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Reviews of Parador Montecarmelo

3 out of 5
Parador Montecarmelo
Garcia Vigil 705, Colonia Centro, Oaxaca, OAX

Reviews

8.4

Very good

Rating 10 - Excellent. 31 out of 79 reviews" "
Rating 8 - Good. 32 out of 79 reviews" "
Rating 6 - Okay. 13 out of 79 reviews" "
Rating 4 - Poor. 0 out of 79 reviews" "
Rating 2 - Terrible. 3 out of 79 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Doris

Travelled with partner
It is a nice place, but it needs a bit of TLC. The bedroom was big, so was the bathroom but it needs tables or stands for personal items, not enough lights in the room either.
Stayed 5 nights in Feb 2024

8/10 Good

Moises

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Alejandra

Travelled with family
Liked: Cleanliness
The hotel is nice but I found it expensive for what it is and breakfast was not included. The restaurant had just opened, so the NYE party was very disorganized and expensive. We listened to Christmas songs even though I requested to change the music. The playlist repeated at least 4 times.
Stayed 7 nights in Dec 2023

8/10 Good

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel: construction during Dia de Los muertos
We had a nice stay at the hotel however there was a complete demolition of the front areas where the reception was and a restaurant was. The construction started around 8:45am until 6:30pm daily, making it difficult to sleep in, rest during the day, while on our vacation and do some remote work. We were very surprised this was not mentioned at the time of booking, nor prior to our arrival or at check in. We were also very surprised there was any construction even allowed during this week…dia de Los muertos is an 8 days celebration in Oaxaca that we were specifically there for and of course the hotel prices reflected that too. We mentioned our disappointment and questioned the reasoning mid-stay to the hotel manager and the. submitted a complaint directly to hotels.com. Only hotels.com actually did something for us, the hotel never responded to us or offered any compensation or refund. The hotel still has not responded to Hotels.com requests. We are disappointed the construction happened the first 5 days we were there…including both Saturday and Sunday. Other than the construction, everything else about this hotel was good, especially the location.
Stayed 8 nights in Oct 2023

8/10 Good

Alexandra

Liked: Staff & service
Stayed 6 nights in Aug 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the only thing that I did not like was the towels
Stayed 5 nights in Jul 2023

10/10 Excellent

GERARDO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean and safe.
Stayed 3 nights in Jul 2023

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean rooms, hot water, nice patio, feels safe, overall great stay. Only annoyance was the nearby cathedrals early morning bells! :)
Stayed 19 nights in Jan 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, beautiful views of the mountains from the roof terrace. This area of Oaxaca is my favourite to stay in - walkable to the zócalo, Jalatlaco and Xochimilco, and the bus station but a quiet oasis to sleep! Recommend this hotel highly.
Stayed 4 nights in Feb 2023
Response from Gerencia on 19 Feb 2023
Thank you for booking with us, we hope to see you soon !!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay in Oaxaca
Excellent week long stay during the celebrations for Dia des los Muertos. Perfect location for exploring the historic and colorful areas of Oaxaca...also the rooftop terrace was a wonderful place to watch the parades go by and also relax in the evening. Our room was large with a comfortable bed and large bathroom. All amenities were better than basic and we received daily waters and anything else we asked for like extra towels etc. The entire staff from housekeeping to front desk was wonderful and friendly and helpful. It was a joy to stay here and I would choose this Parador again in a heartbeat!
Stayed 7 nights in Oct 2022
Response from Gerencia on 21 Nov 2022
Thank you for booking with us, we hope to see you soon !!

2/10 Terrible

Amada

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Oct 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, comfortable and clean rooms . The location is great but a little noisy but inside the hotel was fine.
Stayed 6 nights in Jul 2022
Response from GERENCIA on 12 Aug 2022
Thank you for booking with us, we hope to see you soon !!

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service
There were only two small bedside lamps in the room, not enough light to read by. There was a large overhead chandelier that lit up the room, but not really conducive for reading. Only a desk chair and desk to sit on. Could use a side table and chair and better lighting to get a five star rating. Service was excellent.
Stayed 7 nights in Jul 2022
Response from Gerencia on 30 July 2022
Thanks for staying here! Your opinion is very important for us.

2/10 Terrible

Eduardo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Reception Manager on 10 Apr 2022
Muchas gracias!! por su opinión

8/10 Good

matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, quiet yet centrally located
Stayed 2 nights in Jan 2022
Response from Reception Manager on 31 Jan 2022
Thank you for booking with us, we hope to see you soon !!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 night stay
Everything was great with my stay. Room was clean and service was great. I recommend this hotel to stay.
Stayed 1 night in Dec 2021
Response from Laura on 28 Dec 2021
Thank you for booking with us, we hope to see you soon !!

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Best location with in walking distance to downtown and tons of great restaurants, museums, and small local artisan shops, it is clean, quite, easy to book :)
Stayed 2 nights in Nov 2021
Response from Laura on 2 Dec 2021
Thank you for booking with us, we hope to see you soon !!

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
The hotel was clean and staff was nice, but felt it was priced higher than the value was. The bed was very firm.
Stayed 1 night in Nov 2021
Response from Laura on 2 Dec 2021
Thanks for your review. All feedback is important to us

10/10 Excellent

Adrian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Cozy little hotel, very traditional and quiet. Close to many shops, restaurants, bars and clubs. Staff is supper friendly and helpful. City center is a 7 min walk away.
Stayed 3 nights in Oct 2021
Response from Laura Diaz on 20 Oct 2021
Thank you very much for your comment, we hope to see you soon !!

6/10 Okay

Royce

Business traveller
Disliked: Room comfort
A bit disappointing. Probably wont stay next time
It was ok but disappointing. It’s in a GREAT location next to Santo Domingo and perfect for walking in the area. It was a bit more expensive than I normally pay in Oaxaca so I was expecting better than m where I normally stay (I stay in Oaxaca 3 times per year). The room they gave us was WAY in the back of the hotel (which was weird because were were the only ones staying there). The room had a horrible odor (like an old room) which I understood because of the age of the hotel but the bathroom has a body odor smell that never left either. It was raining some while we were there and so some humidity is expected, however the room stayed WET. All of our clothes were wet just from sitting in the room. We left the window open and fan on(no a/c) to try and dry it out but we left with wet clothes in our suitcases just from hanging in the closet. There was mold on the walls as well and on the plastic shower curtain. It’s sad because the room could be nice but it doesn’t appear they are ventilating it well or maintaining it. The courtyard is pretty there and has a lot of beautiful plants and the terrazza is nice to go out and see the views of the city. Also, the morning I was checking out I noticed they decided to overcharge my card and not the card I gave them when I arrived but one on my hotels.com profile. That charge is pending so I will dispute if necessary when finalized. I tried discussing it with them before I left but they insisted there were no other charges.
Stayed 4 nights in Sep 2021
Response from Reception Manager on 12 Sept 2021
Mr. Peacok, if you had asked for a room change, we would have gladly done it, but it was not like that, you never complained, nor did you ask for a room change and the times you approached reception it was to ask how to get to the terminal where collective taxis leave since a private taxi charged very expensive. Every day you walked approximately 3 kilometers to take collective taxi and every day you returned to the hotel soaked by the rain, obviously the wet clothes are accumulating in their room ... it is logical that those wet clothes and shoes were not going to dry with the fan, far from drying out, it was going to give off unpleasant odors. Lastly, Mr. Peacok, you ordered your taxi to the airport at 5:15 a.m. and 5 minutes before you approached the reception to state that you believed that the hotel had charged you more, this is not possible and I clarify that the charges that were made were 2, the first with a card with termination 9286 for $ 1,348.66 made on June 7, which you signed when you arrived and the second was when you arrived at the hotel for $ 2,697.32 in the same way here you signed and before you put your PIN., the total of your stay was for $ 4,045.98 I invite you to review your booking format on Expedia. In any case, we will communicate with them on our part, making all the evidence we have available to them. Sincerely Laura Diaz Reception Manager

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel.
The location is excellent. Unfortunately we didn’t notice the room we booked did not have AC, however the room stayed pretty cool. The staff are friendly beds were only ok.
Stayed 4 nights in Mar 2021
Response from Laura on 24 Mar 2021
We are pleased that you enjoyed your stay. Only the Jr. Suite and Mr. Suite have air conditioning, we would have liked them to have come with us and with a small difference in price we could have given them to them. Good trip!!

10/10 Excellent

diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Barb, Englewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good service and nice roof terrace
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A very good stay. Friendly, helpful staff. Bed sheets were a bit small for size of bed! We would have appreciated a bar, or somewhere at least to buy a cup of coffee or a glass of wine. Apart from that a very good hotel and we enjoyed our stay.
Stayed 2 nights in Dec 2019

6/10 Okay

Barry

Liked: Cleanliness, staff & service
Good location and nice staff. Spent several days in a small room that was less than wonderful. Plumbing issues, poor soundproofing, a paucity of towels left in bathroom etc. Worst was extremely poor water pressure in Shower. Then moved to a Junior suite on the second floor which was much better in terms of most of those issues. I suppose I would grudgingly recommend this hotel but only in for a Junior suite.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from hotel parador monte carmelo on 22 Nov 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and location
Hotel is in a great location 6-8 minute walk to Santo Domingo church, close to great restaurants and bars. Took my 11 year old granddaughter to the Guelaguetza festival which was amazing, it was very safe walking at night. Hotel is very clean, our room was very clean everyday. Staff was very friendly. I plan to go again to the Guelaguetza festival next year and definitely I will stay there again with my family. Oaxaca is a great place to visit.
Stayed 9 nights in Jul 2019
Response from Hotel Parador Monte Carmelo on 18 Aug 2019
We are very grateful with your feedback, we hope to see you soon here in your house the Hotel Parador Monte Carmelo

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open nice staff, easy walk to a lot of things downtown
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how close it is to the Santo Domingo church along with all the shops and restaurants. Great place!
Stayed 1 night in Mar 2019
Response from Hotel Parador Monte Carmelo on 19 Apr 2019
Thanks for being here with us, we hope to see you again.

8/10 Good

Karen

Liked: Room comfort
Disliked: Cleanliness, staff & service
Comfortable but disappointing!
Although the bed was undeniably comfortable the management were not concerned about any further comforts! We were there for eight nights and had to go on raids to the supply closet to get toilet paper, had to buy our own hand soap as none appeared for days, and had to ask for more of the cheap shampoo when we ran out. Three days out of 8 we got a hand towel but we always got fresh towels at least. It’s not like the rooms were cheap, they were not. It may be a total lack of trading for the cleaning staff, all male, and Mexican mothers traditionally do not train their sons on housecleaning. It shows!
Stayed 8 nights in Feb 2019
Response from . on 13 June 2019
Muchas gracias por su retroalimentación, estaremos pendientes para seguir mejorando cada día y esperamos nos pueda dar otra oportunidad de atenderle mejor.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not clean , the restroom super dirty .well excellent location after all.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was giant and comfortable. The staff provided friendly and frequent service answering our silly questions daily. We would definitely stay here again!
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is great! It’s walking distance from the church Santo Domingo. There are various shops and restaurants to explore.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Decent hotel, clean, great location. Good Wifi. limited services. Beds were ok, couch was uncomfortable.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oaxacan traditional hotel in desirable location.
Very pleasant quiet and affordable stay in a traditional Oaxacan hotel on one of the nicest streets of the historical district. Rooms are spacious and clean and open to a courtyard. While there is no restaurant it is doors away from some of the best eateries in Iaxaca.
Stayed 5 nights in Aug 2018

10/10 Excellent

Kaye, roseville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location
This is a great place to stay right near the main church center. The courtyards and roof terrace are wonderful. My room was clean and comfortable. The towel elephant was an elegant touch.
Stayed 6 nights in Jul 2018

8/10 Good

jack, mexico city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Oaxaca
Had a great time there! Quiet location near everything and a nice rooftop deck. I would absolutely stay again.😄
Stayed 5 nights in Mar 2018

8/10 Good

Alex_Martha O., San Diego, CA

Liked: Cleanliness, staff & service
Great clean central hotel for price. Great staff!!
Overall its a great central hotel. It's right around the corner from Santo Domingo and very central. Clean, colonial and very friendly staff. The only con is that the beds aren't very comfortable. The mattress are hard and seem to be old thus not very comfortable. The staff is very friendly and helpful and they do have breakfast you can eat at the terrace with nice view. Breakfast is actually very delicious and highly recommended. Not all the rooms have AC, but they all have fans and remains very cool since it's a colonial style building that doesn't retain heat. Overall it was a great stay and we would recommend staying here, but the beds will make us think twice to stay here again.
Stayed 4 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location and clean!
The Parador Monte Carmelo is in the heart of the Centro but its location remains quiet. We could walk to all the Centro museums, markets and other attractions. The staff was accommodating and kind. The room was extremely clean and maintained daily. They provided bottled water, soap, shampoo and a hair dryer. Air conditioning and heat worked. TV worked. Free internet worked. There is a lovely courtyard and second story balcony. We are planning to return to Oaxaca and will definitely stay there again!
Response from 0 on 13 Mar 2017
We are pleased to know that you had a pleasant stay at our Hotel, Oaxaca welcomes you again in further dates as well as Parador Monte Carmelo. Best regards!

6/10 Okay

PEDRO MARTINEZ

Travelled with partner
Liked: Staff & service, amenities
El hotel está localizado en el centro, muy cerca de Santo Domingo, Oaxaca es hermoso y la ubicación del hotel tiene 10. Sin embargo hubieron algunos inconvenientes, cuando llegamos no teñíamos toalla, aunque el recepcionista muy amablemente nos las dio. Nos dimos cuenta después que tampoco teníamos tapete de baño. Tampoco encontramos muchos enchufes para cargar el celular. Tuve que usar el del baño. La propiedad tiene un estilo colonial lo cual la hace muy bonita, sin embargo deberían remodelar para tener estos contactos o remodelar su rampa la cual está muy inclinada.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

AGUSTIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Oct 2023

6/10 Okay

JOSE LUIS

Travelled with family
Liked: Cleanliness, staff & service
Bien a secas
Stayed 5 nights in Aug 2023

10/10 Excellent

YUSSEL TALINA AGUIRRE

Liked: Cleanliness, staff & service, property conditions & facilities
El espacio está muy bien y su ubicación me encanta
Stayed 1 night in Jul 2023

8/10 Good

Flavio

Stayed 1 night in Jul 2023

6/10 Okay

Janett

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Una persona en la recepción fue grosera, por más de que le explicábamos que solo éramos dos personas y que la tercera persona no ingresaría al hotel porque vivía en esa cd, no le importaba y no dejaba de hablarnos descortésmente, no quería guardar momentáneamente el equipo que en lo que llegaba la hora del check in y su actitud era de molestia todo el tiempo, nos hizo sentir súper incómodas y fuera de lugar, con ganas de cancelar hasta anticipadamente la reservación
Stayed 1 night in May 2023

6/10 Okay

Toño

Liked: Cleanliness, staff & service
el personal muy atento , de lo mejor del hotel. los insumos queofrecen (shampoo) de la peor calidad que habia conocido en mi estancia por varios hoteles y habalando relacion precio (1200) la noche, podrian ser mejores. NO tiene estacionamiento la cabera de la cama, sostenida con dos palos (pesimo) No regreso a este hotel gracias
Stayed 1 night in Apr 2023

8/10 Good

YUSSEL TALINA AGUIRRE