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"I was supposed to meet a family member here, but their flight was canceled and could no longer meet me here in Japan. I needed to cancel this reservation because of this disappointing turn of events. I messaged the hotel staff during the window of time necessary to cancel without late-cancellation fees, however the staff did not respond to me until after that window had passed, and would not budge on their policy of charging me for the entire stay. I was very unimpressed by their business ethics...

"受付の方の 自然な応対が 心地良かったです。"

"Staff was friendly and helpful but the place felt a bit tired and in need of some maintenance attention. "

"お出汁のお茶漬け美味しかったです! チェックインの対応して頂いたスタッフさんも素晴らしく気持ちの良い宿でした!"

"Great helpful staff"

"Very restful and peaceful stay. Will gladly book another stay in the future. Staff was very polite and friendly as well as helpful. Location is convenient. Everything I needed was in walking distance."

"Good for kids. "

"スタッフが不機嫌な声だった。 お風呂、トイレ髪の毛落ちてて 気持ち悪かった。"

"Clean room friendly staff"

"Amazing stay! Very friendly staff! Highly recommended! "

"良かった"

"The hotel is conveniently located within walking distance from the railway station. Shopping arcade,a mall and a temple are all within walking distance. The room is clean, spacious and the provision of a air purifier has added value to the hotel. Bus services provided by Nishitetsu and Kitakyushu city allow one to travel easily to other major towns."

"A bit old but everything's working fine. Breakfast ok though coffee was not so good. Good value."

"施設は全体的に清潔感があって過ごしやすかったです。"

"Very clean room, quite, comfortable, helpful and courteous staff, easy access to transportation, bus and train."

"Good"