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Reviews of The Northallerton Inn - The Inn Collection Group

4 out of 5
The Northallerton Inn - The Inn Collection Group
72 High St, Northallerton, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 75 out of 96 reviews" "
Rating 8 - Good. 14 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 0 out of 96 reviews" "
Rating 2 - Terrible. 2 out of 96 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel, friendly staff, warm, cosy, great full English breakfast, our go to place in Northallerton
Stayed 1 night in Apr 2024
Response from Guest Experience on 22 Apr 2024
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

10/10 Excellent

Thanushanth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely owner
Lovely owner & beautiful place
Stayed 1 night in Feb 2024
Response from Guest Experience on 4 Mar 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

david

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful. Lovely room.
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
A very friendly and helpful staff. Nice room. Nice breakfast. Nice hotel.
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for your feedback. We would love to welcome you back.

8/10 Good

Peter

Family lunch meeting
Family meeting followed by comfortable overnight - a nice trip - short wander round town - lovely weather helped
Stayed 1 night in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean room, comfy bed, amazing walk in shower, evening food and drink lovely, breakfast fantastic. Best of all, really friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from Guest Experience on 30 Jan 2024
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel & Superb Staff.
Superb location, free parking a binud. 2 mins walk to town but quiet. Rooms beautiful, good size and spotlessly clean. Staff as good as i have come across anywhere. So friendly and helpful. As good as anywhere we have stayed. Will definitely return soon.
Stayed 1 night in Jan 2024
Response from Guest Experience on 29 Jan 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience on 29 Jan 2024
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Joanne

Stayed 2 nights in Jan 2024
Response from Guest Experience on 29 Jan 2024
Thank you for your rating. We would love to welcome you back.

6/10 Okay

Edwin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience on 29 Jan 2024
Thank you for taking the time to rate us.

10/10 Excellent

Georgina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable room with a great shower.
Stayed 1 night in Nov 2023

6/10 Okay

Stephanie

Stayed 3 nights in Nov 2023
Response from Guest Experience on 27 Nov 2023
Thank you for taking the time to rate us.

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good potential break dashed by a bug!!
Stayed 3 nights in Nov 2023
Response from Guest Experience on 27 Nov 2023
I am sorry to hear this. We hope to welcome you back when your feeling better.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel.
Great hotel right on the high street so very convenient for everything. Rooms are clean and of a high standard and the bar area is very nice with a good variety of drinks. the breakfast is good apart from the scrambled eggs (please get your chef to learn how to cook scrambled eggs properly, not like dried bullets).
Stayed 1 night in Nov 2023
Response from Guest Experience on 27 Nov 2023
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
A lovely stay at this unique inn. Great location, welcoming friendly staff, beautiful decor, comfortable bed, high level of cleanliness, tasty food.
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy holiday.
Had a really enjoyable stay. Room was very comfortable. Food was good. Staff were friendly and helpful.
Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for passing on your feedback. We could not be happier that you had a enjoyable stay with us. We hope to see you very soon.

10/10 Excellent

Mrs P R

Stayed 1 night in Nov 2023
Response from Guest Experience on 14 Nov 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay with excellent food and atmosphere
A really lovely Inn - bar and restaurant stunning, food was excellent. The rooms are decently decorated and well stocked, very modern and clean corridors/public areas - not so easily found these days. Lovely welcoming staff as well. Good and easy parking. Thumbs up!
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Chris

Stayed 1 night in Oct 2023
Response from Guest Experience on 16 Oct 2023
Thank you for your rating. We hope to see you again soon.

8/10 Good

Tom

Clean, modern, great staff!
Stayed 1 night in Oct 2023
Response from Guest Experience on 13 Oct 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, staff were friendly. Room was comfortable, spacious and equipped with hairdryer, ironing board and tea/coffee facilities. The shower was great!!
Stayed 2 nights in Oct 2023
Response from Guest Experience on 10 Oct 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Amanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect little hotel where every member of staff could not have been more lovely or helpful 😊. They went to real effort to change our booked room for one with a walk-in shower; they cheerfully cooked plates of sausages for our dogs. We definitely recommend it!
Stayed 2 nights in Oct 2023
Response from Guest Experience on 9 Oct 2023
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your rating. See you again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Great location for walking to the town. Room and bathroom very clean. Staff made us feel very welcome. Dinner was very tasty and beer was most enjoyable.
Stayed 1 night in Sep 2023
Response from Guest Experience on 9 Oct 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is new, modern, very clean and all the staff were great. Excellent breakfast. Evening meals and drinks what you would expect to pay nowadays in this economic climate for this type of establishment. Would highy recommend the hotel.
Stayed 7 nights in Sep 2023
Response from Guest Experience on 20 Sept 2023
Thank you so much for your recent review. It made our day!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Loved It !
Wonderful hotel at one end of town with ample parking. The food was great. We had a problem with a radiator which was stuck on full on in our room. The manager moved us to an upgraded room. We were very impressed.
Stayed 1 night in Sep 2023
Response from Guest Experience on 20 Sept 2023
Thank you for sharing your recent review and understanding. We would love to welcome you back.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much appreciated the twin beds vs king option. The room and bathroom were both spacious. The food was excellent, but only surpassed by the courteous staff.who.werw attentive to our every need.
Stayed 1 night in Sep 2023
Response from Guest Experience on 20 Sept 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Guest Experience on 7 Sept 2023
Thank you for taking the time to rate us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 7 Sept 2023
Thank you for your rating. We hope to welcome you back soon.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Beautiful hotel, with a fabulous bar with restaurant. Food was great, we as a family really enjoyed it. Breakfast was delicious no faults at all. The staff was kind and helpful. Room was lovely, nice and clean and comfy. Overall a great stay and will definitely book there again
Stayed 1 night in Aug 2023
Response from Guest Experience on 20 Sept 2023
Thank you for your review. We would love to welcome you back.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 Excellent

Dave

Highly recommend
Loved our stay here & would highly recommend…..lovely rooms, fab shower, food was lush & staff were great… cannot fault. It was a wee bit more expensive than what we would normally pay but worth it 😊😊😊
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Wow!! Thank you for your review. I know the team would be thrilled to welcome you back to one of our Inn’s.

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Kay

Stayed 1 night in Aug 2023
Response from Guest Experience on 7 Sept 2023
Thank you for your rating. We hope to see you again soon.

8/10 Good

Margaret

Liked: Property conditions & facilities, room comfort
Pleasant stay
The hotel was very comfortable and good location It was way overpriced for the area Service at breakfast was poor though think they were very short staffed And staff tried there best under the sitt
Stayed 1 night in Jul 2023
Response from Guest Experience on 4 Aug 2023
Thank you so much for your feedback, I am pleased to hear you enjoyed your stay with us, Although, I am sorry that we missed the mark in some areas. I plan to share this feedback with staff to ensure that we address the issues immediately.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes but …
Excellent position and good parking. Very poor breakfast. Staff excellent - although reception manager was unhelpful & discourteous - what a pity!
Stayed 5 nights in Jul 2023
Response from Guest Experience on 12 July 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience on 5 July 2023
Thank you for your rating. See you again soon.

10/10 Excellent

WiIliam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and lovely breakfast. It was a very hot weekend and the room was very warm. They do supply a fan in the room, but wasnt enough to cool the room. Housekeeping did provide a larger fan which did help. Thank you
Stayed 2 nights in Jun 2023
Response from Guest Experience on 4 July 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

Phil

Stayed 1 night in Jun 2023
Response from Guest Experience on 4 July 2023
Thank you for your rating. See you again soon.

10/10 Excellent

marek

Stayed 1 night in Jun 2023
Response from Guest Experience on 13 June 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Experience on 12 June 2023
Thank you for your rating. See you again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Shall Return!
What an amazing place the Northallerton Inn really is. We received a warm welcome despite it being busy and were booked in without any effort or fuss. The room was clean and comfortable, we were in a disabled room (although not needed) and I can only assume this would be ideal for someone who would need this facility. We ordered fish and chips for our evening meal and this proved an excellent choice as it was lovely. The selection of drinks behind the bar was good with some nice beers on offer too. The staff were friendly and helpful and were lovely to chat with. The key card entry was great especially the amount of times I had to keep returning to the car for something else Mrs W had left in the boot!!!! And also ideal for returning late from the wedding we had been too. On the whole, 2 great nights stay and we shall return.
Stayed 2 nights in May 2023
Response from Guest Experience on 23 May 2023
Thank you so much for taking the time to share your feedback. We would love to welcome you back.

10/10 Excellent

Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located in the middle of Northallerton, so great for shopping, Betty's tearooms, pubs etc. Lovely big car park at the rear, which was free. A pity we couldn't dine at the hotel, as they stopped doing food at 8.45 and we got back at 8.50pm. A good job Wetherspoons opposite served food till 11pm! A lovely comfy bed, spacious bedroom and en suite. All newly redecorated and refurbished, by the looks of it. Great choice of breakfast items, both hot and cold.
Stayed 1 night in Apr 2023
Response from Guest Experience on 4 May 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Experience on 1 May 2023
Thank you so much for your rating. See you again soon.

8/10 Good

Sof

Stayed 1 night in Apr 2023
Response from Guest Experience on 26 Apr 2023
Thank you for your rating. See you again soon.

10/10 Excellent

nigel

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place , plenty of parking
Stayed 1 night in Apr 2023
Response from Guest Experience on 20 Apr 2023
Thank you for taking the time to share your experience with us. Feedback from our guests is valuable. We are pleased you enjoyed your stayed and we hope to see you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Experience on 20 Apr 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

John

Stayed 1 night in Apr 2023
Response from Guest Experience on 8 Apr 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy one night stay
comfy one night stay,breakfast good,good location,willgo again
Stayed 1 night in Feb 2023
Response from Guest Experience on 1 Mar 2023
Thank you so much for taking the time to share your feedback. We can't wait to welcome you back.