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Reviews of Hotel Real Alma

2.5 out of 5
Hotel Real Alma
5ta Calle de las Casas #515, Col. Centro, Oaxaca, OAX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 147 out of 246 reviews" "
Rating 8 - Good. 69 out of 246 reviews" "
Rating 6 - Okay. 18 out of 246 reviews" "
Rating 4 - Poor. 8 out of 246 reviews" "
Rating 2 - Terrible. 4 out of 246 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Maria Anita

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wish it had a swimming pool, loungers on the terrace.
Stayed 8 nights in Apr 2024
Response from Hotel Real Alma on 8 May 2024
Thank you very much for the suggestions, these are very important for improvement.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located within walking distance of the Zocalo and the two large touristy Mercados. The staff is friendly and pleasant.
Stayed 7 nights in Apr 2024
Response from Hotel Real Alma on 4 May 2024
Sr Silva, gracias por la retroalimentación de nuestros servicios. Sus comentarios son muy importantes para seguir avanzando en el camino correcto.

8/10 Good

Jose Olav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Real Alma on 4 May 2024
Thank you for your rating Mr Olav, this allows us to improve

10/10 Excellent

omar, surprise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Socalo restaurants and Mercados
Stayed 7 nights in Apr 2024
Response from Hotel Real Alma on 27 Apr 2024
THANK YOU FOR THE FEEDBACK ON OUR SERVICES.

8/10 Good

Jonaz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Real Alma on 27 Apr 2024
GRACIAS POR LA CALIFICACIÓN DE NUESTROS SERVICIOS. SALUDOS CORDIALES.

8/10 Good

Fabian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Hotel was too big. We have to be transported by cars to get where we want. It was dificult to go quickly to your room if you needed something. Would be better if at least they had electric cars. The room was nice and the food was good. We liked the different dining restaurants.
Stayed 1 night in Apr 2024
Response from Hotel Real Alma on 8 Apr 2024
Thanks for your comments

10/10 Excellent

Agustin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk personnel was very attentive and helpful.
Stayed 3 nights in Mar 2024
Response from Hotel Real Alma on 24 Mar 2024
Mr. Rios, it was a pleasure to serve you and it was nice to meet you as well as to support you during your stay. His comments help us know we are on the right track. Greetings

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities
Front desk staff was great- didn’t get young ladies name- Nash?? She helped a lot with recommendations and transportation. Hotel was pretty clean. Love the Rain shower.
Stayed 1 night in Mar 2024
Response from Hotel Real Alma on 8 Mar 2024
Good afternoon Mr. Dunbar, it was a pleasure to serve you during your stay and to have supported you. Thank you for your comments, we hope to see you very soon.

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encato en lugar todos fueron super amables desde el muchachito joven que me atendio cuando llege asta el senor que nos cuido los sueños en la noche . Lo recomendaria a mis amogos . Gracias por todo
Stayed 3 nights in Feb 2024
Response from Hotel Real Alma on 4 Mar 2024
Srita Dávila, nos complace saber su estancia fue placentera y de su agrado, esa es la finalidad del equipo. Gracias por sus comentarios.

8/10 Good

Amada

Liked: Staff & service, property conditions & facilities
The hotel is surrounded by street vendors and locals during daytime, 1 block from big market. No elevator , and loud noise at night time (our first night there) due to construcción in front of street. Pros are, just 4 blocks from the zocalo, and the nicest part of town. The hotel itself is clean, simple, has a nice rooftop terrace where breakfast is served, and at night it has a gorgeous view of the city, and it’s personnel are so very kind and helpful.
Stayed 3 nights in Feb 2024
Response from Hotel Real Alma on 1 Mar 2024
Buen dia Sra Armendariz, thanks for the comments made by your hotel in the hotel, all of these are very relevant to continue improving the quality of the service

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff ever
Stayed 3 nights in Feb 2024
Response from Hotel Real Alma on 1 Mar 2024
Good day. It was a great pleasure to serve you during your stay, your feedback helps us to continue improving. Greetings on behalf of the team

10/10 Excellent

Mireya, Santa Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What I love the most about this property was the proximity to the cathedral and the center of Oaxaca. The breakfast in the morning was also really good and the staff was always friendly and helpful.
Stayed 5 nights in Feb 2024
Response from Hotel Real Alma on 24 Feb 2024
Miss Luna, we are glad to know that you enjoyed your stay, from the dishes to the service. We hope to have your preference on your next visit to the City.

6/10 Okay

Sonja

Travelled with partner
Liked: Staff & service
The bathrooms really need upgrades. Sink kind of broken, shower heads not working well. Pillows really old. Staff were very nice and accommodating.
Stayed 7 nights in Feb 2024
Response from Hotel Real Alma on 22 Feb 2024
Miss Sonja, thank you for the feedback on our services, they are very important to improve quality in general. Thank you for being your choice of hotel during your stay.

10/10 Excellent

Raziel

Stayed 1 night in Feb 2024
Response from Hotel Real Alma on 22 Mar 2024
Las evaluaciones de nuestros servicios nos ayudan a seguir por el camino correcto, Gracias por su preferencia

10/10 Excellent

Mary Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel was helpful. It's all new with a colonial decor and near the markets and zocalo.
Stayed 2 nights in Feb 2024
Response from Hotel Real Alma on 13 Feb 2024
Thank you for the feedback Miss Mary Ann Vinton. We are delighted to know that you found our staff helpful and friendly. We hope to see you again on your next visit.

10/10 Excellent

Mary Ann

Stayed 3 nights in Feb 2024
Response from Hotel Real Alma on 22 Mar 2024
Gracias por la evaluación de nuestros servicios y gracias por su preferencia

10/10 Excellent

EFREN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay safe and is 5 minutes from everything. Love it
Stayed 4 nights in Nov 2023
Response from Hotel Real Alma on 26 Jan 2024
Mr Saldana. We are glad to know that you enjoyed your experience with us. We hope to see you again in the future!" Thank you for your review.

8/10 Good

Gabriel, LONDON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel. The area is not the greatest but it’s a short walk to the centre.
Stayed 4 nights in Dec 2023
Response from Hotel Real Alma on 8 Jan 2024
Your comments commit us to continue improving the quality of services, it has been a pleasure serving you.

2/10 Terrible

MARIA GUADALUPE AMARO

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is very noisy, the place it is located is ugly, plain of informal commerce.The food is limited. I do not recommended this hotel
Stayed 8 nights in Dec 2023
Response from Hotel Real Alma on 6 Jan 2024
Your comments commit us to continue improving the quality of our service.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Real Alma is just 5-6 blocks to the center of Oaxaca that offers great shopping and a wide selection of restaurants. There's also a number of local street food sites nearby. This is a great choice if you want to be in the heart of the city.
Stayed 5 nights in Dec 2023
Response from Hotel Real Alma on 31 Dec 2023
Mr. Johnson, guests like you inspire us to be better every day in our services. Happy new year

6/10 Okay

Amanda

Liked: Room comfort
Stayed 5 nights in Dec 2023
Response from Hotel Real Alma on 1 Jan 2024
MISS AMANDA, THANK YOU FOR THE FEEDBACK FOR OUR SERVICES, THEY ARE VERY IMPORTANT TO CONTINUE IMPROVING. HAPPY NEW YEAR

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Real Alma on 15 Dec 2023
Sr Aguilar, gracias por el tiempo tomado para la retroalimentacion de nuestros servicios, los cuales son muy importantes para la mejora. Reciba un cordial saludo. Felices fiestas decembrinas

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centro oasis
Despite being in a busy part of the city, the room was very quiet (soundproofing). We were on the 4th floor and there is no elevator but that did not affect us. The morning complimentary breakfast is OK. The service and front desk help was amazing. We could flush the toilet paper! Fantastic location close to the mercados but a bit annoying with all the maneuvering around the street vendors.
Stayed 3 nights in Nov 2023
Response from Hotel Real Alma on 13 Dec 2023
Good afternoon, thank you very much for your comments, it has been a real pleasure serving you and you have given us the opportunity to assist you. Receive a cordial greeting from the team.

10/10 Excellent

Agustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and closed to main activities, friendly employees. Complementary traditional breakfast
Stayed 7 nights in Nov 2023
Response from Hotel Real Alma on 28 Nov 2023
Mr. Lara, it was a pleasure to serve you during your stay and visit to our state. Thank you for the comments, which are very important to continue improving the quality of our service.

10/10 Excellent

Lourdes

Stayed 3 nights in Nov 2023
Response from Hotel Real Alma on 13 Dec 2023
Sra. Guillen, gracias por su retroalimentacion de nuestro servicio, este es muy importante para seguir mejorando para ustedes. Reciba un cordial saludo

10/10 Excellent

Talia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff was amazing, they wait for us to check is in, and suggest a nearby pla e ro have dinner. Erastemo was incredibly helpful super nice and friendly. He really is the heart of the hotel, always attentive and great host. Thank you Erastemo.
Stayed 5 nights in Nov 2023
Response from Hotel Real Alma on 19 Nov 2023
Thank you for the time taken to evaluate our services, your comments are very important to continue improving our quality for your stay. Receive a cordial greeting from the team, hoping to have you again on your next visit to our beautiful state.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were helpful and courteous, had clean rooms. Breakfast was not all the great but gas eatable. Downtown was close from the hotel and shopping was near by. I’ll go back again to Alma Real.
Stayed 7 nights in Oct 2023
Response from Hotel Real Alma on 18 Nov 2023
Good morning Mrs Turrado. Thank you for your comments, which are very important to continue improving our services. Receive a cordial greeting from the entire team.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are small but overall great experience. Staff was friendly and knowledgeable. Street was busy and noisy but we didn’t mind. We would stay here again.
Stayed 5 nights in Nov 2023
Response from Hotel Real Alma on 14 Nov 2023
Thank you for the time taken to evaluate our services, your comments are very important to continue improving our quality for your stay. Receive a cordial greeting from the team, hoping to have you again on your next visit to our beautiful state.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place in Oaxaca
Great hotel, with great staff, very clean.
Stayed 4 nights in Oct 2023
Response from Hotel Real Alma on 9 Nov 2023
Le agradecemos el tiempo tomado para evaluar los servicios los cuales son muy importantes para seguir mejorando. Reciban un cordial saludo del equipo

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Hotel Real Alma on 4 Nov 2023
Hotel Real Alma le agradece su puntuacion sobre nuestros servicios, los cuales son muy importantes para seguir mejorando

8/10 Good

Javier, Santa Ana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly. They helped with tours that picked/dropped us up from the hotel. Our room was on the ground floor near the lobby #2 and it was a bit noisy in the early mornings. Overall the hotel was great. Pros: walking distance to el zocalo, restaurants, bars and the mercados. Cons: hotel located in the side of town that begins the "questionable" side of town (never felt unsafe), not until my last night did i realize that 3 blocks away from the hotel is the "red light" (ladies of the night) zone. I walked from the zocalo to my hotel around 1am and never felt unsafe. Overall it was a good stay.
Stayed 5 nights in Oct 2023
Response from Hotel Real Alma on 24 Oct 2023
Mr. Rodriguez, thank you for the time taken to evaluate our services, your comments are very important to continue improving our quality for your stay. He receives a cordial greeting from the team, hoping to have him hosted again on his next visit to our beautiful state.

4/10 Poor

Jacobo

Travelled with family
Not a good choice, not recommendable
Zero common sense to treat guests for an early check in . Very dirty, crowded and potential dangerous area of the city. Terrible location.
Stayed 5 nights in Oct 2023
Response from Hotel Real Alma on 5 Nov 2023
Thank you for taking the time to comment on our services, which are of vital importance to continue improving our quality towards you. It was a pleasure to have served you during your stay in our beautiful state of Oaxaca.

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short Walking distance from Benito Juárez and 20 de noviembre markets. Great service, specially Gabriel. They helped me to get taxis, tours and give ideas about what places to visit and how to get there.
Stayed 4 nights in Oct 2023
Response from Hotel Real Alma on 15 Oct 2023
Muchas gracias por la retroalimentacion del servicio del Hotel Real Alma. Fue un placer atenderlos durante su estancia. Reciban un cordial saludo por parte del equipo.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast buffet was limited
Reception staff was nice but the employees serving at the breakfast buffet weren’t as helpful. They never had enough food for the complimentary breakfast and wouldn’t replenish the egg, fruit or anything even when you asked.
Stayed 2 nights in Sep 2023
Response from Equipo Real Alma on 29 Sept 2023
GOOD DAY.HOTEL REAL ALMA THANKS YOU FOR THE TIME TAKEN TO FEEDBACK OUR SERVICES, YOUR COMMENTS ARE VERY IMPORTANT TO CONTINUE IMPROVING OUR QUALITY AND MAKING YOUR STAY THE BEST.

10/10 Excellent

Kayla

Travelled with family
Liked: Amenities
This was one of the best hotels I’ve ever stayed in. The food was really good, the service was EXCELLENT and it was super convenient because it’s super close to the centro! 10/10 recommend
Stayed 3 nights in Sep 2023
Response from Hotel Real Alma on 19 Sept 2023
Good afternoon Miss Kayla. Thank you for the time taken to give feedback on our services. Receive a cordial greeting from the Team.

8/10 Good

IVAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Ana María

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Oaxaca
What a wonderful hotel! A soothing oasis in a busy part of Oaxaca. Room was clean and spacious and quiet, with great a/c. The rooftop terrace is beautiful, and the very kind woman cooked me a delicious breakfast. The desk staff truly were outstanding—-kind and caring. Wish there had been instructions for using the safe box, and I told the desk on checkout, but was there only one night so not a real problem. Many tourists might be put off by walking the streets near the markets to get the hotel, but I know the centro and wasn’t bothered a bit. I encourage people to stay here; much better than a rather disappointing hotel in Jalatlaco I recently visited—-for a much heftier price!
Stayed 1 night in Jul 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place To Stay!
Nice comfortable place to stay. Clean room & very friendly staff!
Stayed 7 nights in Jul 2023

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and clean, the property is within walking distance of the town square, definitely recommend staying here.
Stayed 1 night in Jul 2023

6/10 Okay

Diana

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good i so happy to state in that hotel
Stayed 3 nights in Jun 2023

10/10 Excellent

Greg

Stayed 1 night in Jun 2023

10/10 Excellent

Milvia

Liked: Cleanliness, staff & service, property conditions & facilities
I really recommend this Hotel. I will back
Stayed 1 night in May 2023

10/10 Excellent

JLuis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there And the location as well
Stayed 7 nights in Apr 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio todo el hotel, la habitación de buen tamaño y el personal super amable. La ubicación es perfecta para caminar a los mercados y al centro en general, la calle no es la más bonita pero nos pareció bastante segura. El desayuno es únicamente fruta, huevo, pan tostado y café/té, por la cercanía pueden aprovechar y desayunar un día en el mercado.
Stayed 3 nights in Apr 2023

8/10 Good

CLEMENTE, Los Angeles

Travelled with partner
Liked: Staff & service
No elevator
Stayed 1 night in Apr 2023

10/10 Excellent

REYES

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE LOVED THE STAFF AND CLEANLINESS OF THE HOTEL AND THEY BOOKED A TOUR FOR US
Stayed 4 nights in Mar 2023

10/10 Excellent

MariaIsabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023