Overall, we had a great stay. The location is not exactly central, but Novi Sad isn't huge, so it is still good. The check-in process was fast, and we were assisted with our luggage to the room.
The hotel is rather new and really well-maintained. It features a nice, subtle fragrance throughout the entire property. Our room was spacious and featured modern decor. The furniture was in great shape, especially the bed. Housekeeping did a good job on a daily basis (the bathroom was spotless).
We were absolutely satisfied with the Internet connection - stable and fast throughout the hotel premises.
Compared to other Sheraton hotels worldwide, this hotel has a breakfast selection a bit below average. The buffet service runs until 10:30 am, but the variety of choices is time-related. If you arrive before 9 am, you will find a decent selection, but it seems that they don't replenish many items later on. Coffee from the automatic machine is included in the price. A proper espesso can be ordered, but at additional cost, which I feel should be rethought by the management as the breakfast is already a bit overpriced for the value.
The hotel features a modern and clean fitness centre open 24/7. We also visited the spa - it was spectacular. Bottom line: With its courteous staff, standardised service, cleanliness and amenities, this hotel is definitely above average for Novi Sad. If only the breakfast buffet were improved a bit, I believe this hotel would have just a perfect value for money.