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"Everything was amazing Highly recommend ⭐️⭐️⭐️⭐️⭐️in all categories The front desk staff was helpful in all my needs as friendly 👌I actually miss them and our short conversations ☺️ I mean they will deny about being short 🤭🤣"

"The location is great The staff is very accomodating to reguest and offer help in a passionate way. I was traveling alone and they helped plan my days by giving me places to visit and food options while there My luggage didn’t arrive for 3 days and they told me where to go for clothing as well as called the airlines for updates. The restaurant had no problems with me desiring to eat in my room instead of the establishment. Will stay there again on return "

"This was our second stay at this hotel. We both agreed that in the nine years since our first visit the hotel did not lose its touch. Everything looked solid and classy. I don't know if they had any renovations but nothing looked tired. The staff were amazing, all very helpful and friendly and always around. We did a lot of hiking every day so we took full advantage of the geothermal pool and the sauna and indoor pool in the spa. The park is very beautiful and we did have several walks there too. The room was very adequate. We used the minibar as a fridge and it was one of the best small fridges. The bed was very comfortable and we had very restful sleep every night. Breakfast was amazing - so much variety and everything so fresh and natural! The staff are vigilant and very responsive to your needs even when not explicitly expressed. I especially liked fresh young cheese and multigrain buns. We also had dinner at their restaurant once. It was an excellent meal. We had three meals with tapas at their Gardener bar and enjoyed them very much. One negative point about staying at this hotel is the price of drinks in the bar is outrageous. Cocktails are between 14 and 18 euros, even for a simplest gin and tonic or porto tonico. We had drinks at reasonable prices every day at a 5-star hotel in Madeira and that place was always very busy. I would encourage the food services management at this hotel to do a research and see if lower prices would boost sales and revenue."

"Staff are wonderful. Food and service and view top notch! "

"Beautiful resort. Staff are accommodating and very helpful."

"What really made the stay exceptional was the people. Every staff member we encountered was warm, welcoming, and genuinely helpful. The team went above and beyond to make sure we felt comfortable and taken care of, and their hospitality made the experience feel personal."

"The Hotel is all updated, great service and nice location and amenities but they don’t recognize our Hilton points because we reserved with Expedía. It’s the first time something like this happened to us. We should go to another hotel but we pick this one because of our Hilton points. The other think I don’t like was the room temperature is set so you can’t lower it more than 19 decrees Celsius and that is not acceptable "

"The home is beautiful-a stunning property. But very expensive so you expect some level of service in helping w/dinner recs, reservations and basic amenities like towels. Communication and planning were challenging with owner prior to trip. Hard to reach and understand on messages and phone. We were told dinner reservations were easy to get, didn’t need to be made in advance and that there were several options in town. That was not our experience at all! We were a party of 8 adults- restaurants book fast for large parties. I had to scramble upon arrival making reservations as best I could; we missed out on many highly regarded places due to poor advice. We were told we could have a chef anytime, but no availability on the days we requested and the two chefs I found on my own said Nordeste was too far. Owner told us how difficult it was to rent a car at airport - long wait and pricey. He recommended his friend who we used. Price and wait were actually worse than airport-his friend had to drive us to another location for our car. Sauna was broken, master bedroom window had gigantic crack and patio door was broken, so could not use private patio off our bedroom. Towels were not provided for all bathrooms and none for pool. We bought towels in town & half way through trip the manager finally dropped off a bunch. Overall we planned a great action packed trip, loved every day in the Azores, but were disappointed w/owner’s lack of reply, help, communication. "

"A beautiful house in a spectacular area "