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"I stayed a few times at Eros during my recent India trip. We had a couple of rooms the first time around for a night and then 1 room for a couple of nights. The first time we didn't have issues. All went well. Second time around, the room we got I to had issues with the shower where the shower temp kept swinging from hot to cold and vice versa and the issues with the inroom telephone. The AC also wasn't working properly. The staff promptly got us moved to a new room. The second room had issues with drainage. Had to get the washroom sink unclothed first and then the bathtub drain. Whatever seeped out from the clogged drain was disgusting and the smell was just terrible. They offered to move us again but we didn't. They cleaned the place and sprayed air freshner to counter the smell. This is not something you expect from a 5 star property that comes at a premium price tag. There wasn't even any regret on the part of management for such a shoddy experience. I came back to Eros because I had stayed at the property a few years back with my family on my last India trip and the experience had stayed with me. I was quiet disappointed the second time arnd."

"Breakfast was not good, tables were not clean, twice messed up the in room service for something as simple as Chai, over all the property was very dated and didn’t look clean like a 5 star hotel should look"

"They refuse to allow late checkout. Charge for early check-in."

"I'd have given it 4 or 5 stars except for one very bad experience which is causing me to give a poor rating. It has to do with laundry I had put out of my room one morning. A staff person (who was delivering newspapers) grabbed it out of my hands. But I never received it that evening. I called the front desk, but they did not return my call and did not know. Next morning, the same staff person who had picked the laundry bag said he does not remember anything. Different staff people kept asking me what was in the laundry bag. I told them. Eventually, it turned out the hotel had misplaced it. I did get it the next evening. This negative review is because of what happened after that- There was a piece that did not belong to me. I called the front desk around 10.30 p.m. to let them know and I was told they will send someone. No one came. But my phone rang for 4 or 5 times around 12:30 a.m. when I was asleep. When I complained to the front desk next morning that the call was too late and that I was asleep, the response was that it was just a little late. I was told the call had to do with laundry. The hotel thinks calling a guest for non-emergency situations after midnight is fine."

"V bad overall. Very dirty and untidy. Stinking all the time"

"Good property. However the location is not very good"

"beyond my expectation. I have made up mind to stay only with Oberoi if they have the hotel in that city."

"Clean room | staff | breakfast | spa was full "

"Front desk staff was exceptional"