Casino Hotels & Resorts in Northern New Mexico from AU$91

"Very clean and hotel staff were a great welcome. Rooms are uniquely decorated with local artists. Very neat. "

"Upon arrival, we were very excited about our first time visiting New Mexico and thought we had found the perfect hotel. Unfortunately, our experience started off poorly during the check-in process. We spent about 30–45 minutes at the front desk even though there was no line or other guests waiting. The employee at the front desk asked for my ID, which I handed to him, but instead of handing it back he tossed it back to me. I immediately called him out about it. When you work in customer service, basic respect should be expected. While checking us in, he also said he could not find the second room that was included in my reservation. I explained that both rooms were booked and fully paid for at the same time when I made the reservation. Several employees then came over to check the computer, my email confirmation, and even the back office. During this process, my best friend’s credit card was also charged an additional $700. Eventually they figured out the issue. Somehow the reservation had been placed under another traveler’s name, even though it had already been paid for. We requested to have our rooms on the same floor and connecting if possible. They were able to put us on the same floor, but the connecting rooms never happened. Then on the third night, the air conditioner in our room stopped working in the middle of the night. It was an extremely miserable night, especially for someone like me who suffers from severe asthma. The heat made it very difficult to breathe"

"Speedy check-in with excellent customer service. Room was clean and bed was comfortable. "

"My room was great, clean and quiet. Outside the hotel was a man going thru the trash looking for food, made me sad. I found the desk clerk that checked me in was professionally polite, but not friendly. After a bit of begging on my part, I old and I was tired from driving, he did get me a room at 3:45. The other desk clerk was very friendly and personable. The lobby and halls were very clean. "

"The hotel was clean and the staff were friendly and helpful."

"Room was as expected, nothing special, nothing bad. This is the worst Casino I’ve ever been to. Heads up, no smoking, no alcohol on the casino floor, no craps due to staffing post Covid is what one of the dealers told me. Food was also sub par, ordered nachos, Chips were beyond stale, waitress, “ok, I’ll let them know.” No resolution offered after that. Needless to say, I will return the 30th of Neveruary and if anyone asks? Yeah don’t waste a dime there."

"This location was excellent, accommodations, peaceful comfortable bed was really nice. Staff was helpful and kind. Super pet friendly room was extremely clean."