"I had one of the worst hotel experiences I've ever encountered at Quality Inn. The first room I was assigned had a strong, unpleasant odor, the pillows were torn and visibly unclean, and the door lock was broken, creating both hygiene and safety concerns.
When I reported these issues, the staff offered me a different room. Unfortunately, the second room was not much better. It had a strong chlorine-like smell and showed similar cleanliness problems. At that point, I did not feel comfortable staying at the property and decided to leave.
The most disappointing part was what happened afterward. The receptionist acknowledged the issues and informed me that my refund request would be submitted to the appropriate team for review. Despite the documented problems and the fact that I never stayed in the hotel, my refund request was later denied without any clear explanation.
This hotel failed to provide a clean, safe, and acceptable room, and then refused to take responsibility when the issues were reported immediately. The customer service and refund policy are extremely disappointing and seem designed to avoid accountability rather than resolve legitimate guest concerns.
I would strongly advise travelers to think twice before booking here. Cleanliness, room maintenance, customer service, and fairness in handling refunds were all far below expectations."
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