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Reviews of Palm Beach Hotel

3 out of 5
Palm Beach Hotel
4B Biet Thu St, Nha Trang, Khanh Hoa

Reviews

6.4
Rating 10 - Excellent. 7 out of 51 reviews" "
Rating 8 - Good. 22 out of 51 reviews" "
Rating 6 - Okay. 7 out of 51 reviews" "
Rating 4 - Poor. 4 out of 51 reviews" "
Rating 2 - Terrible. 11 out of 51 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Christian

Disliked: Cleanliness, property conditions & facilities, room comfort
I want finish finish bay in Hotel .com because canot beleeve your partnair!
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never been to Vietnam so I booked this hotel in Nha Trang for 2 nights out of my 7 night stay to get a feel for the place.The hotel looked ok on Expedia. My room was a Deluxe with pool view. This room looked like the Standard Room of a ** Hotel, there was nothing deluxe about it. The best thing about the room was the bathroom but the water would only run to lukewarm. The room decor was grubby and cheap looking with marks all over the walls and there were little ants crawling around. There were large gaps in the floorboards and marks on the sheets. When I brought this to the attention of the cleaning staff, one member just shrugged her shoulders and indicated that the mark could not be washed out. On my last morning I went to breakfast about 8.50am, I knew there would be little food left but all i wanted was cereal and an omlette. There was no cereal and when I asked for an omelette the staff member just indicated to a plate containing and egg like substance that was already on a plate. I tasted a piece and if was cold and horrible. I walked away in disgust. Given the state of the hotel I refused to enter the pool. The only positive about this hotel is the location. It is in a busy area with loads of restaurants and a 2 minute walk to the beach. I used my second day to check out other hotels listed on Expedia.The Galliot - v/good but rooms no views and Rigel - out of the way on streets full of construction. I chose Boss Hotel which is 2 min from beach in busy area.
Stayed 2 nights in Apr 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice.
Stayed 3 nights in Oct 2018

8/10 Good

D, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Staff are friendly and helpful. I booked a double bed room but was allocated a room with 2-single beds. To compensate, we had a late check out
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Old but clean
Nice hotel , however, does need some work , maintenance. On arrival safe did not work , keyless entry backing fell off when closing door. Bit of mould on stairway,hall walls.
Stayed 6 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
.
Not guest friendy hotel Staff behaviour terible demand extra payment for bringing guest.
Stayed 4 nights in Feb 2018

8/10 Good

kate@, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for beach
Nice hotel, friendly staff, cold indoor pool and good buffet breakfast included
Stayed 2 nights in Feb 2018

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude, Deceptive Staff - Classic Bait & Switch
We booked the Palm Beach Hotel during the Tet Holiday, but when we arrived to the Hotel we were informed otherwise. They tried to make us believe that we booked "Palm Beach 2" which is allegedly a hotel several blocks away. When I showed my natural suspicion, the Hotel staff gave me a rude look and advised that this "Palm Beach 2" was newer and cleaner and they would pay for a taxi there. Considering almost everything was booked solid due to Tet, we decided to hop in the taxi and drive over. The "Palm Beach 2" is in an unmarked location behind the Lanterns Restaurant. It's on a dirt, unpaved road next to a lot of construction. When we arrived, the Hotel Staff, and possibly the owner, asked for our passports. We simply stated that we'd like to see the room first - as we had already been blatantly lied to. He then made a snarky remark in Vietnamese and the staff showing us the room just snickered at us. The room was very clean and certainly new. However, we paid extra for a Balcony with View, and 1 Queen Bed. This room, as it was in a different hotel, had 2 twin beds and no balcony. Overall, the hotel was clean. But, the finishing touches have not yet been taken care of. There was no hot water at all during our stay and the breakfast was nasty. It seemed to be prepared ad hoc and there were dead flies in the sliced cucumbers. There's also a bathroom light that cannot be shut off because the electrical was likely done haphazardly. Would not recommend.

8/10 Good

Brittany , Nova Scotia , Canada

Liked: Room comfort
Location over service
Great location close to the beach. The hotel was a good value for what you pay for - basic and pretty clean.
Stayed 7 nights in Feb 2018

2/10 Terrible

koko, Ho Chi Minh City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's terrible experience I ever had
I'm happy with the hotel location closed to city center, but I'm extremely disappointed of the condition of hotel, the room has stink smell ,dirty floor with lots of ants, the aircon was leaking and very noisy while its operating. it's worse experience I ever had, my whole family didn't have a good night sleep beacause of the disturbing loud muisc from outside of the street. we only stayed one night then moved out to other nice and clean hotel to stay for the rest of our holiday. I'm strongly not recommended this dirty and noisy hotel to everyone.
Stayed 5 nights in Jan 2018

6/10 Okay

Boguslaw

Liked: Staff & service
Disliked: Property conditions & facilities
How to cope with noise in the 3* hotel?
Very noisy area and clientele. Windows and doors no more tight to the exterior noise and smells. But staff very friendly and helpful.
Stayed 5 nights in Jan 2018
Response from Ms. Ha Sales Executive on 29 Jan 2018
Dear Mr.Boguslaw, Thank you very much for your staying at Palm Beach Hotel. We appreciate your value comments to our hotel . Wishing you and your family happy, good luck and healthy. We hope to service you next time at our Palm Beach Hotel in Nha Trang. Thanks & best regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Old hotel
We arrived at noon. The lobby was behind a foot massage parlor and was dark. There was a black out, and the hotel had no backup generator. The reception demands that we leave our passports [Other hotels that we stayed at in Vietnam were satisfied with copies of our passports.] Without electricity we could not check in so we left our luggages there to come back a couple of hours later. We booked 2 deluxe rooms with sea view and balcony. The balcony is big enough for one chair, and we had a picaboo view of the beach through the iron bars of the window. The hotel is decaying. When it rained, water sipped through the window and the hall outside of our rooms were flooded. There was a sign in the bathroom that toilet paper has to be put in the small trash can; something we are not in the habit of doing. For breakfast the tickets were to be picked up every day. We had eggs the first morning, and for the rest of our stay we went outside for breakfast. The hotel provides no beach towel. The reason I chose this hotel was its proximity to the beach. I should have paid more attention to the prior guests’ warnings.
Stayed 5 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy area beside with karaoke louge can not sleep
Not come back.Air condition does not work.Went down talked reception problem they told me will fix tomorow.wait for nothing never fix

8/10 Good

Verified traveller

Liked: Staff & service
Great location
Great location 2 minute walk to promenade and beautiful beach with great views.Hotel was good for location,shopping,restaurants etc.The pool is very small and on ground floor and surrounded by hotel do don't go there to sunbathe.Staff were helpful.Restaurant in great location on 7floor.However,table linens were dirty,and buffet food was not good. Because of location and price we gave it a 4 out of 5. You can always eat out!

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Good budget hotel but choose the "deluxe" room.
The standard room of this hotel is very small . The shower and the toilet is very small too. It is hard for us to take a shower because of the tiny space of this restroom (Room 202). I could not ask for an up-grade even I am willing to pay more since the hotel is fully booked during the lunar new year week . The hotel is located in a very good area of Nha Trang city. We walk to the beach and enjoy a variety of local restaurants around the hotel . Wifi is weak but breakfast is very good .

2/10 Terrible

Ki Bum

Disliked: Cleanliness, staff & service, room comfort
Terrible hotel dont come here
First of all, i never ever rated hotels in my life because i thought it was just a waste of time writing all the little details that happened but i will write it for the first time. This hotel was terrible. Me and my girlfriend got there at 5am from the sleeping bus saigon to nha trang. And the hotel receptionist who just woke up from the bench hurriedly goes to the reception and seems to have a hard time finding our hotel reservation had to spend 30 minutes check in. And when we got there at 12 pm we expected a room with a "seaview" which we had to pay extra dollars ended up being a room with only a corner of sea view. I was so shocked and had nothing to say. We went down to the lobby and asked for a room with a legit seaview and they said this room is it. 1) hotel receptionist service is awful 2) hotel tricks foreigners for having a "seaview" which bascially has another building blocks the 99% of view. 3) lots of ants on the table where the phone is 4) asked for two extra towels because we needed them and they asked for why. At this point you really should be looking for another hotel.

8/10 Good

canadian, canada

Liked: Staff & service
Central located, by the beach.
Overall the stay was good. Breakfast could be a bit more varied, and kept warm. Our last morning was not good. Asked for 6am. wake up call, still waiting. Breakfast is from 6.30, but what they mean is that they start to get it ready then. We had to leave at 7am, and had to wake the night clerk . We asked for a taxi, but he was so sleep disorientated he couldn't understand.it was a bad ending to our stay. We ordered our own taxi.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We enjoyed the place, just 100 meters from the beach. We opted for the 6th floor Seaview room with balcony. The breakfast was plentiful and tasty. The only issue I had was only 2 unused outlets were working, but I resolved that with a extension cord from the front desk. The staff was friendly and and some spoke English. I enjoyed my stay but I'm not a fan of the neighborhood which is a overpriced tourist trap. Even the beach itself is nice, the water is brown from the river nearby.

8/10 Good

traveller, canada

Liked: Cleanliness, staff & service
Nice hotel, close to beach and shopping. Staff ver
Noisy due to construction next door. If your poolside, noise from swimmers echos up.

8/10 Good

sue

Great location.
The central location was great for finding something to eat or taking a walk. A 'window' facing a wall is an unusual and seemingly Asian thing. There was one friendly lady at the front desk. It's a pretty city

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

shay, nz

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location. noisey room
Only one night stay. Room was decent and a good size. Apart from the shower very clean also. There is construction next door and very loud in room from 6am. Due to this couldnt stay here more than one night. Also on arrival room key didnt work, no big issue, and at 7am someone used a room key to open my door without knocking. Great location. Once next door was built would stay again and longer.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2019

8/10 Good

Zhanna

Liked: Staff & service, room comfort
Великолепное расположение отеля !
Засели нас быстро,сразу после 12 часов дня,но номер произвел впечатления уставшего,стены грязные,дверь на балкон сначала не открывалась,сейф в номере не работал и было нашем делюксе неуютно,очень хорошее расположение отеля в центе Нячанга и вблизи пляжа и еще мне понравился балкон- просторный и два кресла не нем.Интернет работал хорошо. Завтраки очень скромные.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

Claude

Liked: Cleanliness, property conditions & facilities
Pas de chambre malgré que c’etait payé. Il nous ont amener à un autre hôtel leur appartenant, mais pas d’ea chaude pour la douche. Pas de piscine non plus. Par contre, très bon déjeuner et personnel aimable.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel located in downtown. It was great
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Palm beach нячанг
Отель средний, требует ремонта. Достаточно устаревший ремонт. Уборка соответственно, тоже не очень. Стаканы не моют, пол одной тряпкой на этаж. Про пыль молчу. Завтрак ужасно скудный, не меняется. После китайцев можно не идти- будет пусто. Все выпрашивать нужно. Но вид и место расположения отличное. Вид на бассейн подразумевает вид в колодец посреди отеля, на дне которого бассейн.
Stayed 8 nights in Dec 2018

8/10 Good

Sejong

Liked: Staff & service, property conditions & facilities, room comfort
시내에서 즐겁게 보냈어요
시내에 있지만 복도식으로 되어있어서 아기들은 위험할수 있어요
Stayed 1 night in Sep 2018

6/10 Okay

tamar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
אזור מעולה
לקחנו מלון באזור של כל המלונות והשוק. לציין כי האזור מעולה.. ליד קניון victom המלון ברמה בינונית. לא היה חשמל במלון יום אחד( עבודה בכבישים) מלונות ברמה גבוהה היה להם גנרטורים. ארוחת בוקר ויאטנמית. בסדר לא יותר. אך המחיר היה אטרקטיבי.
Stayed 3 nights in Sep 2018

8/10 Good

SAWAKO

Liked: Cleanliness, staff & service, room comfort
良いです！
古いタワーでしたが改装済みのお部屋もいくつかあり、快適に過ごせました。水はけが凄く良いです。古いお部屋で火事でこげ、電話が壊れているお部屋あり。グレードアップして良いお部屋にしてくださいました。 空港までの送迎も安価で早いタクシーを送ってくださいました。ビジネスセンターはないですがフロントで全て対応してくださいました

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krach ist schwierig zu ertragen
Die Mitarbeiter der Rezeption sind zuvorkommend u hilfsbereit. Die dagegen beim Frühstück lustlos u genervt. Das Frühstück ist auf die Hauptclientel: Chinesen ausgelegt. Insgesamt ist alles sehr laut, in erster Linie kommt das von der Strasse durch die sinnlose ständige Huperei. Aber auch im Hotel sehr unruhig, teilw die russischen Gäste die Nachts auf ihren Balkonen saufen oder die einheimischen, die früh morgens Türen knallen und auf dem Gang rumschreien. Insessmt gute Lage, mit viel guter und billiger Gastronomie. Allerdings geht es ausschliesslich um Chinesen u Russen. Speisekarten fast immer in diesem Sprachen, ständig wird man in russisch angesprochen ob man zur Massage oder zum Essen kommen will. Das geht soweit dass die Wechselstube nicht mal weiss das ein € ist.

8/10 Good

vladislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
В целом хороший отель.вежливый персонал.хороший завтрак.расположения отеля удобное.правда живая музыка с кафешки напротив по вечерам напрягает даже с закрытым балконом.а в целом очень даже нечего

10/10 Excellent

TSANLAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點非常好,房間也很寬敞乾淨
Stayed 1 night in Mar 2018

2/10 Terrible

Thi kim nhung

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

YANG O

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치가 너무 좋아요.ㅋㅋ 조식은 쌀국수는 괜찮은데 다른건 걍 그럼. 다른 부대시설은 이용 안해봐서 모르겠고 그냥 시내 돌아다니다가 잠만 자기엔 나쁘지않네요.

8/10 Good

まくら

Liked: Cleanliness, staff & service, property conditions & facilities
ビーチに近くコンビニも近く便利
ビーチまで徒歩5分ほどです。 周りも商店が沢山あり、 飲食やコンビニ、両替やツアー予約には困りません。
Stayed 2 nights in Feb 2018

8/10 Good

Paata

Liked: Cleanliness, property conditions & facilities, room comfort
Советую,цена-оправдывает качество
Если не придираться к мелочам, то все очень достойно. Отель небольшой, расположен в самом центре Европейского квартала, до моря идти пару минут. Идеальное расположение! Есть балкон со столиком и двумя стульям, что редкость во Вьетнаме. В отеле есть небольшой бассейн во внутреннем дворике . Мыло, шампунь и гель для душа, вода обновляли каждый день, уборку если не вешать табличку не беспокоить делают каждый день. Завтраки очень достойные, разнообразные, но единственное «но» обслуживающий персонал ресторана -очень ленив, надо постоянно просить добавить продукты, так и стоят пустые тарелки, пока не попросишь что-то добавить. С хлебом вообще проблема, как-то попросили хлеба ,как обычно стояла пустая тарелка-ответили ,что «нет»-хотя до конца завтрака оставалось 40 минут. По поводу сервиса претензий никаких - весь персонал очень милый, искренне улыбаются,. В целом, отель весьма неплохой, свою тройку оправдывает полностью.
Stayed 12 nights in Jan 2018

4/10 Poor

su, 대한민국

Disliked: Cleanliness, property conditions & facilities, room comfort
위치는 매우 좋았지만,,,
위치도 좋고 직원들도 친절했지만 호텔이 매우 오래돼서 쾌적함이 많이 부족합니다. 1층 도로변 객실은 소음도 굉장히 심해요 ㅜㅜ
Stayed 3 nights in Jan 2018
Response from Ms. Ha Sales Executive on 29 Jan 2018
Dear Ms. Su, Thank you very much for your staying at Palm Beach Hotel. We appreciate your value comments to our hotel . Wishing you and your family happy, good luck and healthy. We hope to service you next time at our Palm Beach Hotel in Nha Trang. Thanks & best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
附近很好逛 離海灘也近
Dear Mr/ Madam , Thank you very much for your staying at Palm Beach Hotel. We appreciate your value comments to our hotel . Wishing you and your family happy, good luck and healthy. We hope to service you next time at our Palm Beach Hotel in Nha Trang. Thanks & best regards,

2/10 Terrible

Jonas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nha Trangs sämsta hotell alla kategorier
Jag har rest mycket i världen och bott på väldigt många hotell, vissa bra, vissa mindre bra. Palm Beach hotell i Nha Trang är det i särklass sämsta hotellet jag bott på. O service, obekvämt, frukostbuffén var ett skämt att trots att det ingick valde jag att äta ute på restaurang i stället. Jag skulle kunna ge hur många exempel som helst på hur dåligt detta hotell är. Enligt min erfarenhet och bedömning är detta hotell så dåligt alla kategorier att det borde stängas. Boka för Guds skull ej detta hotell!

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Хороший отель с отличным расположением
Отель в целом очень понравился. Бронировали номер Делюкс с видом на город, по приезду нам дали номер с частичным видом на море и огромным балконом, вроде как на порядок выше, абсолютно безвозмездно. Уборка была каждый день с заменой всех полотенец, каждый день приносили бесплатную воду. Бассейном в отеле ни разу не пользовались, и вообще не понятно, зачем он там нужен, солнце туда вообще не попадает. Видели только, как пару раз там плескались дети и пьяные русские женщины). У отеля шикарное расположение, 2 мин до моря и очень близко до всех основных развлечений (кафе, клубы). Завтраки конечно однообразные, фруктов мало, но супчик Фо с утра шёл на "ура", также готовили омлет, были овощи, рис, вермишель, фрикадельки, кабачки в кляре. В общем голодными не уходили.

8/10 Good

y"sik, korea

Liked: Staff & service
호텔 이용 후기 올립니다
직원들은 친절하나 시설이 좀 노후 되어 보완이 필요한것 같습니다 아침식사 메뉴는 좋은것 같고, 수영장 물이 좀더 깨끗했으면 좋겠습니다

8/10 Good

Ngoc thuy

Liked: Cleanliness, staff & service, property conditions & facilities
hotel bien place et propre
relax, et des bons restaurants pour un prix raisonnable, Les gens sont sympathiques Et tres serviable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Very near the beach and located in the central city. Staffs are friendly and helpfull with booking a cheap tour to 4 islands and vinpeal land. Room is clean and comfortable. I recommended this hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i booked room 6 days but only one day enough this hotel.

8/10 Good

Marcin, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Beach
Ok

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay hotel
Lidt problemer med wi-fi, en ikke så prangende morgenmad og en pool, der er udendørs (I beskrivelsen af hotellet står den som indendørs). Men ellers et dejligt ophold med et lille fint hyggeligt værelse med altan. Og fin placering i forhold til strand og Saling Club.

4/10 Poor

Ondrej

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrong choice
Very bad choice when I ignored the previous reviews. I repeated everything bad that has been written is true. try another hotel in the area and save your disappointment