night stay.
Stayed 2 nights in Mar 2024
Response from Jessica on 17 May 2024
Dear Matthew,We apologize for the noise from renovations and other guests during your stay. The second phase of our renovations is now complete, and our management team is addressing these concerns to ensure a more peaceful environment. We hope to offer you a better experience in the future.Best regards,

10/10 Excellent

Abigayle

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty, nice staff, tight parking but convenient parking, walk to beach.
Stayed 2 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families
Stayed 1 night in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

10/10 Excellent

Shannon

Great price
Stayed 1 night in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

8/10 Good

Xavier

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Loren on 11 May 2024
Thank you for being our guest and taking time to review our resort.

4/10 Poor

Y

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Updated and pretty clean in the room. Nicely updated with new Nest thermostats however the HVAC is still likely original and was so loud and not working efficiently and made minimal change to actual room temp so we don’t sleep all night.
Stayed 1 night in Mar 2024
Response from Jessica on 17 May 2024
Dear Valued Guest,Thank you for your feedback. We're glad you appreciated the updated, clean room and new Nest thermostats. We apologize for the HVAC issues and assure you our management team is addressing your concerns. We hope to welcome you back to the Princess Royale soon.Warm regards,

6/10 Okay

Judith, Garrison

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel through recommendations. I booked the least expensive room because it was only for a couple of days for my daughter’s cheerleading competitions. 1. It was clean. However my room which was on the 4th floor was dated, which I was ok with, but while I was brushing my teeth, the light fixture fell on my head. Hotel worker responded quickly. 2. The water was super cold. 3. TV and WiFi wasn’t working. 4. Hold on my card was supposed to be $100, but they held $200. End result, 1. Staff member was able to switch my room to a pool level, renovated room. 2. Water was slightly warmer. 3. No injuries to my head (thank God) 4. Food I ordered by the Tiki bar was good. 5. Nice atmosphere.- adults and kids had fun. 6. The staff member that originally gave me the room was the same lady who switched my room, but she failed to tell me I got a hotel credit for booking through Expedia. It was another worker who told me about the hotel credit which I used to order food. In the end it all worked out. Rooms on the 4th floor need to be updated and the water needs to be hotter. The hotel itself is really nice. I would stay there again, but not on the 4th floor.
Stayed 2 nights in Mar 2024
Response from Jessica on 17 May 2024
Dear Judith,Thank you for sharing your experience. We apologize for the initial issues, including the light fixture incident and cold water. We're glad our staff quickly assisted and that you enjoyed the renovated room, Tiki bar, and atmosphere. Your feedback is invaluable, and we're committed to improving our services. We look forward to welcoming you back for a more seamless stay.Warm regards,