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Reviews of Dukes Inn Northam

2.5 out of 5
Dukes Inn Northam
197 Duke Street, Northam, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 184 reviews" "
Rating 8 - Good. 66 out of 184 reviews" "
Rating 6 - Okay. 19 out of 184 reviews" "
Rating 4 - Poor. 9 out of 184 reviews" "
Rating 2 - Terrible. 3 out of 184 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was very average Food service was terrible. Ordered pizza only to be told 20 mts later that they didn’t have all the ingredients and then ordered crumbed squid that was very over cooked. Almost inedible. I did receive a free drink and the room was great
Stayed 2 nights in Nov 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above comments. If there was a negative aspect the shower head was a little too big splashing the bathroom floor - slippery. Otherwise a most enjoyable experience. Will book next time when kitchen is open.
Stayed 1 night in May 2023

10/10 Excellent

Joelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its awesome
Stayed 1 night in Apr 2023

10/10 Excellent

Kel

Travelled with family
Liked: Staff & service
A
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quite
Stayed 1 night in Mar 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy beds, big tv, bar fridge with freezer, microwave & just more than the facilities I needed on this occasion but awesome to see
Stayed 1 night in Feb 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly, I never fill these surveys out. But the service from the team behind the bar on the day I checked in was exceptional! Extremely accommodating, and went out of their way to ensure my out of hours check in was smooth. Everything was great.
Stayed 2 nights in Feb 2023

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience staying at the Dukes Inn. Clean and well appointed rooms. Friendly and efficient staff.
Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked the old Australian heritage building and the evening meal was very good too

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great stay
Loved every part of our stay and the food was fantastic.
Stayed 1 night in Jan 2023

4/10 Poor

Kaye

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We are a couple in their late 70's. We were told our room would be ready at 12 noon. We arrived shortly after that and found that it was not ready. We attended a nephew's funeral in the afternoon and my husband was quite unwell when we got back and had trouble getting up the stairs. About 5 minutes later someone came to the door and offered us alternative accommodations but as it meant tackling the stairs again I refused it. On second thoughts I should have accepted but my husband was not well enough to have to move at that time. My problem is if that unit was available in the afternoon, why were we not offered it on arrival, even if it cost more I would have preferred it, especially as it apparently had its own en suite.
Stayed 1 night in Jan 2023

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness
No one available for check in. Very basic accommodation for price. No hot water either. Would not use it again
Stayed 1 night in Dec 2022

10/10 Excellent

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent tyvm
Stayed 1 night in Dec 2022

8/10 Good

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia allowed me to book a room that was unavailable so had to get another room for the second bed. Caused some dramas but the hotel ended up giving me a 2nd room at no extea charge so that was nice.
Stayed 1 night in Dec 2022

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and cheap place to stay when traveling. Staff were friendly and helpful. Could have done with a small desk in the room but otherwise for the price excellent value.

6/10 Okay

Simone

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The accommodation was comfortable and clean. The lady at reception on arrival was rude and very in helpful. Check-out customer service was a lot better.
Stayed 1 night in Dec 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly and helpful, food was good, room was comfortable. Would def stay again

10/10 Excellent

Keith

Stayed 1 night in Dec 2022

8/10 Good

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice room
Stayed 1 night in Nov 2022
Response from Dukes Inn Staff and Management on 5 Dec 2022
Dear Emma,Thank you for you much appreciated review. Hope to see you again in the near future

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Melanie

Travelled with group
It was okay
Stayed 2 nights in Nov 2022
Response from Dukes Inn Staff and Management on 5 Dec 2022
Dear Melanie,Thank you for much appreciated review and support. Hope to see you again iin the near future

6/10 Okay

Louise

Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2022
Response from Dukes Inn Staff and Management on 5 Dec 2022
Dear Louise,Thank you for your much appreciated review. Hope to see you again in the near future.

10/10 Excellent

Leola

Stayed 1 night in Nov 2022

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & spacious.
Stayed 1 night in Oct 2022
Response from Marthie on 5 Dec 2022
Dear Ray, Thank you for your much appreciated review. Hope to see you again in the near future

10/10 Excellent

Debbie

Stayed 1 night in Oct 2022

8/10 Good

Cheryl

Stayed 1 night in Oct 2022

4/10 Poor

Verified traveller

Disliked: Staff & service
Don't stay here on a Public Holiday
we arrived on a WA public holiday, not aware as not PH in our state. Not informed when booking, received txt 4 days before arrival to advise PH and everything closed, key to room would be in a security box, no information as to location of box and that our room was offsite. Only stayed 1 night everything still closed when we left at 0930am the next day.
Stayed 1 night in Sep 2022
Response from Dukes Inn on 5 Oct 2022
Dear valued guest,Guess if you knew 4 days in advance, you could still have cancelled if it was such an issue. Penalty rates kill any small business. Im hoping you would understand.

10/10 Excellent

FAYE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
The Hotel & Staff were exeptional. The meals were Beautiful although a tad overpriced. Having said that they were no more overpriced than most restaurants through the Wheatbelt. We will stay again next time we are in Northam.
Stayed 2 nights in Sep 2022
Response from Marthie on 5 Oct 2022
Dear FayThank you for much appreciated review and we look forward seeing you again.

8/10 Good

MIRJANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old charm , easy parking.
Stayed 1 night in Sep 2022
Response from Marthie on 27 Sept 2022
Thank you for your much appreciated review

8/10 Good

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great hotel keep coming back
Stayed 2 nights in Sep 2022
Response from Marthie on 27 Sept 2022
Thank you for your much appreciated review!

8/10 Good

Kristy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean an close to everything we needed
Stayed 1 night in Aug 2022
Response from Marthie on 13 Sept 2022
Thank you for much appreciated review! hope to see you again soon!

4/10 Poor

Ramona

Travelled with family
Disliked: Amenities
We did not realise it had shared bathrooms. 3 bathrooms for the whole top floor of rooms. The bathrooms were filthy by morning, each time I had a shower there were public hairs on the shower floor, they only get cleaned once a day which is not enough. We also did not realise the room is just a bedroom with fridge and tv. If you want to have coffee or more water you have to go to the bathrooms for access to water which is very unhygienic. We couldn't wash out our cups as there were no facilities in the room to do it. It's extremely basic and not worth it. They shouldn't be allowed to have shared bathrooms and no kitchen facilities in this day especially with covid. Ship cabins and caravan park cabins are way better than this. Stay here as a last resort. The only good thing is the rooms are serviced daily which thankfully refills a litre bottle of water in fridge our only access to water. But that is honestly it. Never again!
Stayed 2 nights in Aug 2022
Response from Dukes Inn Staff and Management on 13 Sept 2022
"It was a nice clean an close to everything we needed"....the response to guest before you. I know that we take very good care of our non-ensuited rooms built in 1907. The rooms ARE well furnished, comfortable and kept kleen. So are the bathrooms. If you go for cheaper, that will be what you get. We also do offer ensuited self-catering luxury rooms. Please booke direct in future to prevent missed information.

8/10 Good

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old character hotel , very clean and lovely touches like flower arrangements in the hallway , warm and comfortable. The restaurant was excellent and lovely friendly service everywhere,
Stayed 1 night in Aug 2022
Response from Marthie on 25 Aug 2022
Dear valued guest,Thank you from the bottom of our hearts for such lovley remarks.

10/10 Excellent

Sallie

Stayed 1 night in Jul 2022
Response from Dukes Inn on 5 Aug 2022
Thank you for your highly appreciated review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very clean rooms.
Stayed 1 night in Jul 2022
Response from Dukes Inn on 5 Aug 2022
Dear valued guest! Thank you for your much appreciated review. Hoping to see you abgain in the near future!

10/10 Excellent

Nicci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a lovely stay.
Stayed 1 night in Jun 2022
Response from Dukes Inn on 5 Aug 2022
Dear valued guest! Thank you for your much appreciated review. Hoping to see you abgain in the near future!

10/10 Excellent

Lorraine

Stayed 1 night in Jun 2022

10/10 Excellent

Sharron

Liked: Staff & service, amenities
Stayed 1 night in May 2022

8/10 Good

Linda

Stayed 1 night in May 2022

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great well done will be back soon
Stayed 2 nights in Apr 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2022

8/10 Good

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant destination and the price was right
Stayed 1 night in Apr 2022

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2022

6/10 Okay

Dee

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was lovely but very over priced for what we got. No room service. The stairs were hard work for older people.
Stayed 1 night in Apr 2022

2/10 Terrible

Robert

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The bed had mouse droppings throughout the blankets and I slept on the floor.
Stayed 3 nights in Apr 2022

8/10 Good

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are not comfortable.
Stayed 4 nights in Mar 2022
Response from Dukes Inn on 5 Apr 2022
Dear Robert, Thank you for your note, we will pass this info through to management

8/10 Good

MARISA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation & the pub is good too with great atmosphere. My only complaint is our room had a double bed, when the Roma description said it had a Queen bed. Apart from that, I couldn’t fault our stay.
Stayed 1 night in Feb 2022

2/10 Terrible

Ilijah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not worth 80 dollars and the front desk lady was very very rude.
Stayed 1 night in Jan 2022