Norwood Hotels, Birmingham

"Shannel, I hope that was her name, was very kind a helpful. It was nice being treated with care."

"Our stay was perfect. We were in town for an AAU Basketball event in Hoover. The two rooms we had were clean and the staff we friendly and helpful. Edwin, with corporate customer service, was very helpful in changing the "

"For two nights we did not have hot water. Only in the morning. We had a take cold fast showers .Also they don’t have housekeeping. They throw the trash away but don’t do the bed or bring clean towels. Front desk not very helpful. I would not stay at this hotel again. "

"I had no access to WiFi during my stay. The overnight auditor had a negative attitude about it, so after three attempts to get connected, I stopped trying. When he saw me step off the elevator to ask about it again, he took a deep breath as if I was bothering him, which made the situation even more frustrating. There was no microwave in the room, so our food was cold when we returned because we had to drive three miles just to find something to eat. Parking was also inconvenient — we had to park on the street if we didn’t want to pay for valet parking. On the positive side, breakfast was above average and the room itself was comfortable."

"Room was clean with an exception the shower curtain had something nasty on it and a pillow case was questionable. What? No refrigerator? Staff were nice. Hoping for a haunted stay but to no avail."

"This was a great value for the price. The recently upgraded room was clean and comfortable, although I am not a big fan of heavy air freshener. The shower was hot with good water pressure. I would stay here again"

"Loved this hotel!"

"Not the best, my room stunk so bad of cigarettes and weed. Everything was sticky in my room. There’s was a flickering light right outside my window that the curtains couldn’t even cover. Won’t be back"

"My stay was perfect"