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"This hotel wins solid ratings all around! I loved, loved, loved the location. The hotel is connected to the Uni-Glo mall. It is also right across the street from Don Quixote. The room was clean and the bed was comfortable. I also enjoyed the welcome drinks in the bar area. There is also a little ice cream and roasted chestnut shop directly parallel from the entrance. It is super yummy! I definitely recommend this hotel."

"Not as happy as the last 4 stays. Paid to upgrade to a Skytree view. The first day, the amenities in the bathroom were not replaced with a clean set, left with whatever was not used from the last guests. On the third or fourth night, from our 7 nights stay, tooth brushes were not replaced. A few nights, Japanese tea bags were not replenished. Had to request for them. The staff were still very friendly and helpful."

"Great staff Attentive and caring Has luggage forwarding and direct limousine to both Haneda and Narita airports Clean room with lots of toiletries Great location Onsite laundry is a bonus "

"Staff were extremely kind! The property has many amenities that come in extra handy when you’ve just landed and just need to relax for the night."

"yes...good"

"Nice on the surface level impression, but stingy about the things that mattered. The rooms had 3 trays of shower caps, tooth brushes, cotton swabs, etc., which were mostly unnecessary. The hotel only changed our sheets upon request once in 10 days. You could leave out a card requesting the sheets to be changed & then the request card completely disappeared after that. We were also only allowed 1 espresso pod per person, per day to use in our specialty maker. Otherwise, you could take instant coffee packs from the lobby. Real coffee drinkers don't like instant. You could request more sugar, but not more creamer. We are not accessive bathers & didn't always use our towls. We felt like impositions. Furthermore, many Americans don't watch CNN & was offered as the only English news."

"We loved our spacious wheelchair accessible room. Highly recommend anyone with wheelchair should ask for one in this hotel. The hotel provided shower chair plus transfer board"

"Plenty of breakfast options even for picky eaters. Close proximity toTokyo Skytee and close proximity to train station. The staff was incredibly helpful."

"The onsen was amazing!"