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"It looks like the business is starting from scratch with this econcierge thing. I think they need experience to find the correct balance. I was there for two days, the only rubbish bin in my room was a very small one in the bathroom. It may work for one night stay but if someone stay few days they may fill up the room with rubbish. Experience should put these new business niggles right."

"Beautiful location near the lake and Swiss border. The dinner and breakfast were delicious and reflected regional specialties. The staff were very helpful with trip planning."

"I was not given a lake view. Instead I had a view of a large construction site and the Gare de Neuchatel. The room was clean, but for the price, I should have had a lake view. I am rather discontent overall of my stay here. "

"The hotel and room were spotless. Had everything you needed in a great location. Staff were lovely and very accommodating. Would recommend and stay here again. "

"Impeccables "

"Lack of support from the staff. Being guests of the hotel we were more ignored than lunch goers. We won’t come back"

"Nice hotel, extremely well located downtown Neuchâtel, with easy parking and minutes away from the funicular and train station. I have never seen hotel staff this dedicated to their guest's comfort. Amazing team who went the extra mile on everything that made us feel so welcomed. Will definitely go back."

"renovation ongoing; non-carpeted floor wet on arrival; sitting for one with 2 guests"

"Other than some late night noise outside the back of the hotel, I can't fault the hotel. "