Luxury Hotels & Resorts in Northern Mexico from AU$120

"I stayed at the Hotel Riu Emerald Bay with my fiancé for 8 days. Up until the 5th day, we were having an amazing vacation — but unfortunately our experience took a horrible turn. While we were out, someone entered our room and stole $1,500 USD cash from my wallet, which was inside my purse and packed in my luggage. We didn’t realize it until the next day because we had stayed in the room that evening and didn’t go anywhere. We immediately filed a report at the front lobby and were told to wait 48 hours for an outcome. The following day we followed up with Anna from Public Relations, who told us she could not give us any information because it was “confidential.” She did say we could wait in the lobby on checkout day since our flight was later that evening. On checkout day, we spoke with management and eventually with the hotel director, Daniel, hoping to get answers or some type of resolution. Instead, we were told there was “no proof” the money existed and basically nothing could be done. What makes this even more frustrating is that these rooms require a key card to enter, and the doors lock automatically when you leave. Unless someone climbed through the balcony, access should only be possible with authorized entry. And honestly, even if guests choose not to use the safe provided in the room, that still does not justify people being able to enter your room and steal your money or valuable belongings. Guests should feel safe leaving their personal items in their room"

"3rd time staying here. Excellent beach view, staff was great from check-in all they way to housekeeping. Loved it all, always have a great time."

"Excellent"

"Everything was very good very nice people. The only thing is the restaurant too expensive for the class of food."

"Beautiful property. Clean room. However its a bit Overpriced for what you get. They tried to overcharge me for the "hotel fee" immediately upon check in. Just be prepared to over pay for everything and be hounded over and over by relentless vendors when you're relaxing on the beach. The town of Puerto Peñasco is in rough shape, and reminded me of the dirty sketchy side streets of ghetto Tijuana. But hey.. it's Mexico "

"One of the spots 2 stay in Rocky Point, always looking forward to staying here."

"This was our second time staying in Pueblo Bonito and we came back because it’s always an amazing experience. Staff is amazing especially waiters in restaurants already recognized my kids and knew what they wanted to drink. Our room was upgraded to a suite and we had the best experience ever. "

"The rooms have broken and damaged furniture. The shower curtain was too short for the shower and had no shower liner. The blind was broken and could not go down. Second room I was shown was worse."