Dear Nabil,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences for all our guests. We hope to welcome you back to your home away from home.Best regards,

Dear Jesus,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences for all our guests. We hope to welcome you back to your home away from home.Best regards,

Dear Pamela, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Nicholas Jay, Thank you for sharing your comments with us. We are pleased to inform you that, as advertised on all our platforms, we are a family hotel. We regret to read that your stay did not fully meet your expectations. We appreciate your feedback and you can be assured that we will take it into account to conduct the necessary investigation and make the appropriate improvements based on the results. We value your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future.Kind Regards.

Dear Wensdae,We regret to know that, despite our numerous efforts to ensure you enjoyed your stay, they were not sufficient. We always strive to provide a positive experience for all our guests. Regarding the pool and beach chairs, we understand the inconvenience caused by other guests reserving seats; however, we did our best to manage the situation and offered assistance to ensure your comfort, including the option for our pool concierge to help you find a suitable spot. Our concierge service has never been closed and is available daily from 7 am to 11 pm to assist with any request, including yours. We regret to know that despite our efforts to make your stay memorable, it led to this perspective. Rest assured, we will take into account your kind feedback to continue improving.Best regards,

Dear Tyler James, Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.We are particularly interested in your comment regarding the reservation on our restaurants, as our Expedia guests have the benefit of requesting their reservations upon check-in at the Altitude Lounge. Could you please provide us with more details on this matter? Any additional information you can provide would be greatly appreciated. We remain attentive to your response. Warm regards,

Dear Hector, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Terri, Thank you for your feedback. We are glad to read that you enjoyed the ocean and the view from your room. At our establishment, we welcome all our guests, both national and international, without distinction. We take pride in being an inclusive place where people from all nationalities can enjoy our facilities. During the weekends, it is common for us to receive a higher number of visitors, which can include special events such as weddings. We appreciate your understanding and rest assured that we will take your kind comments into consideration to continue improving. We hope to have the opportunity to welcome you again on quieter days for an even more pleasant experience.

Dear Mary A , Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Mike Philip,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences for all our guests. We hope to welcome you back to your home away from home.Best regards,

Dear Katelyn Mary,We appreciate the time you have taken to share your feedback with us. We are sorry to read that your experience did not meet your expectations. However, we would like to address some of your observations and clarify a few important points.During your stay, our team made every effort to enhance your experience. We upgraded you to a room five categories higher than the one you booked, provided complimentary massages, a late checkout, and free room service. These efforts were made with the intention of ensuring a pleasant and comfortable stay.Regarding your comment about discrepancies with the information on the Expedia platform, it is important to note that we work closely with all online travel agencies to ensure the information provided is accurate and up-to-date.We regret that despite all our efforts, this has been your perspective.We remain at your disposal.Kind regards.

Dear Rigoberto,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Rigoberto,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Anahit ,We greatly appreciate the time you have taken to share your review and comments with us. This allows us to evaluate our performance and provide other travelers with a more accurate vision of what their experience would be like if they stayed with us. We deeply value your wonderful comments and feedback. However, we noticed that you rated us with 3 stars, and we would be grateful if you could share with us the reason behind this rating. Your insights are invaluable to us as they help us identify areas where we can continue to improve. Once again, we thank you for choosing us and for taking the time to provide your feedback.Warm regards

Dear Raul,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Noe,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Ahmet Tiskaya,We greatly appreciate the time you have taken to share your review and comments with us. This allows us to evaluate our performance and provide other travelers with a more accurate vision of what their experience would be like if they stayed with us. We deeply value your wonderful comments and feedback. However, we noticed that you rated us with 3 stars, and we would be grateful if you could share with us the reason behind this rating. Your insights are invaluable to us as they help us identify areas where we can continue to improve. Once again, we thank you for choosing us and for taking the time to provide your feedback.Warm regards,

Dear James,Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Guillermo, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Don Allen, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not completely meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Grethel, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Ann Marie, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Sarah Elizabeth, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Pravineet Pravinesh, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Megan, Thank you very much for sharing with us. We are pleased to know that you enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We hope to welcome you again to this, your home.Best regards,

Dear Silvia, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear RAKESHNI, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Taryn-Lea Crystal, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Nicholas,We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal.Best regards,

Dear Karen, Thank you very much for sharing with us. We are delighted to know that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Diego, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Julene,Thank you very much for sharing with us.We are pleased to read that you have fully enjoyed the property and your vacation destination.We strive every day to provide memorable experiences to all our guests.We look forward to welcoming you back to this, your home away from home.Sincerely,

Dear Anil, We appreciate the time you have taken to share your feedback with us. We regret to learn that your stay did not meet your expectations. It would be greatly appreciated if you could share the details of what did not meet your satisfaction in order for us to conduct the necessary investigation and take corrective measures. We remain at your disposal. Best regards,

Dear Reagan, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Kara,We appreciate the time you have taken to share your feedback with us. We are glad to read that, despite the mentioned aspects, your stay was enjoyable. We want to assure you that we take your comments seriously, and as such, we will conduct a thorough investigation and implement the necessary corrective measures according to the findings. We remain at your disposal.Best regards,

Dear Zaira, Thank you very much for sharing with us. We are pleased to know that you have thoroughly enjoyed the property and your vacation in the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Best regards,

Dear Mireille, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Virginia,We appreciate the time you have taken to share your feedback with us. We are sorry to read that your stay has not met your expectations. Rest assured that we will conduct the necessary investigation and take corrective actions according to the results. We remain at your disposal.Best regards,

Estimada Belen, Muchas gracias por compartir con nosotros. Nos complace saber que has disfrutado de la propiedad y de sus vacaciones en el destino. Nos esforzamos cada día por brindar experiencias memorables a todos nuestros huéspedes. Esperamos poder darle la bienvenida nuevamente a esta, su casa.Saludos Cordiales,

Dear Gladys, Thank you very much for sharing with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Amy, Thank you very much for sharing with us.We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Sincerely,

Dear Yakeia,We appreciate the time you have taken to share your feedback with us. We regret to hear that your stay did not fully meet your expectations and that it has led to this perception. We are particularly interested in the issue you mentioned regarding having to queue to make a reservation, as our Expedia guests have the benefit to request their reservations upon check-in at the Altitude Lounge. Could you please provide us with more details on this matter? Any additional information you can provide would be greatly appreciated.We remain attentive to your response.Warm regards,

Dear Stanley C,Thank you for taking the time to share your feedback with us. We regret to learn that certain aspects of your stay did not entirely meet your expectations. Please be assured that we will carefully consider your valuable comments as we conduct our investigation and take appropriate corrective actions based on our findings. We are fully committed to addressing any issues you may have encountered and remain available to assist you in any way we can.Best regards,

Dear Janeille,We appreciate the time you have taken to share your comments with us. We regret to know that your stay did not meet your expectations due to the internet service. As our platforms indicate, we have WiFi available in common areas. As a family-oriented hotel, we promote family interaction and enjoyment, as well as providing a space to disconnect and relax. We apologize for any inconvenience this may have caused. Rest assured that we will take your kind comments into account to continue improving. We remain at your entire disposal.Best regards,

Dear Vanessa,We sincerely appreciate the time you have taken to share your feedback with us. We regret to learn that some aspects of your stay did not fully meet your expectations. In order to address the matter properly, we kindly invite you to provide us with details regarding the aspects that did not fully satisfy you, so that we can conduct the necessary investigation and take the required corrective measures. We remain at your complete disposal.Best regards,

Dear Paula, Thank you very much for sharing with us. We are pleased to know that you have enjoyed the property and your vacation in the destination. We strive every day to provide memorable experiences to all our guests. On the other hand, we regret to know some aspects did not fully please you during your stay. Rest assured that we will take your kind comments into account to continue improving. We look forward to welcoming you again to this, your home. Best regards,

Dear Silvia Garcia,Thank you for sharing your review with us. We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely,

Dear Eleazar,We appreciate the time you have taken to share your feedback with us. We value your input regarding our regulations and policies. It's important to note that these guidelines are standard in the hotel industry and are consistently applied across all hotel complexes.The charge for lost keys is a common practice in most hotels. Additionally, with proper care, there shouldn't be any concern about this matter. We apologize for any inconvenience this may have caused.Regarding room service, information about the additional fee associated with it is available on all our platforms, typically around 100 Mexican pesos. Furthermore, it's important to clarify that all meals and beverages are included. You can request as many dishes as you'd like, and the only charge will be for the delivery service.We remain at your disposal for any further inquiries you may have.Warm regards,

Dear David, Thank you very much for sharing with us.We are delighted to read that you have fully enjoyed the property and your vacation at the destination. We strive every day to provide memorable experiences to all our guests. We look forward to welcoming you again to this, your home. Sincerely, E-Concierge.