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"I made the reservation for Motel 6 in north Normal, IL online and no where did it indicate this was a smoking room. We checked in around 3:30 but did not go in the room. When we went into the room at midnight it was terrible. It stunk like cigarettes and moldy air. There was hair on the bathroom floor. Several outlets didn't work. The TV did not turn on. The smoke detector was painted over. There were cigarette burn holes in the bed cover. It looked like tiny blood stains on the sheets. Terrible. We did not stay in the room. When we returned in the am to request a refund we were denied by "Andy" (not his real name). He said it was our fault to book a smoking room, but did not care about the other problems. We want all of our money back."

"We have stayed here before and we are always pleased with our stay. Room is clean, the staff is pleasant and helpful."

"The woman at the front desk was very welcoming and helpful. The elevator to the 3rd floor made very loud disturbing sounds when approaching the 3rd floor. Unsettling. Parts of the breakfast were inedible. The scrambled eggs were disgusting. The biscuits hard and cold. The bagels were hard and soggy. You need more seating in the breakfast area."

"We left after 30 minutes in our room. The smell of smoke was terrible.We had to check into another motel."

"Outside and parking lot was ran down. Lobby was clean and nice. Room was clean. But no hand soap provided, lotion, and body soap in shower was empty. Breakfast was below average. Staff was fine, but definitely understaffed. Overall, a decent stay. But for over a $200 stay you could expect more. "

"Most of the things didn't. Work. We didn't have a phone or a working vlock. We were charged extra tax after we already paid for our room months ago. I think we should get that money back."

"We had a handicapped accessable room and the shower did not work properly. The hand held spray did not work. I told the front desk and they had a repairman come and fix it the next day. It then worked but it leaked horribly. The staff was good to get someone to look at it but the repairman did a less than good job."

"Very clean large room. Staff were all very friendly and genuine Breakfast was fresh and a nice dining area. "

"Scramble eggs are great, quiet college town, close to restaurants, coffee shops, train/bus station and CVS."