SIERRA SUR · Refugio chic cerca de Santo Domingo

A beautiful and comfortable apartment, located just 8 blocks from the Santo Domingo Temple, on the edge of Oaxaca’s Historic Centre. Ideal for up to 3 people, with all the amenities you need for a pleasant stay.

Make yourself at home and enjoy all the space this great place has to offer.
Bright, well-lit one-bedroom apartment with a king-size bed, AC, fully equipped kitchen, full bathroom, and walk-in closet. Located on a quiet side street in city centre Oaxaca.
(The apartment is on the ground floor; there is only one step to reach it)

WHEN RENTED FOR 3 PEOPLE, A SINGLE BED IS SET UP IN THE LIVING ROOM AREA. (PLEASE NOTE)
The terrace is for the private use of one of the apartments; we ask that you respect this space. The common areas on the ground floor are for everyone’s use.

We’ll always be available on the app; you can call us at the number listed on our profile or ask for assistance from the staff, who are always on duty at the complex.


The complex is located in a fairly private area, yet you’re just a few minutes’ walk from all the points of interest in the historic centre.

LOCATION:
The apartment is located on a side street in the city centre, so there is very little car traffic, which ensures minimal outside noise.
The complex is located an 8-minute walk from the historic centre, where all the points of interest are located.
The complex is on a sloped, cobblestone street.

PARKING:
This is a difficult area to park in; it’s an alley with few parking spots and many garages. there is a 24-hour public car park 5 streets away that offers a special rate for our guests; however, it’s important to note that the service provided by them is independent of ours.

REGARDING NOISE:
Oaxaca’s historic centre is a multicultural place, full of traditions and delicious food; an essential part of our customs includes folklore and music, which can often cause unexpected noise during celebrations. In addition, some neighbors have dogs as guard animals and some farm animals, such as cockerels.

This may disturb your sleep; with this in mind, we’ve made sure to include earplugs in the first-aid kit for you to use if needed.


WASHER AND DRYER:
The washing machine and dryer are located in the common area, at the end of the hallway leading from the complex’s main entrance. There you’ll find liquid detergent and fabric softener for your laundry. We ask that you only run full loads of laundry; Oaxaca is experiencing a severe water shortage, and we need to conserve this valuable resource. Thank you.

SECURITY:
Our properties have a night security guard who can assist our guests with whatever they need. If a neighbour is making too much noise, please let us know, and we’ll send the security guard immediately to ensure the rules are followed.

CLIMATE CHANGE:
Dear guest, when confirming your reservation, please check the weather forecasts for our city during the dates you plan to visit. This will give you an idea of the current temperature and whether you should expect rain or other weather events. This will help enhance your experience. Please remember that, as mentioned above, we only have air conditioning in the bedrooms, not in the common areas. There is a ceiling fan in the kitchen.


Guest Rules

I. ACKNOWLEDGMENT OF THE RULES

These guest rules will be in effect from May 2025 through May 2026, during which time the guest expressly and tacitly acknowledges, upon making a reservation, that they accept and are fully aware of these rules, agree to all the points mentioned herein, and are obligated to read them and act in accordance with them.

II. PAYMENT FOR ACCOMMODATIONS

A reservation is confirmed only upon receipt of at least 20% of the total amount for accommodation, including taxes. The balance must be paid no later than 30 days before the start of the stay; if payment of the balance is not received, the reservation is immediately cancelled, releasing AALOJAT from any liability to the guest, The minimum 20% required as a deposit is NON-REFUNDABLE after the dates specified in the policies.

III. CHECK-IN

Check-in time for the room is from 3:00 p.m. onward, and check-out time must be no later than 11:00 a.m. Management reserves the right to grant an early check-in if the property is available earlier, as well as to grant a late check-out if availability exists for the desired date; however, there is no obligation to grant these benefits even if the guest requests them.

IV. PROPERTY CARE

We recommend that you review the room inventory upon arrival, since, at the time of checkout, it will be inspected, and in the event of any missing items or damage, the guest will be responsible for covering the cost, which will be charged in Mexican pesos to replace the item or repair the damage.

V. USE OF UTILITIES

Utilities (water, electricity, gas, etc.) provided by the owners must be used in good faith; wasteful or excessive use of these services is not included in the price. This helps us keep rates affordable and protect the environment; All guests are required to close windows, entry doors, and water valves, and to turn off lights and air conditioning units when leaving the room.

VI. PROPERTY CLEANING

The company’s properties offer different included services, as well as amenities, locations, and designs. Not all properties include cleaning services; however, you can confirm whether or not this applies to your stay in the manual sent to you for check-in. In that document, you can see whether you are entitled to the service or if you must pay a fee. If cleaning is included, you must request it in advance, and it will be performed between 9 a.m. and 11 a.m. at the latest. Guests may opt for daily cleaning or accept the hosts’ suggestion. We recommend making the request well in advance, as it is subject to availability. Guests who do not make their rooms available during those hours will not receive cleaning services. Linens, such as towels and bed sheets, will be replaced after a 7-day stay, at which time the room will also be cleaned. If you require them before this date, there will be an additional charge. Stains on sheets that can be easily removed will incur an additional charge of $50.00 MXN per item. (Face towels are excluded.) Linen items that cannot be stain-removed (due to hair dye, paint, rust, sauce, permanent markers, etc.) will be charged at the cost of a new item in Mexican pesos; we will inform you of the amount if this occurs. (See the attached table).




VII. SECURITY MEASURES WITHIN THE ROOM

Any item or cash valued at more than $ $250.00 must be reported to management before the start of the stay, so that their existence can be verified and a record made that they will be in the room. Guests must store their valuables in the safes located on the properties. Management is not responsible for the loss or misplacement of items or cash left in guest rooms or in the public areas of the properties that have not been registered.

VIII. LOST AND FOUND ITEMS

Items or valuables left behind by a guest at any of our properties’ facilities will be held by management for up to fifteen days; after which they will be disposed of as lost property. If a guest wishes to recover them, the shipping costs will be borne by the guest, who agrees to pay an additional 25% to cover the time spent by our employees on this additional task.

IX. QUIET AND RESPECT FOR OTHER GUESTS AND HOTEL STAFF

Starting at 9:00 p.m., noise levels must be kept to a minimum in all rooms and units. Please also respect the nighttime quiet hours in the hallways, stairwells, and common areas, avoiding any behaviour that may disturb other guests at the resort, including loud music and loud conversations. Parties are prohibited unless the entire resort is rented out. In the event of a violation of the preceding provision, if the guest is asked to end the party or gathering and refuses, management is authorised to terminate the stay immediately without any possibility of a refund. If we are unable to contact the guest, a fine of MX $1,500.00 s will be imposed, which must be paid in cash before the day of checkout. Otherwise, a payment request will be submitted through the app.

X. DAMAGE, DIRTY ROOMS, LOST KEYS

In the event of damage to the property or its furnishings, or if keys are lost, the person responsible must pay for the damage caused. (Cost per lost key: $20). Payments of this type must be made immediately in cash, by credit card, or via a payment link (the person who made the reservation is responsible for these payments). Theft or intentional damage will be reported immediately to the police, and management is authorised to terminate the stay at that time without any possibility of a refund. It is prohibited to engage in any