Nova Serrana Hotels, Ouro Branco

"Clean room, nice place, a bit far from Historic Center, need to Uber or Drive. Breakfast not too good, mainly ate the fruit."

"So much disappointment to sum it up. I came in upgraded my room for a bigger bed. In the room the floors were not level, the water took 20 min to heat up, not including the low pressure my toilet clogged on day one by day four couldn’t take it anymore and after excessively complaining they changed rooms when all I asked for was a maintenance person (none on site??!! ). New room was worse then the old but they said they would not charge the upgrade fee which they lied. They did charge me but cut $80 off price of total stay. All I needed was a plunger, not available but the market around the corner had one for 7$. New room had uneven floors and was located facing Main Street. Also on fourth floor of hotel. Top floor windows were single pane and might have well not been there. All the street noise came right into the room all day night long. There were spots In the walls / window area where you can see right though to the street. Meaning I can spit onto the street from the room through the floor. I can see clearly to the floor below as well. The roof. Made of tin was so annoying noisy when it rained unbearable. I did not sleep one night In the new room since getting it. But I was too scared to keep complaining because they literally did nothing to help. The bathroom bidet was leaking so bad it was flooding the. Bathroom. I had to turn It off from the valve instead of the handle because it wouldn’t stop. I have photos of all the lunacy. On the last day construction. "

"In Brazil childrem are not allowed in Motel. Only 21 and older. .on the site that is nothing saying that Levile is a Motel. Very wrong.i had to spend the night with my 2 teenagers because i got the for my check in around 10:30. Expedia needs to specify if it is a Hotel or Motel. There is notice sayind on the website, also alloed me to asd the teenagers. "

"Hotel excelente, el personal muy amable, la habitación muy cómoda, el desayuno muy bueno y el restaurante también. Lugar muy tranquilo y agradable, y no muy lejos del centro histórico."

"Enjoyable and welcoming "

"Hotel fica numa ladeira muito inclinada numa rua estreita, tornando a entrada e saida do estacionamento quase impossivel, principalmente se o seu carro for grande e os funcionarios nao ajudam, pra nao se comprometerem. Entrar e sair do estacionamento foi simplesmente assustador. Hotel tem praticamente o mesmo preço dos demais na regiao, mas nao oferece café da manha. Quarto e cama OK, mas tudo muito empoeirado. O hotel estava praticamento vazio, mas nos foi dado um quarto com dois andares de escada, desnecessariamente. "

"Good hotel "

"We DID NOT STAY , it was so bad that after waiting nearly an hour for NO REASON and seeing the SMELLY CONDITIONS OF THE ROOM,we looked for another place , I told them to stick MY MONEY UP THEIR BODY! I WILL NEVER BUY ANYTHING IN ADVANCE FROM YOU: I wasted my money "