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"main complaint is that their wi-fi connectivity was terrible - an older european style luxury hotel (i loved the large bathtub and tea based soaking powder) with 'interesting' design (eg the 'juliet' balconies overlooking the dining area) - adequate but not outstanding breakfast - hotel in need of and apparently undergoing renovations (some floors) - here's the reason for my mixed grades for condition: as i often do (i travel a lot) i got a much reduced price for a room not in pristine condition - i understand the trade-offs involved, but have to say that the carpet in my room were disgustingly stained and dirty. like i said, i am used to a certain level of 'old and tired' but this was downright disgusting. not likely a problem for anyone else staying there, but management should be told. ps staff were attentive and excellent."

"No A/C at all, windows opened wild. Old interior"

"Check out is 10am. Once you check out, you are not allowed to stay and sit in the lobby, or they will change you extra."

"The breakfast was very poor."

"Nice onsen hotel with free parking, hotel is clean and nice staff. Room only have toilet, shower in public bathroom before onsen. "

"Parking was excellent, huge car park at rear with direct access to hotel lounge. Super clean, modern rooms. There is a food warm up arena with oven, grill, microwave and utensils! "

"Clean Room but the room can't change temperature. Staff ask as to open some windows instead. Overall pretty nice to stay good value for the price. "

"From the very start the staff was very nice, even though we weren't the best tourists. We stayed a short time, and in that tike the staff was friendly, despite our Faux Pas and were willing to help us with arranging luggage forwarding. The room we booked was very clean and offered coffee, tea, and ice water in our rooms which we were free to use. The mats we slept on we comfortable and had plush blankets that almost kept us TOO warm during the cool Spring nights. The Onsens though were the star of the show. We had two private Onsen attached to our room, one that was inside and one that was Open-Air. Both were incredible to be in and legitimately helped myself and my travel companion with aches and pains during the trip. I can't recommend this place enough. Must go Onsen if you find yourself in Hita."

"Excellent "