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"Did Not use facilities"

"The first room that I was given had dirty walls, mould in the shower and the air con did not work (314). I asked for a new room and it was completely different, renovated clean bathroom with good air con (416). So there seems to be some inconsistencies in rooms. The staff were very accommodating when I asked for a new room. "

"Great hotel in a good location .Staff are always friendly .Nice rooms with great shower and bathroom .Always stay here when in Udon Thani"

"Great staff…clean rooms, just a recommendation put a small bench in smoking area. Give people a sitting area every other hotel has one. Good hotel other than the smoking area. "

"Good staff, clean room"

"After driving 6 hours from 10am to 4pm, from Buriram Province to Udon Thani, we checked in this hotel then drove another hour to take our adult son to Nong Kai. On return at 6pm we were very hungry for a nice dinner and wine in the hotel restaurant but were denied entry by staff. My Thai wife and I were told by staff in Thai that the restaurant was reserved. The bar had only a few people who were drinking, not eating, and the restaurant just a few customers. We were devastated after paying $AUD545 (over 12,000THB) for 1 night in the 2 bedroom Presidential Suite as VIP guests but denied a restaurant table even though they were advertising a superb menu. So, we had to get a cheap meal at a nearby street takeaway café. We noticed at 6pm about 4 customers in the hotel restaurant, at 6:30pm only 5 people, and at 7:45pm only 5 people. Almost an empty restaurant, with enough room for 50 customers. We were very angry so retired to our room at 8pm. We did not sleep well nor use much in our room. The wifi did not work for us after trying many times, and the shower next morning went hot, cold, hot, cold. We left next morning unhappy and early, for another 6 hour drive back to Buriram Province. I am farang and my wife is Thai and we have stayed in very many 4 and 5 star hotels all over Thailand the past 12 years, and never experienced this at any of them. Even though the hotel is extremely beautiful and luxurious, as was our room, we were left with very bad memories of our stay."

"Clean room. Nice staff. Modern hotel. Great location "

"I’ve stayed here twice and loved my time here!!"

"Clean room, great staff. The hotel is very old and tired looking but I had a nice stay. I didn’t swim in the pool but my observation was that it was very small compared to the size of the hotel. I did note that almost all public areas in the hotel needed vacuuming and cleaning. Breakfast was ok .. pretty much what you get in most budget places "