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"The change with the initial reservation caused some confusion despite communicating this to staff well in advance. When returning to the rooms after a long day we could not access them with new codes provided earlier in the day. Communication with staff after hours was extremely frustrating as foreigners as they were laughing and not helpful with providing efficient customer service. The emergency personnel were rude and took their time despite the cold weather conditions in the late hours of the night. There was no compensation for the inconvenience to guests."

"Very kind and wonderful staff, nice breakfast, very small bathrooms. If you are visiting Japan to see a loved one, be ready to pay extra for them to be able to enter the hotel room as a visitor. If you stay in a room by the fire exit expect a pretty large draft in the winter. You will be forced to leave your room after a day or so of putting up the “do not disturb” sign for them to clean your room. Be sure to keep the heater on when you leave the room otherwise you will feel like stepping into Antarctica when you come back. Overall my stay was very nice "

"Breakfast is phenomenal, cleaning is fantastic, and front desk staff is amazing. This is my second time using this hotel and I will continuously do so everytime I visit Japan. Thank you for the wonderful stay!"

"Top notch all around but especially the onset and the dinner. "

"The room was spotless and the staff were extremely courteous. Definitely recommend "

"A unique hotel made of shipping containers placed side by side in a parking lot. Very efficient, clean, and well maintained. "

"Staff is friendly, and the rooms are clean, comfortable and affordable. Extremely convenient and highly recommend."

"This was by far the nicest room/resort we have stayed in. After being cramped in many Japanese hotels and ryokans, this was much much larger with three queen/full size beds, a 65" TV and an outdoor bath (mineral salts available in the lobby). However, please understand that as this location is very remote, dining options in the area and transportation may be limited. This may be why we didn't see any foreigners there? However, they do provide pick-up service to and from the Shin-Iwakuni station depending on the room you're staying in given you contact them at least three days in advance. Although our Shinkansen was unexpectedly delayed by two hours due to rain/lightning, they patiently waited for our arrival and did not leave us stranded. Perhaps the only downside was that we only stayed two nights as I felt we could've done with some more downtime and taking advantage of the amenities including the bikes and SUPs. I hope to return again soon, staying for a longer time next time. Thank you Marissa Resort for giving us an incredible and memorable vacation!"