HIDALGO 1 · Estudio Tranquilo Junto al Zócalo

Cosy ground-floor apartment located in the heart of the historic district. Its location in the middle of a block makes it ideal for getting away from the hustle and bustle and relaxing. Shared entrance.

The apartment consists of:

1 BEDROOM:
-Double bed
-Air conditioning
-Smart TV with SKY
-Full bathroom
-White noise machine to block out external noise

1 DINING ROOM
-With a table for 3 people
-Small kitchen
-Single bed that can be used as a chair or left ready for another person to use

All windows have blackout curtains



The apartment is on a single level and is located on the ground floor.
The apartment is located in the middle of a block; to access it, you must cross a courtyard.
You can park outside the building, or we can recommend a car park that’s just half a block away.
The building is shared with other tenants, but only the main entrance is shared.

We’ll always be available through the app or by calling the number listed on our profile. It’s common to see our cleaning staff around, and you can ask them for help if you need it.


REGARDING NOISE:
Oaxaca’s historic centre is a multicultural place, full of traditions and delicious food; an essential part of our customs includes folklore and music, which can often cause unexpected noise during celebrations. In addition, some neighbors have dogs as guard animals and some farm animals, such as cockerels.
This may disturb your sleep; with this in mind, we make sure to include earplugs in the first-aid kit for you to use if needed.

CLIMATE CHANGE:
Dear guest, when confirming your reservation, please check the weather forecasts for our city during the dates you plan to visit, so you can get an idea of the current temperature and whether you should expect rain or other weather events. This will help enhance your experience. Remember that, as mentioned above, we only have air conditioning in the bedrooms, not in the common areas

SECURITY:
Our properties have a night security guard who can assist our guests with whatever they need. If a neighbour is making too much noise, you can message us, and we’ll send the guard immediately to ensure the rules are followed.

Guest Rules

I. ACKNOWLEDGMENT OF THE RULES

These guest rules will be in effect from May 2025 through May 2026, during which time the guest expressly and tacitly acknowledges, upon making a reservation, that they accept and are fully aware of these rules, agreeing to all the points mentioned herein, and are obligated to read them and act in accordance with them.

II. PAYMENT FOR ACCOMMODATIONS

A reservation is confirmed only upon receipt of at least 20% of the total accommodation cost, including taxes. The remaining balance must be paid no later than 30 days before the start of the stay; if the remaining balance is not received, the reservation will be immediately cancelled, releasing AALOJAT from any liability to the guest, The minimum 20% required as a deposit is NON-REFUNDABLE after the dates specified in the policies.

III. CHECK-IN

Check-in time for the room is from 3:00 p.m. onward, and check-out time must be no later than 11:00 a.m. Management reserves the right to grant an early check-in if the room becomes available earlier, as well as to grant a late check-out if availability exists for the desired date; however, there is no obligation to grant these benefits even if the guest requests them.

IV. PROPERTY CARE

We recommend that you review the room inventory upon arrival, as it will be checked at checkout; it will be inspected, and in the event of any missing items or damage, the guest will be responsible for covering the cost, which will be charged in Mexican pesos to replace the item or repair the damage.

V. USE OF UTILITIES

Utilities (water, electricity, gas, etc.) provided by the owners must be used in good faith; the price does not include wasteful or excessive use of these services, which helps us keep rates affordable and protect the environment; All guests are required to close the windows, front doors, and water valves, and to turn off lights and air conditioners when leaving the room.

VI. PROPERTY CLEANING

The company’s properties offer different included services, as well as amenities, locations, and designs. Not all include cleaning services; however, you can confirm whether or not this applies to your stay in the manual sent to you for check-in. In that document, you can see if you are entitled to the service or if you must pay a fee. If cleaning is included, you must request it in advance, and it will be performed between 9 a.m. and 11 a.m. at the latest. Guests may opt for daily cleaning or accept the hosts’ suggestion. We recommend making the request well in advance, as it is subject to availability. Guests who do not make their rooms available during those hours will not receive cleaning services. Linens, such as towels and bed sheets, will be replaced after a 7-day stay, at which time the room will also be cleaned. If you require them before this date, there will be an additional charge. Stains on sheets that can be easily removed will incur an additional charge of MXN $50.00 per item. (Face towels are excluded.) Linen items that cannot be stain-removed (due to hair dye, paint, rust, sauce, permanent markers, etc.) will be charged at the cost of a new item in Mexican pesos; we will inform you of the amount if this occurs. (See the attached table).




VII. SECURITY MEASURES WITHIN THE ROOM

Any item or cash valued at more than $ $250.00 must be reported to management before the start of the stay, so that their existence can be verified and a record made that they will be in the room. Guests must store their valuables in the safety deposit boxes located on the properties. Management is not responsible for any loss or misplacement of items or cash left in guest rooms or in the public areas of the properties that have not been registered.

VIII. LOST AND FOUND ITEMS

Items or valuables left behind by a guest in any of the facilities at our properties will be held by management for a period of up to fifteen days; after which they will be disposed of as lost property. If a guest wishes to recover them, the shipping costs will be borne by the guest, who agrees to pay an additional 25% to cover the time spent by our employees on this additional task.

IX. QUIET AND RESPECT FOR OTHER GUESTS AND HOTEL STAFF

Starting at 9:00 p.m., noise levels must be kept to a minimum in all rooms and units. Please also respect the nighttime quiet hours in the hallways, stairwells, and common areas, avoiding any behaviour that may disturb other guests at the resort, including loud music and loud conversations. Parties are prohibited unless the entire resort is rented out. In the event of a violation of the preceding provision, if the guest is asked to end the party or gathering and refuses, management is authorised to terminate the stay immediately without any possibility of a refund. If we are unable to contact the guest, a fine of MXN $1,500.00 s will be imposed, which must be paid in cash before the day of departure. Otherwise, a payment request will be submitted through the app.

X. DAMAGE, DIRTY ROOMS, LOST KEYS

In the event of damage to the property or its furnishings, or if the keys are lost, the person responsible must pay for the damage caused. (Cost per lost key: $20). Payments of this type must be made immediately in cash, by credit card, or via a payment link (the person who made the reservation is responsible for these payments). Theft or intentional damage will be reported immediately to the police, and management is authorised to terminate the stay at that time with no possibility of a refund. It is prohibited to engage in any act that causes damage or harm to the property or to other guests, or to engage in conduct contrary to decency or social norms.

XI. MISCELLANEOUS PROVISIONS

Management does not authorise access to the rooms to any person who has not been previously and expressly authorised by the reservation holder and whose information has not been previously shared with management. Persons acting on behalf of the company or providing services related to the lodging shall have free access to the rooms occupied by guests. In the event that guests are absent for more than twenty-four hours without prior notice to the management, the stay may be terminated or suspended, as applicable, and their luggage may be collected.

XII. ACCIDENTS OR INCIDENTS WITHIN THE HOTEL

The hotel is not liable for any type of accident and/or incident that a guest may suffer within the hotel premises, such as falls, blows, animal bites, among others. Any expenses resulting from such an accident or incident shall be borne by the guest, ex